Visual Select Webinar Training Session 2: Getting Started

1
Visual Select Webinar TrainingSession 2 Getting
Started

• Kirk OConnor
• training_at_visualnetworks.com
• 301 296 2300

2
Introduction

• Welcome!

Kirk OConnor 301 296 2744 training_at_visualnetworks
.com Office Headquarters Visual Networks,
Inc. 2092 Gaither Road Rockville, MD
20901 www.visualnetworks.com
For troubleshooting or questions related to this
training, please contact training_at_visualnetworks.
com. For troubleshooting or questions related to
your Visual Select system, contact your Service
Provider or Sales Representative.
3
Agenda

• Housekeeping
• System Overview
• Getting Started
• System Demonstration

4
Housekeeping

• Training webinars are one hour or less.
• System Overview
• Getting Started
• Application Troubleshooting
• Network Troubleshooting
• Traffic Capture
• Network Configuration
• Planning and Reporting
• ASE Installation
• Network Configuration
• Managing the ASEs
• Total Time 10 hours
• For troubleshooting or questions related to this
  training, please contact training_at_visualnetworks.
  com.
• For troubleshooting or questions related to your
  Visual Select system, contact your Service
  Provider or Sales Representative.

5
Training Webinar Courses

• System Overview A demonstration of all the
  Tools.
• Getting Started Logging in, Service Summary,
  Events, Performance Monitoring. (1 hour)
• Application Troubleshooting Using the
  Application Integrity toolset including
  Application Summary and Application Flows. (1
  hour)
• Network Troubleshooting Using the
  Troubleshooting Toolset on the Physical and Port
  views of the Local Loop and end-to-end SLAs on
  the Circuit. (1 hour)
• Traffic Capture Using the Traffic Capture
  Toolset for advanced level troubleshooting. (1
  hour)

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Training Webinar Courses

• Network Configuration Adding Networks, Sites,
  ASEs and Circuits to be monitored by the Server.
  (1 hour)
• Planning and Reporting Creating and analyzing
  Executive Reports and Site-Specific Reports for
  trending and problem analysis. (1 hour)
• ASE Installation Installing the ASE and
  commands. (1 hour)
• Network Configuration Adding, Networks, Sites,
  ASEs and Circuits to be monitored by the Server.
  (1 hour)
• Managing the ASEs Getting the data home. (1
  hour)

7
Course Objectives

• Getting Started Logging in, Service Summary,
  Events, Performance Monitoring.
• By the end of the session, participants will be
  able to
• Log into the Web Client.
• Log into the Platform Applicable Client.
• Navigate to the selected Domain, Network, Site,
  Port, Circuit.
• View Administrative Events and Performance
  Threshold Events.
• Navigate the Event Processor.
• Create Statistical Threshold Events.
• Use Identify ASE, Data Collection, ASE Inventory,
  and Update ASE Software.
• Total Time 1 hour

8
Visual UpTime Select 2005 - 2006
Visual UpTimeSelect Server
Probe
ASE/DSU
Ethernet
9
The Visual System
SQL
SNMP/TFTP
SQL
Traps, Real Time View, 2 weeks back in time
data plus 1 year of Reports
1 years worth of data via Planning and
Reporting Toolset
SQL
Events, Real Time and 48 hours worth of data in
1 second granularity
Servers come in two sizes Single Processor 1,000
ASEs or 1-15 Domains or 5,000 objects Dual
Processor 8,000 ASEs or 1-250 Domains or 28,000
objects Objects are the total number of ASEs,
partner devices, and defined VPI/VCIs or IP
circuits supported on the server.
10
Deployment Model
Best Practice Probe at every location.
Ethernet LAN based ASE
Remote Locations
Headquarters
T1
T1
56k
WAN
Data Center
DS3
T1 WIC
Management Data
Operations Center
Mgmt PVC for Nightly Data Collection
PAC Tool for NOC
Customer Web-Based GUI
Images
11
System Communication

