Quality Service Delivery The Key To A New Nigeria

1
Quality Service Delivery The Key To A New
Nigeria
Strengthening Tertiary Institutions and Building
Relevant Capacities.

• Vincent C. Anigbogu, Ph.D.
• President/CEO
• JC Quality Management Group, Inc.
• Atlanta, Georgia, USA

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Quality Management Needs in Nigeria
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Quality Management Issues in Nigeria

• Under-producing/underemploying Economy
• Poor Image in the World Image- most corruption
  nation
• Food, Drug, Water Products Monitoring for
  Toxicity
• Product Monitoring for Quality Compliance
• Environmental Waste Monitoring for Toxicity
• Laboratory Certification for Waste Product
  Monitoring Law Enforcement
• Health Safety.

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President Obasanjos 2003 Priorities in moving
the Economy Forward(The Guardian Vol 19, No
8963 Friday, June 6, 2003)

• Unemployment, especially among the youth, and
  acquisition of skills
• Rural poverty, especially among women
• Attack on consumerism and expensive acquired
  tastes
• Poor maintenance and lack of protection of
  government property
• The issue of production and productivity
• Mismanagement, fraudulent, and misuse of
  government property

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President Obasanjos 2003 Priorities in moving
the Economy Forward(The Guardian Vol 19, No
8963 Friday, June 6, 2003)

• He regretted that the citizens were being
  short-changed by the quality of pubic service
  delivery, adding Nigerians deserve better. And
  we will ensure they get what is better.

Integrity Quality Our National Goal!
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Main Problems Encountered with Nigeria Food
Export

• Food Safety and Quality
• Product quality (problem of HACCP)
• Poor packaging
• Absence of compliance and health certificates

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Main Problems Encountered with Nigeria Food
Export

• Main Problems
• Spoilage and nearness to expiry dates
• Poor handling of dehydration
• Substandard/fake products
• Non-indication of production dates
• Deceitful labeling
• Over prizing
• Instruction manuals in foreign languages

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Main Problems Encountered with Nigeria Food
Export

• Constraints to Mechanism for monitoring Food
  Imports
• Instruction materials in foreign languages
• Inadequate laboratory equipments and materials
• Inadequate manpower development

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Main Problems Encountered with Nigeria Food
Export

• Constraints to Food Laws and Implementing
  Authorities
• Issues on food and nutrition and related
  activities are largely sectoral
• Uncoordinated and limited scope
• In adequate powers under some of the legislation
• Financial, logistics, infrastructural facilities
• Time-lag in disposition of sanctions and cases in
  law court
• Ineffective monitoring of implementing agencies.

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GODs PURPOSE FOR NIGERIA?
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Every Nigerian Team Should Be a Gold Medalist

• Presidential Teams
• Federal Ministerial Teams
• Federal Agencies and Parasatals
• State Government Teams
• Local Government Teams
• Educational Teams
• Private Business Teams
• Sports Team
• Etc.

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The 1998 World Cup Super Eagles of Nigeria.
Celebrating after a goal.
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Celebrating 1996 Olympics Gold
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1996 Olympics Gold Medalists- A Great Moment in
Nigerian History
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Every Nigerian Team Should Be a Gold Medalist

• Presidential Teams
• Federal Ministerial Teams
• Federal Agencies and Parasatals
• State Government Teams
• Local Government Teams
• Educational Teams
• Private Business Teams
• Etc.

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UNAAB Team- Gold Medalists-Another Great Moment
in Nigerian History
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Constraints of Implementing Quality in Nigeria

• Education Awareness
• Analytical/Implementation Capability
• Mechanisms of Information Dissemination
• Political Institutional Structure

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QUALITY SYSTEM MANAGEMENT
L E A R D E R S H I p
Policy Strategic Planning
P R C E S S E S
Employee Satisfaction
R E S U L T S
People Management
Customer Satisfaction
Resources
Impact on Society
Enablers
Results
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Vision for Covenant University

• To Produce Students who are
• Mentally Resourceful
• Intellectually Equipped
• Entrepreneurially self-dependent
• Futuristically visionary
• Responsibility-sensitive to changes- solution
  providers to government agencies, business, and
  other organizations.

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Stages in Student Development
Control
CTTM
Friendship
D O O R
Discovery Phase
Development Phase
Deployment Phase
Recruitment
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The Goal of the Church is Community Transformation
The Normal People
Government
Economics/ Business
The Down Out
The Discipleship Process
Education
The Rich Famous
Media
People in Transit
Culture
Sports
Other Professionals
Entertainment
Social Programs
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Challenges of Our Graduates
Public Sector
I Cant Find a job! I am frustrated!
Traditional Academic Programs
Private Sector
Liability
Institutions
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What is Quality?

