Project Overview

1
Project Overview

• Micros
• Micros Systems, Inc.
• Donna Buenafe

Project Goals
Applications
Project Description
Demonstration Packages
Features Benefits
Technology
Competitive Analysis
Key Learning Points
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Project Goals

• Instructions
• Delete sample document icon and replace with
  working document icons as follows
• Create document in Word.
• Return to PowerPoint.
• From Insert Menu, select Object
• Click Create from File
• Locate File name in File box
• Make sure Display as Icon is checked.
• Click OK
• Select icon
• From Slide Show Menu, Select Action Settings.
• Click Object Action and select Edit
• Click OK

• What are the Three goals of Your project?
• To inform the class of the Micros 3700 POS system
  for table service restaurants
• To discuss some key features of the Micros POS
  system
• To list examples of restaurants implementing this
  software and where to find more information about
  it.

3
Project Description

• Instructions
• Delete sample document icon and replace with
  working document icons as follows
• Create document in Word.
• Return to PowerPoint.
• From Insert Menu, select Object
• Click Create from File
• Locate File name in File box
• Make sure Display as Icon is checked.
• Click OK
• Select icon
• From Slide Show Menu, Select Action Settings.
• Click Object Action and select Edit
• Click OK

• Micros Systems, Inc is a world leader in
  developing enterprise applications for the
  hospitality industry. They give you complete
  information management solutions which includes
  software, hardware, enterprise systems
  integration, consulting and support to make your
  business more successful. For the restaurant
  industry Micros provides solutions that combine
  unified access point-of-sale, back office and
  corporate-office application.

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3700 POS

• 3700 POS
• The Micros 3700 is a 32-bit application that runs
  under Windows 95, 98, NT or Windows 2000.
• This software integrated with printers, monitors,
  and flatpanel touchscreen display, two-track
  magnetic stripe reader, customer display and cash
  drawer interfaces and can be operated with or
  without a hard disk.
• Powerful database solution and provides excellent
  data access.
• Generates up-to-the-minute information reports
  easily.

5
Features Benefits

• Instructions
• Delete sample document icon and replace with
  working document icons as follows
• Create document in Word.
• Return to PowerPoint.
• From Insert Menu, select Object
• Click Create from File
• Locate File name in File box
• Make sure Display as Icon is checked.
• Click OK
• Select icon
• From Slide Show Menu, Select Action Settings.
• Click Object Action and select Edit
• Click OK

• What are Key Features of your chosen product or
  service and why are these important?
• Kitchen Display System
• Guest Services Solutions (GSS)
• Labor Management
• Product Management

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Importance of Key Feature 1

• Kitchen Display System
• KDS features are
• Order Preparation- Highlights orders in red or
  yellow to indicate orders exceeded expected prep
  time displays order in List or Chit mode
  defines preparation times for both appetizers and
  entrees Display icons such as Rush Order, VIP,
  and Void status
• Speed of Service Displays- View status of each
  table in restaurant with coordinated colors
• Reporting and statistics- captures service times
  for different courses and generates real-time
  reports on kitchen performance.

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Importance of Key Feature 2

• Guest Services Solutions (GSS)
• Targets restaurant operators who want to improve
  the dining relationship with their guests.
• Guest Loyalty- a module that enters members into
  a program, keeps track of the number of visits
  and purchases and rewards customer for goals met.
• Accounts Receivable- a module that is designed to
  provide account charging features for the Micros
  3700 Pos system.
• Gift Certificate Manager- a module that will
  allows printing of gift certificates or adding
  value to a gift card.

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Importance of Key Feature 3

• Labor Management (LM) features are
• Flexible employee scheduling
• Determines schedule costs for labor hours
  calculates labor cost by job category or
  location enforces tip credit, minimum wage rates
  and regulates overtime.
• Complete Payroll Processing
• Allow edits to POS time cards supports vacation,
  sick and benefits info generates scheduled
  versus actual labor cost reports
• Integrated Human Resources
• Manages employee information makes scheduling
  reviews and evaluations easier keeps
  availability and requests of all employees

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Importance of Key Feature 4

• Product Management (PM) Key features include
• Detailed Recipe Management- Real-time depletion
  of inventory based includes condiment costs
  based on actual selections
• Flexible Inventory Management- Maintains
  perpetual inventory balance supports multiple
  costing methods
• Automated Ordering- Provides order quantity
  recommendations selects preferred vendors, best
  price and contract tracks vendor bids and
  generates purchase order
• Complete Receiving- Converts purchase order into
  receipt and update inventory levels matches
  packing slips to invoices for payments