Service Providers use multiple servers that point
to a single Web server. A back up server can be
deployed as well.
12
Visual Communication
Firewall ports will need to be configured
correctly.
SNMP GET/GETNEXT PAC initiated retrieval of
real-time stats and configuration VIA the Select
Server
PAC
SNMP SET Modify ASE configuration VIA the Select
Server
ASE
TFTP PUT PAC initiated transfer of a new software
image to the ASE VIA the Select Server
UDP Unacknowledged status notifications new
events, data collection progress
SNMP TRAPS Unacknowledged exception reports. The
only ASE initiated communications.
TFTP GET PAM initiated bulk transfer of
historical statistics
RPC PAC initiated transfer of database information
SNMP GET/GETNEXT PAM initiated transfer of lost
traps (events)
PR API PAC initiated Report generation control
and data
Select Server
Visual API TCP/IP based access to configuration,
historical statistics, and events
NOTE Arrows indicate direction of information
transfer.
13
Data Movement
SNMP Traps in Real Time
One Second Granularity in 15 minutes buckets, or
900 seconds for a total of 192 buckets.
Application Summary Data (4 weeks of
AppFlows)
or by hourly or On-Demand
Or On-Demand
Data really collected nightly (1x) each night
because of the nightly collection. Removes
unnecessary polling.
1 years worth of data
Select Server
Data is organized as follows Domain Customer
Network Network
Site Access Line Port ASE
Circuits

PVC IP HDLC ATM
Application Alarms are generated nightly during
the Daily Database Maintenance.
14
Service Summary Polling
On the Visual UpTime Select server, the Service
Summary process polls ASEs for status data every
15 minutes (this setting can be changed in Server
Administration on the server). A Service Summary
middleware component in the server requests
updates from the poller every 15 minutes and
interfaces with the Web Server to make detected
ASE status changes available to Web Clients.
Server polls ASE every 15 minutes (default) for
up/down status. Useful for HARD OUTAGES or cuts
on the circuit. Web Client automatically
refreshes, globally, every 300 seconds (default),
or a manually with the REFRESH button.
Select Server

• Service Summary data includes
• Updates of layer 2 up/down status on
  ASE-monitored ports polled from ASEs every 15
  minutes and circuit up/down status polled every
  hour.
• Port history (link up/down status) stored in
  1-hour intervals for the most recent three days.
• The five most recent port and circuit events
  uploaded by ASEs, updated every 15 minutes or
  when you refresh the Port and Circuit Details
  page in Service Summary. An ASE uploads recorded
  events as they occur to the Service Summary
  process in the Visual UpTime Select server and to
  the network performance database. To view all
  events for the previous two weeks, use the PAC
  Event Processor.

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Web Log In
1 Type the Server IP Address in the web browser

• The Web Client and PAC are supported on Windows
  Server 2003 (Service Pack 1), Windows XP
  Professional (Service Packs 2 and 1), and Windows
  2000 Server and Professional (Service Pack 4).
• Type the Server IP address in a supported Web
  browsers on Windows like Microsoft Internet
  Explorer 6.0 (Service Pack 1 with critical
  updates) and Netscape 7.2.
• Install Sun Java Plug-in 1.5.0 (for Select 1.2)
  or 1.4.2_02 (from Select 1.1). Both are supported
  in Select 1.2.
• Install Web Planning and Reporting Software for
  access to the Long Term Planning and Reporting
  Toolset via the Web Client.
• Create a New Folder on your PC called Visual
  Networks/Select12/Manuals and Download
  Documentation. Be sure to download all the PDFs.
• If you have Select Server lt-gt PAC communication
  with properly configured firewall ports, download
  and install the Platform Applicable Client (for
  Network Configuration, Traffic Capture, and
  creating custom performance threshold events).
• Start Visual UpTime Select.

6
3
4
5
2
16
Web Log In

• Sever IP address in browser.
• Log in with the provided Username and Password.

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PAC Log in

• 1. Navigate to START? Program? Visual Networks
  ?Visual UpTime Select Client ?PAC

3. Name Server and input IP address
2. Click ADD
Any name will work. It is local to the Client.
Successful ?PAC attempts to contact server.
4. Highlight Server and click CLOSE
5. Login with provided User name and Password
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Web Service Summary

• Review
• ASE devices collect data on 1 second granularity
  in 15 minute buckets for 48 hours. Each night the
  data is collected by the Select Server where it
  is stored for up to one year.
• Download the appropriate Java and PR applet for
  the Web Client.
• For PAC access, make sure the appropriate
  firewalls are open in order for the PAC and
  Server to communicate.
• Service Summary Details
• All Hardware comes with the Service Summary view,
  if managed by a Select Server.
• Service Summary provides a Domain wide view of
  the HEALTH of your network.
• Service Summary provide a Site HEALTH analysis
  for every site.
• Events/Traps are a powerful way to pro-actively
  manage and tweak your network for maximum
  performance management.

