Mobility: Distributed Work Capability at Nortel

1
Mobility Distributed Work Capability at Nortel

• Maribel Carrion
• Office of the CIO
• January 31, 2005

2
Nortel IS Vision for MobilityAlways connected,
no matter where you are or where you are going
In the Office

At Home
On the Road
In Public Areas
3
Distributed Work Capability at Nortel

• Spans 247 locations around the world
  anywhere, anytime connectivity for
  approximately
• 135,000 on-line customers
• 12,400 users from supplier community
• 30,000 employees
• Teleworking program at Nortel started in 1994
• 66 employees regularly access corporate systems
  remotely
• 8 full time teleworkers

4
Everyone Is Mobile
Increasing productivity in a distributed office
workplace

• Outcome/Benefit
• Teleworkers report
• 15 productivity increase
• 11 more satisfied
• Real estate facility savings reached 22 million
• VoIP reduces telephony costs for mobile workers
  in tens of millions annually
• Over 900 WLAN access points for in-building
  roaming
• Flexible working capabilities maintain
  productivity during disruptive events

• Solution
• Secure mobility withremote access
• Wireless LAN
• VPNs, IP telephonyand collaborationservices

VPN
WLAN
VoIP
5
Options for Distributed Workplace
Different solutions based on the job
requirements and personal needs of our employees
6
Effective TechnicalSupport

• Fully dedicated intranet site
• Complete installation process
• 24x7 help desk support
• Remote technical support (i.e. technicians can
  log on to users PC)
• Manage/change service requests
• Secure mobility options supported

7
Secured Mobility Components
Devices Desktop Laptop PDA Phone Kiosk
Other
Remote Access Dial Broadband Wi-Fi 3G
Remote Access Manager
Security IPSec SSL Firewall ----------- Antivi
rus Content Control Intrusion Detection
Identity Management Web Filtering
VPN Gateways (IPSec SSL)
VPN Tunnel Guard
Applications Email Messaging Voice Web apps
Legacy apps
MCS 5100, Multimedia Communications System
8
MCS Collaboration Tools
Collaboration tools increase productivity
9
Wireless LANs

• Over 900 access points deployed to over 100
  locations
• Built-in WLAN for all new laptops (802.11a/b/g)
• Large outdoor areas covered by wireless mesh
  networks
• 45 minutes/week per highly-mobile employee
• 3.1 million/year in productivity ? 1 year payback

WLANs provide a quick-set up alternative for BCP
10
Examples in ActionDistributed Workplace Capacity

• Power Outage of August 2003
• Over 8,000 employees impacted
• Estimated 5,000 used remote access capability
• Employee preparedness ability to work remotely.
  All employee PCs configured with
• Nortel VPN client software for broadband access
• Nortel RAM (Remote Access Manager) for dial-in
  access
• Nortel Wireless LAN cards
• Use of ePC for home PCs
• CDs containing stripped-down versions of common
  business apps
• Extensive use of other technologies
• Audio conferencing and call-in hotlines
• Nortel SimRing, CallPilot, MCS
• Weather-related Business Disruptions
• Hurricanes
• Ice storms
• Blizzards

11
Distributed Workplace Summary

• Increase productivity
• Contributes to employee satisfaction
• Aids Business Continuity Planning
• Lowers office space requirements

12
(No Transcript)