Training and Supporting Faculty Users

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Training and Supporting Faculty Users

• Jarl Jonas, Senior Consultant
• Constance Cerniglia, Senior Consultant,
  Blackboard Training
• Blackboard Inc.

April 14, 2005
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About the Presenters

• Jarl Jonas
• Senior Consultant, Blackboard Training
• Additional Blackboard Experience
• Director, Online and Corporate Learning
  Development New York University
• Faculty Development Coordinator New York
  University

3
About the Presenters

• Connie Cerniglia
• Senior Consultant, Blackboard Training
• Additional Blackboard Experience
• Distance Learning Coordinator Guilford
  Technical Community College (Greensboro, NC)
• Online English Instructor Montgomery Community
  College

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Todays Agenda

• Overview
• Challenges of Faculty Training
• Types of Training and Support
• Traditional Workshops
• Immersive Workshops
• Self-paced Workshops
• Support Websites
• Consultant Support
• Help Desk Support

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Whats the problem?

• I dont have time to come to training classes.
• I need individual training.
• Can you have a class on Sunday afternoon?
• Im not getting paid for this.
• Its just one more thing to do!

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Need Training

• Articles on lessons learned when teaching
  distance courses tout the importance of faculty
  preparedness for the course's success (Berger,
  1999 Brower, 2003).

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Emerging Research
Figure 1. A Triangulated Faculty Support Approach
                                               
       
http//www.westga.edu/7Edistance/ojdla/spring81/c
ovington81.htm
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Traditional Workshops
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Traditional Workshop
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Traditional Workshops
http//www.schenectady.k12.ny.us/techresources/olc
online/blackboard.htm
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Traditional Workshops

• Advantages
• Structured approach
• Thorough

• Disadvantages
• Multiple skills levels
• Can be Boring

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Sloan Consortium 5 Pillars of Quality Online
Education

• Learning Effectiveness
• Cost Effectiveness
• Access
• Faculty Satisfaction
• Student Satisfaction

http//www.sloan-c.org/effective/FacultySatisfacti
on.asp
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Methods of Instruction

• Telling - 70 (3 hours later) - 10 (3 days
  later)
• Showing - 72 (3 hours later) - 20 (3 days
  later)
• Telling and Showing - 85 (3 hours later) -
  65 (3 days later)
• Saying and Doing
• - 90

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Robert GagneNine Events of Instruction

• Show best practices course
• Set performance objectives
• Connect to traditional teaching examples
• Demonstrate Bb function
• Allow informal practice
• Provide structured application
• Provide feedback
• Set additional goals
• Follow up after the training

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Does this sound familiar?
http//itg.unl.edu/blackboard/videopage/video/wund
er/susan7.htm
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Modular Workshops
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Modular Workshop Example
http//fdc.fullerton.edu/technology/blackboard/def
ault.htmworkshops
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Modular Workshops

• Advantages
• Targeted training
• Shorter time requirements

• Disadvantages
• Disjointed process
• Difficult to schedule

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Recommendations for Topic Chunking

• Introduction and Navigational Basics
• Building Courses
• Communicating and Collaborating in Online Courses
• Assessing Online Learners
• Managing Courses
• Effective Course Design/Instructional Design

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Pedagogical Workshops
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Taxonomy of Dolphins
Biology of Marine Mammals
Taxonomy of Whales
Related Readings
Handouts
Cetacea
Related Links
Behavior of Marine Mammals
NOAA
Population Biology
Smithsonian site
Exercises
Assessments
Pre-Unit Assessment
Web Research Exercise
Self-Assessments
Marine Mammals
Post-Unit Assessment
Lecture Material
Lessons
NOAA
Three Orders
PowerPoint Presentation
Feeding and Ecology
Hearing and Echolocation
Discussion Board
Overview
Collaboration Tools
Drop Box
Introduction
Groups
Objectives
Chat
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Content Map
Unit Goal List the goal of the unit/module/lesson you are designing List the goal of the unit/module/lesson you are designing List the goal of the unit/module/lesson you are designing
Objectives and Strategy On the lines below, list the objectives needed to achieve your goal for this unit. For each, briefly describe the instructional strategy, medium/media and assessment you will use. (These should be at a very broad level here). Objectives and Strategy On the lines below, list the objectives needed to achieve your goal for this unit. For each, briefly describe the instructional strategy, medium/media and assessment you will use. (These should be at a very broad level here). Objectives and Strategy On the lines below, list the objectives needed to achieve your goal for this unit. For each, briefly describe the instructional strategy, medium/media and assessment you will use. (These should be at a very broad level here). Objectives and Strategy On the lines below, list the objectives needed to achieve your goal for this unit. For each, briefly describe the instructional strategy, medium/media and assessment you will use. (These should be at a very broad level here).
Learning Objective Instructional Strategy Media/Medium Assessment
1.
2.
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Pedagogical Workshops