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Web Service Summary
Help Context sensitive
ASE Inventory
Access to 1 years worth of Network data
Access to 4 weeks of comprehensive Application
data
Access to 2 weeks worth of Network Troubleshooting
Password Reset

• To Navigate
• Select a Domain, ex. Acme
• Select a Network ex. Class of Service
• Select a Site ex. Site 59 Austin
• Select a Port ex. M49 T1 208.58

Service Summary Access to Health of
Network Health leads to Events ?Red is bad.
Green is Good. Orange are Performance Issues
based on Priority.
Status Legend Explains the Health Indicators
Company URL Optional Link to another website,
like Intranet.
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Web Site Performance
Domain gt Network gt Site gt Port ASE Access Line

• Site Performance with three day view.
• Traps sent in Real Time.
• Service Summary polls ASE every 15 minutes
  (default) for Port Up Status.
• Web Client refreshed every 300 seconds (default)

Circuits 108 is mis-configured

• PORT CIRCUIT Events
• UP/DOWN (last 5)
• Custom Thresholds (last 5)

Launches Troubleshooting at the Time and OSI
Layer.
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Event Trap Details

• Events come directly from the ASE in SNMP format
  to the Select Server in Real Time.
• Events can be forwarded in Plain English to a
  3rd Party Reporting tool, like HP OpenView, or
  Whats Up Gold from the Server in Real Time.
• Events can be forwarded in SNMP OID format to a
  3rd Party Reporting tool, like HP OpenView, or
  Whats Up Gold from the ASE directly.
• Each Domain can support 11,000 Events.
• The Platform Applicable Client can display 5,000
  Events.
• The Web displays the last 5 Port and the last 5
  Circuit Events.
• The number of Events supported are dependent on
  the ASE type.
• 1500 events for Visual v6.0 Multi-Protocol ATM
  ASE models
• 1000 events for Visual v1.1 and later ATM-based
  ASE models
• 512 events for Visual HSSI ASEs
• 64 events for other Visual frame relay-based ASEs
• Note Pre-v1.1 IP Transport ASEs do not
  support statistical threshold events.

22
Available Events

• Administrative Events (4), incl. Power Outage
  Notification
• Priority is set individually.
• Physical Events (34 Total)
• Up/Down (21) Priority is set at 255, the highest
  level, Red
• Thresholds (13) Priority should be
  individualized between 1-255.
• Link (Port) Layer Events (17 Total)
• Up/Down (10) Priority is set at 200, or, Maroon
• Thresholds (7) Priority should be
  individualized between 1-255
• Circuit Layer Events (17 Total)
• Up/Down (8) Priority is set at 175, or, Orange
• Thresholds (9) Priority should be
  individualized between 1-255

Priorities are set on a DOMAIN Level by the
Server Administrator. This effects the color on
the Web Service Summary View. Best Practice
Make sure Global Event Priorities are all
different values, in order to easily sort on
within the PAC.
43 Up/Down Automatic Traps
29 Performance Thresholds Traps (customized)
72 Total Traps Available L1-L7
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Configuration of Custom Events
1
3
2

• Steps to Configure Performance Thresholds
• Event Processor
• Select a Site
• Click Performance Monitoring
• Click Add an Event
• Select Layer Type of Event Physical, Port, or
  Circuit
• Select Line Side To Network, From Network
• Set Parameters Threshold
• Set Measurement Threshold
• !Change Priority!
• Click OK
• Repeat for different Events
• Repeat for different Sites
• Best Practice
• Set Low Level Priority Events (0-50/Yellow)
• Set Events during Installation (adds 30 seconds
  to install, but huge benefits)
• Set Low Thresholds to generate Events, then tweak
  to a better value

Select a site
4
5
10
6
7
9
8
Always change the priority
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Administrative Events
(Recommended) Priority
150
150
For System Maintenance, check for this Event Daily
50
Log into the ASE, type EVENT or LOG to see the IP
Address attempting to contact with wrong SNMP.
75
25
Physical Layer Events Priority 255
26
Physical Layer Events Priority 255
Physical Layer Issues are typically Copper
Related, Layer 1, configuration, or bad
connections. To better monitor, Layer 1 use
the Custom Performance Threshold Events.
27
Physical Layer Custom Events

