QIO IT Staff Role in DOQIT Work

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QIO IT Staff Role in DOQ-IT Work

• Karl Stebbins, MetaStar
• Chuck Parker, MassPRO
• Tom Jackson, HealthInsight
• Stuart Hidalgo, New Mexico MRA

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DOQ-IT Staffing

• MassPRO
• January 2005

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External Staff

• External focused staff
• Specialized talent to translate geek to non-IT
  community
• Requires clinical and implementation staff that
  can communicate at a basic user level
• Looked for Sales or Consulting background
• Focused on hiring Mother Teresas versus Rambos

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Internal Staff

• Matrixed to achieve optimal utilization
• Shared talent from internal resources
• Resource flexibility to meet short-term tactical
  goals
• Internal talent matrixed to meet team tools
  requirements

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Doctors Office Quality-Information Technology
Pilot in Utah

• Thomas Jackson
• HealthInsight

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DOQ-IT Goals

• Recruitment 150 practices
• Assessment readiness needs
• Vendor selection
• EHR implementation assistance
• Including workflow adjustments
• Submit data to CMS/QNet
• Targeted improvement
• More workflow adjustments

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Assessment of Requirements

• Discussions with Medical Informaticists
• Read available literature
• Site visits to clinics that had successfully
  implemented EMRs
• Meetings with representatives of healthcare
  systems
• Meetings with representatives of professional
  associations

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Possibilities for Adding Value

• Assistance with project management
• Understanding of and support for workflow
  redesign
• Creation of user networks in the community
• Assistance in the choice of an EMR
• Provision of improvement knowledge to take
  advantage of the EMR

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Staffing to Add Value

• People with existing relationships with clinics
• People with knowledge of the use of IT in a
  clinical setting
• People with knowledge of workflow redesign
• Strategic partnerships to fill gaps

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DOQ-IT IT Staff Integration

• Stuart Hidalgo
• Information Technology Manager
• February 25, 2005

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Disclaimer

• I do not have all the answers.

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What Will DOQ-IT Look Like?

• Computers are not the goal. The goal is to use
  information technology to enable
• Faster access to information
• More complete information
• Greater ability to share information
• More accurate information
• Rapid comparisons
• Automated information searches
• Prompting with alerts, warnings or reminders

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Approaches NM took

• IT staff on the DOQ-IT Project
• DOQ-IT Project Manager Hired Marcia Tarasenko
• HIT Advisor (Existing staff - Not included in the
  DOQ-IT model)
• IT Advisor (Existing staff)
• Web Master (Existing staff)
• DBA (Existing staff)
• Analyst (Existing staff)

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NMMRA Contacts

• Stuart Hidalgo
• IT Manager
• shidalgo_at_nmqio.sdps.org
• [phone]
• Marcia Tarasenko, RN, BSN, MBA/HCM, BC
• DOQ-IT Quality Improvement Manager
• mtarasenko_at_nmqio.sdps.org
• [phone]