Motorola and Six Sigma Quality

1
Motorola and Six Sigma Quality

• Jacqui Deegan
• Chris Corey
• OM 450

2

• The Birth of Six Sigma at Motorola
• Quality and the Manufacturing Process
• Six Sigma Initiative
• TQM vs. 6 Sigma
• The Bandit

3
Difference Between Three and Six Sigma

• Average companies operate at 3 to 4 sigma level
• 1,500 sq ft wall-to-wall carpeting
• Three Sigma 4 feet defective
• Six Sigma Size of a pinhead defective
• Airline Example

4
Building a New Bottomline

• Companies below three sigma normally dont
  survive
• At six sigma, cost of quality declines to less
  than 1 of sales revenue
• General Electric

5
Six Sigma and Breakthrough Strategy

• Breakthrough strategy provides the means to
  achieve goals through a highly focused system of
  problem solving
• a systematic road map to reduce variability in
  a process through assimilation and organization
  of information that increases bottomline dollar
  savings.
• --Jack Welch