• Advantages
• Meets important need
• Enhances learning outcomes

• Disadvantages
• Deemed unnecessary
• Time commitment

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Immersive Training
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Immersive Online Workshop

• Advantages
• Experience online learning
• Flexible delivery

• Disadvantages
• Time consuming
• Double Whammy

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Teaching and Learning Online
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Self-Paced Training
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Self-Paced Online Classes
https//courseware.ku.edu/webapps/portal/frameset.
jsp?tab coursesurl2Fbin2Fcommon2Fcourse.pl3
Fcourse_id3D_7802_
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Self-Paced Tutorial
http//www.nyu.edu/its/ftc/blackboard/tutorial/req
uest/index.html
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Links to Bb Tutorials
http//www.princeton.edu/as/bb_animated_tutor.shtm
l
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Instructional Design Training
http//www.cmu.edu/blackboard/teaching/index.shtml
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Support Tutorials
http//asuonline.asu.edu/FacultySupport/Tutorials6
/index.cfm
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Blackboard Training Videos
http//www.miami.edu/bb/demos/instructors.html
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Self-Paced Online Classes

• Advantages
• Accessible Anytime
• Address Diverse Learning Styles

• Disadvantages
• Require Motivation
• Less Collaborative

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Support Websites
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Behind the Blackboard
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Support Websites
http//www.uic.edu/depts/accc/itl/blackboard/
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Support Websites
http//www-rohan.sdsu.edu/dept/its/blackboard/inst
ructor/guide_page.html
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Support Websites
http//courses.ncssm.edu/webhelp/blackboard.htm
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Support Websites

• Advantages
• Accessible Anytime
• Provide targeted support

• Disadvantages
• Must have a simple layout
• Focus on click/point aspects

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Consulting Support
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Consulting Support
http//cid.byu.edu/consult.htm
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Pedagogical Support
http//blackboard.duke.edu/faculty/fac_training.do
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Peer Support
http//www.utexas.edu/academic/blackboard/examples
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Community of Practice

• Join at http//communities.blackboard.com

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Multimedia Development
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Consulting Support

• Advantages
• Jump starts faculty who need one-on-one help
• Lessens the load
• Impacts design, functionality, and implementation
  

• Disadvantages
• Most faculty have very limited time
• Inefficient, expensive

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Help Desk Support
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Help Desk Support

• Advantages
• Options
• Email
• Phone
• Walk in
• Personalized service

• Disadvantages
• Difficult to staff 24/7
• Train-the-trainer needed

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Live Help Desk
http//www.senecac.on.ca/myseneca-help/my_seneca_c
ontactus.html
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Outsourced Help Desk
http//www.waol.org/help/default.asp
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Support Center
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Putting it all together
Figure 1. A Triangulated Faculty Support Approach
                                               
       
http//itdl.austincc.edu/Development/Training/Onli
neCourses.htm
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Blackboard Training Services

• Visit http//education.blackboard.comfor more
  information about . . .
• Onsite Training Workshops
• Online Training Courses
• Regional Training Events
• Building Blocks Training
• Technical Training Coming Soon!
• If you have any questions, please email
  educationalservices_at_blackboard.com
• Thank you for choosing Blackboard!

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Training Success
Traditional Workshops
Online Workshops
Consulting
Self-paced Tutorials
Support Websites