• Excellence
• Functionality- it works
• Compliance with existing Laws
• Endurance- it lasts
• Meets Agreed Specifications-
• Satisfies User
• Satisfies God

Quality is the totality of features and
characteristics of a product or service that
meets the stated or implied needs and
expectations of the end-users.
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Developing Quality Programs
What Are the Challenges? Get feedback!
Public Sector
Interactive Academic Programs
Private Sector
Institutions
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CU CORE VALUES

• Spirituality
• Mentality
• Capacity Building
• Integrity
• Responsibility
• Diligence
• Sacrifice

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Develop Graduates of Relevance
Public Sector
I have five job offers! I cant believe it!
Interactive/ Multidisciplinary Academic Programs
Private Sector
Institutions
Solution Providers
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LEAVING A LEGACY
Legacy What you Exchange for your life!
Life based on Commitment- not complacence or
compliance!
0
X years
Legacy
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Creation Awaits Redemption

• Romans 819
• 19For the earnest expectation of the creature
  waiteth for the manifestation of the sons of God.
  
• 20For the creature was made subject to vanity,
  not willingly, but by reason of him who hath
  subjected the same in hope,
• 21Because the creature itself also shall be
  delivered from the bondage of corruption into the
  glorious liberty of the children of God.

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Oaks of Righteousness Model

• Isaiah 61
• 3b that they might be called trees oaks of
  righteousness, the planting of the LORD, that he
  might be glorified. 4And they shall build the old
  wastes, they shall raise up the former
  desolations, and they shall repair the waste
  cities, the desolations of many generations.

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Oaks of Righteousness Model

• Isaiah 613,4
• Characteristics of Trees oaks of righteousness
  the planting of the LORD, that he might be
  glorified
• They shall build the old wastes,
• They shall raise up the former desolations, and
• They shall repair the waste cities, the
  desolations of many generations.

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The Goal of the Church is Community Transformation
The Normal People
Government
Economics/ Business
The Down Out
The Discipleship Process
Education
The Rich Famous
Media
People in Transit
Culture
Sports
Other Professionals
Entertainment
Social Programs
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What is Seed?
A substance that is capable of full and complete
expression or reproduction of the original thing.
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OAK SEEDS producing OAK TREES according to its
kind

• What Does Fruitfulness Mean?

The Key to Fruitfulness is to Produce the Right
SEEDS
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What is in a Seed?
DNA encoding that is capable of full and complete
expression or reproduction of the original thing.
Encoding- well packaged instructions that are
executed sequentially and/or in parallel
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Two Types of Seeds

• Seeds from Non-flowering Plant
• Seeds from Flowering Plant

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Characteristics of Non-Flowering Plants

• Seeds are born naked.
• Survival rate of the seeds is very low- so they
  bear many seeds
• Survivability is environmentally restricted-
  niche restricted
• Depend on anthropogenic forces for dispersal of
  seeds wind, water/moisture

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Characteristics of Non-Flowering Plants

• They produce soft wood e.g. pinewood used to
  build less expensive homes, furniture
• Some are not strong enough to be used to build
  structures, so they are used as houseplants- for
  decorate.

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Characteristics of Seeds from Flowering Plants

• Seeds are borne within the fruits for protection
  and packaging

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Characteristics of Seeds from Flowering Plants

• Seeds are borne within the fruits for protection
  and packaging
• Their seeds adopt to multiple niches/terrain
• Evolved sophisticated means of dispersal
• Produce fewer seeds.

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Characteristics of Seeds from Flowing Plants

• They produce hard wood e.g. oakwood used to
  build most expensive homes, furniture
• Some become grass used to beautify homes as lawns
  and house plants.

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Set up Flowering Plants Discipleship Programs

• Help them to develop
• Fruit of the spirit
• Ministerial skills
• Intellectual skills
• Emotional skills
• Social skills
• Communication skills
• Management skills

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Set up Flowering Plants Discipleship Programs

• Help them to develop
• Financial Management skills
• Strategic Planning skills
• Understanding of eight spheres of influence

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TOTAL QUALITY MANAGEMENT SYSTEM
L E A R D E R S H I p
P R O C E S S E S
Workers Satisfaction
R E S U L T S
Vision Mission
People Management
Congregation Satisfaction
Policy Strategic Planning
Resources Generation
Community Impact
Enablers
Results
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Characteristics of Seeds from Flowering Plants

• Seeds are borne within the fruits for protection
  and packaging

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Package Gospel Seeds
Naked Seeds- Non-flowering Church
Packaged Seeds- Flowering Church
Word
Word
Word Politics
Word Economics
Word
Word
Word Entertainment
Word Education
Word
Word
Word Media
Word Social
Word
Word
Word Sports
Word Culture
Word
Word
Word Environment
Word Health
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• The Formidable Army of David

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Attributes of the Gadites

• I Chronicles 128
• Men of might, and
• Men of war fit trained for the battle, that
• Could handle shield and buckler,
• Whose faces were like the faces of lions, and
• Were as swift as the roes (gazelles) upon the
  mountains
• These are they that went over Jordan in the first
  month, when it had over-flown all his banks and
• They put to flight all them of the valleys, both
  toward the east, and toward the west.

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Quality Service Delivery The Key To A New
Nigeria
Strengthening Tertiary Institutions and Building
Needed Capacities.

• Vincent C. Anigbogu, Ph.D.
• President/CEO
• JC Quality Management Group, Inc.
• Atlanta, Georgia, USA