10
Competitive Analysis

• Instructions
• Delete sample document icon and replace with
  working document icons as follows
• Create document in Word.
• Return to PowerPoint.
• From Insert Menu, select Object
• Click Create from File
• Locate File name in File box
• Make sure Display as Icon is checked.
• Click OK
• Select icon
• From Slide Show Menu, Select Action Settings.
• Click Object Action and select Edit
• Click OK

• Two Major competitors
• Aloha
• Squirrel
• Strengths
• Micros allows you to upgrade software rather than
  having to replace the whole hardware system
• Micros goes into detail with key features in
  Product management, and Labor management
• Micros has been in the industry since 1977, they
  have endured the many competitors that have come
  and gone and many competitors have benchmarked
  their product off of them
• Weaknesses
• Micros does not have a 24-hour 7days a week
  staffed help desk to support customers wherever
  they are.
• Micros does not have pictures of their product on
  their website as do the other two competitors,
  which makes it look less interesting

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Applications

• Instructions
• Delete sample document icon and replace with
  working document icons as follows
• Create document in Word.
• Return to PowerPoint.
• From Insert Menu, select Object
• Click Create from File
• Locate File name in File box
• Make sure Display as Icon is checked.
• Click OK
• Select icon
• From Slide Show Menu, Select Action Settings.
• Click Object Action and select Edit
• Click OK

• Micros software has been used by hotels, motels,
  resorts, casinos,airports theme parks as well as
  restaurants.
• El Torito
• 2/8/2001, Micros Systems, Inc. was chosen to
  provide the 3700 POS, which includes Financial
  Management and Labor Management Modules, for 95
  units of the El Torito family of restaurants,
  http//www.micros.com/press_room/press
  releases/eltorito.asp
• Bertucci Restaurant Chain
• 7/12/2000, Micros provides total POS solution for
  Bertucci Restaurant chain http//www.micros.com/pr
  ess_room/press releases

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Demonstration Packages

• Instructions
• Delete sample document icon and replace with
  working document icons as follows
• Create document in Word.
• Return to PowerPoint.
• From Insert Menu, select Object
• Click Create from File
• Locate File name in File box
• Make sure Display as Icon is checked.
• Click OK
• Select icon
• From Slide Show Menu, Select Action Settings.
• Click Object Action and select Edit
• Click OK

• Demonstration Package
• Demonstration package were not available on hand
  on their website. For inquiries you would have
  to list your name your address, e-mail address,
  company name. www.micros.com
• I have used the Micros POS hardware and software
  at my place of work, which is Chilis Grill and
  Bar. This gives me some knowledge of the product
  but I have not worked with all the features it
  details.

13
Technology

• Instructions
• Delete sample document icon and replace with
  working document icons as follows
• Create document in Word.
• Return to PowerPoint.
• From Insert Menu, select Object
• Click Create from File
• Locate File name in File box
• Make sure Display as Icon is checked.
• Click OK
• Select icon
• From Slide Show Menu, Select Action Settings.
• Click Object Action and select Edit
• Click OK

• Two future enhancements that may improve your
  product or service.
• I think the implementation of hand-held devices
  may improve this system. If every server had a
  hand-held device to order and modify food within
  pockets reach this would save time instead of
  servers having to run to the terminals and
  waiting in line to use them.
• Implementation of Voice activated clock-in for
  employees so they can clock in easily by your
  voice( I forget to clock in all the time and this
  may make it easier).

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Resources

• What chapters in the textbook, articles, and/or
  web sites were most useful to you in this
  project?
• www.micros.com
• www.squirrelsystems.com
• www.alohapos.com
• www.hospitalityupgrade.com
• Chapter 7 Food and Beverage Applications-service
  and Chapter 8 Food and Beverage Management
  Applications

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Key Learning Points

• Instructions
• Delete sample document icon and replace with
  working document icons as follows
• Create document in Word.
• Return to PowerPoint.
• From Insert Menu, select Object
• Click Create from File
• Locate File name in File box
• Make sure Display as Icon is checked.
• Click OK
• Select icon
• From Slide Show Menu, Select Action Settings.
• Click Object Action and select Edit
• Click OK

• What are some things that you learned from the
  completion of this project?
• Micros Systems, Inc. is a very established
  company and product.
• Micros is like a one-stop shop for all your
  restaurant management needs.
• Squirrel Systems and Aloha POS are both very
  similar and attractive software products as well.
• I learned that the recent enhancement was the
  Menu Item Price Inquire function key, which
  displays the price of a menu item without
  ringing in a new check or sale.

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Key Learning Points

• Discuss how you met the Three Goals of your
  Project
• I gave information on Micros Systems, Inc. and on
  the Micros 3700 Point-of-sale system.
• I discussed some key features the software
  includes in detail
• I talked about a few restaurants that have the
  Micros POS system and listed some websites they
  could take a look at to further their knowledge.

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The End thank you