Good Threshold Events for monitoring Physical
Layer Local Loop Issues.
28
Physical Performance Thresholds

• Best Practice
• Use the Planning and Reporting toolset to narrow
  down sites requiring Physical Layer Events.
• New Executive Reports-gtServices Level
  VerificationgtTop Problem Physical Lines-gtTabular
  (daily or monthly)
• New Standard Reports-gtAccess Line Performance
  (Network T1) or T1 Access Line Performance-gtTabula
  r (daily or monthly)

Always change the priority
Note Probes that sit behind the CPE Router or
behind an NTU have limited Physical Layer Events.
29
Link (Port) Events Priority 200

Seen when LMIsolate is enabled An ASE feature
that provides emulation of link management
messages in the absence of a router or when the
end-user router is down. Provides 100 local loop
Availability (not including hard cuts) and better
MTTR metrics due to not having to do a Local Loop
Test by the Telco. Faster time to resolution by
identifying the CPE Router is the problem.
30
Link (Port) Layer Events Priority 200
Link Layer Events
Link Layer Issues are typically Local Loop
issues. To better monitor, Layer 2 use the
Custom Performance Threshold Events.
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Link (Port) Layer Custom Events
Application Utilization and IP COS Utilization
are very powerful traps.
32
Port Performance Thresholds

• Best Practice
• Use the Planning and Reporting toolset to narrow
  down sites requiring Port Layer Events.
• New Executive Reports-gtServices Level
  Verification-gtTop Problem Access
  Channels-gtTabular (daily or monthly)
• and the
• New Executive Reports-gtCapacity Planning-Most
  Active Channels and Most Over-utilized Access
  Channels (Tx or Rx)
• Application Monitoring Events can be set here as
  well to generate an event such as
• Port Utilization by HTTP (or COS VOIP) to the
  network is xx.xx, equal to or exceeding xx.

Always change the priority
33
Circuit Status Events Priority 175
34
Circuit Status Events Custom Events

Round Trip Delay packet generated within every
15 minutes. Very powerful when combined with VOIP
Class of Service. Set two thresholds, one at 100
ms with a priority of 199 and one at 120 ms with
a priority of 201.
35
CKT Performance Monitoring

• Best Practice
• Use the New Executive Report-gt Service Level
  Verification-gt Service Level Report (monthly) to
  identify circuits requiring Events.
• For IPT Circuits, use the New Standard
  Reports-gtEnd-to-End IP Circuit Round Trip Delay
  for each COS.
• Or use Troubleshooting -gt Circuit-gt Service
  Advisor

Always change the priority
RTD is very important for VOIP
36
Web Service Summary

• Review
• All Hardware comes with the Service Summary view,
  if managed by a Select Server.
• Service Summary provides a Domain wide view of
  the HEALTH of your network.
• Events/Traps are a powerful way to pro-actively
  manage and tweak your network for maximum
  performance management.
• Ask your System Administrator about creating
  custom performance thresholds Events.
• Use the context sensitive HELP system.

37
PAC Event Processor
1
2
Server Name/Domain/Login
Used to Filter the Events by Network Elements and
Priority Range
Click the Blinking color to make it stop.
Indicates a new Event has arrived.
PAC and Web Client data is organized and
navigated as follows Domain Customer Network
Network Site Access Line
Port ASE Circuits
PVC, IP, HDLC, ATM
1
CLICK an Event
ACK Acknowledges an Event and removes it from
the Event Processor window display
2

• 1 Question I have no tools/buttons available.
  Whats up? Answer 1Click an Event or 2Click
  the Cloud and select an Access Line.

38
PAC Event Processor Navigation
B

• The PAC allows access to
• A Network Configuration Used to configure the
  Network, Site, Access Line, and Circuits, ASE
  Firmware Upgrades, Application choices.
• B Traffic Capture Used for advanced
  troubleshooting, a full protocol analyzer on
  every site.
• C Performance Monitoring Used to set
  Performance Thresholds on individual ASEs.
• These toolsets are for NOC Operators and
  typically not provided to the End User of a
  Service Provider Managed Solution. They have not
  been webified yet.

