UPS Information Systems

1
UPS Information Systems
2
Background of UPS

• Founded in 1907
• By 2000 it became the worlds largest integrated
  package delivery company
• Between 1986 and 1996, the company decided to
  work on information technology

3
UPS Net

• Global Network
• Centralized Data Processing Facility
• Focused on package tracking and billing
• Three Central databases
• People
• Customers
• Packages

4
DIAD

• Stands for Delivery Information Acquisition
  Device
• Automatically uploaded customers signature as
  soon as they signed for the package

5
Electronic Commerce

• Tracking was first
• Dramatically reduced costs and phone calls

6
Companies that use UPS

• Companies embedded APIs (application program
  interface) into software
• Companies include
• Oracle
• IBM
• Peoplesoft
• Harbinger
• SAP

7
Web-Supported Products and Services

• UPS Document Exchange
• UPS Returns Services
• UPS Internet Shipping

8
UPS On-Line Tools

• UPS Tracking
• UPS Rates and Service Selection
• UPS time in Transit
• UPS Address Validation
• UPS Signature Tracking
• UPS Shipping

9
IT Investment Priorities

• Four key processes
• Customer Relationship Management
• Customer Information Management
• Package Management
• Product Management

10
references

• http//www.ups.com/
• United Parcel Service Delivering Packages and
  E-Commerce Solutions by Jeanne Ross
• http//wwwapps.ups.com/calTimeCost?locen_US
• http//www.ups.com/content/us/en/bussol/offering/g
  lobal_transport/returns/ups_returns.html