A
C

These tools are not available on the web, yet
39
PAC Event Processor Navigation

• To configure performance threshold events at each
  site.

To Acknowledge ONLY the Events Displayed that are
filtered
To clean out all Events. Best Practice
ACK ALL on Fridays at 5 PM in order to see the
latest events on Monday morning.
Displayed Events Shows the total number of
Events for the whole Domain. If over 5000, an
() is Displayed. Use the Restrict Displayed
Eventstool.
Acknowledging Events effect all PAC users, but
does not affect the Events within the Web browser.
Use this box to filter the Events quickly in
order to View specific Events by Network, Site
(s), and/or Priority Range.
Best Practice 1. Customer calls with a problem
at a SITE Use the SELECT button to navigate to
that individual SITE or SITES and note the latest
EVENTS that have occurred. 2. System Management
Use the Priority Range EDIT button and view the
latest Daily Data Collection Poll Failure Events.
(50 to 50)
40
PAC System Management
Best Practice

• Run Identify ASE often, especially after
  upgrading an ASE, or the Select Server.
• Run ASE Inventory to better understand your
  connection status.
• Run Collect Data Nowon individual sites,
  especially if Data Collection Poll Failure Event.
  
• Run Update ASE Software individually or for the
  whole network (useful after a Server upgrade).
• only with customer approval.

Log into PAC and go to File
41
PAC Identify ASE
1. Log into PAC and go to File gt Identify ASE
Identify ASE only available on the PAC.
IP Class of Service settings are configured on
the Customer Domain by the Server Administrator.
4.
2.
3.
By getting it right in one place, the ASEs
will track COS and thresholds for all Sites.
42
Web/PAC ASE Inventory
ASE Inventory available on the PAC the Web.
Web ASE Inventory can go across multiple
Networks.
?IP Address gt License class

• Log into Web
• Click Tools
• Click ASE Inventory
• Click Start
• Click Export
• Save to Desktop

• Log into PAC
• File gt ASE Inventory
• Select Network
• Click Begin
• Click Save As
• Save to Desktop

ASE Up Since Good to see which ASE has been up
the longest Product ID Serial Number Good to
see which ASEs will require a Hardware or
Software upgrade. Right Click and immediately
upgrade!
43
PAC Data Collection
1. Log into PAC and go to File gtCollect Data Now
Data Collection only available on the PAC.

• Best Practice
• Run Data Collection on sites that exhibit Data
  Collection Poll Failure Events in the Event
  Processor window. Event 50.
• Best Practice
• Prior to Troubleshooting a Site, do a Data
  Collection on the individual Site for faster
  screen response.
• Best Practice
• For Partially Succeeded Data Collection status,
  use the Network Configuration toolset (PAC) to
  confirm PVC and IP circuits are properly mapped
  between DLCIs or IP Subnets.

4.
2.
3. Click a SITE or SELECT ALL
4.
44
PAC Update ASE Software
1. Log into PAC and go to File gt Update ASE
Software
Update ASE Software only available on the PAC.

• Best Practice
• Always do a DATA Collection FIRST before
  upgrading or rebooting an ASE.
• (The Select Server will transfer the Image to
  the ASE and the ASE will reboot.)
• Best Practice
• Use the Identify ASE tool next and do a Data
  Collection after upgrading or rebooting an ASE.

It is not possible to schedule an upgrade.
45
Review

• Use the PAC to run Identify ASE and Data
  Collection to quickly assess the monitoring of
  your Visual Select system.
• Use the PAC to see all the Events for a Domain in
  one place.
• Sort the Events by Site or Priority for quick
  analysis.
• Use the Cloud as a button within the Event
  Processor.
• Use the Acknowledge Displayed to remove Events
  from the Event Processor and keep the Events
  manageable.
• Use the Web to navigate to a site for quick
  analysis.
• Review the Best Practices.
• Use the context sensitive HELP system.

46
Introduction

• Thank you! Any questions?

Kirk OConnor 301 296 2744 training_at_visualnetworks
.com Office Headquarters Visual Networks,
Inc. 2092 Gaither Road Rockville, MD
20901 www.visualnetworks.com
For troubleshooting or questions related to this
training, please contact training_at_visualnetworks.
com. For troubleshooting or questions related to
your Visual Select system, contact your Service
Provider or Sales Representative.
47
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