Leadership

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Leadership

• Developing Competencies

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Some misconceptions

• EQ does not merely mean being nice
• EQ does not mean giving free rein to feelings
• Women are not smarter than men
• EQ is not fixed genetically, it is largely
  learned and our competence keeps growing as we
  mature

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EQ

• Personal Competence
• Self-Awareness
• Self-Regulation
• Motivation
• Social Competence
• Empathy
• Social Skills

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Personal competence

• Self-Regulation
• Self-control
• Trustworthiness
• Conscientiousness
• Adaptability
• Innovation

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Personal competence

• Self-Awareness
• Emotional awareness
• Accurate self-assessment
• Self-confidence

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Personal competence

• Motivation
• Achievement drive
• Commitment
• Initiative
• Optimism

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Social competence

• Empathy
• Understanding others
• Developing others
• Service orientation
• Leveraging diversity
• Political awareness

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Social competence

• Social skills
• Influence
• Communication
• Conflict management
• Leadership
• Change catalyst
• Building bonds
• Collaboration and cooperation
• Team capabilities

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Guidelines for EQ training

• Assess the job
• Assess the individual
• Deliver assessment with care
• Gauge readiness
• Motivate

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Guidelines for EQ training

• Make changes self-directed
• Focus on clear, manageable goals
• Prevent relapse
• Give performance feedback
• Encourage practice
• Arrange support
• Provide models
• Encourage
• Reinforce change
• Evaluate

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What is leadership?

• The ability to get people to work towards common
  goal
• The ability to get the maximum out of ordinary
  people
• The ability to get things done

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Can leadership be learnt?

• Everything can be learnt, if we set our minds to
  it.

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Where concepts and practice meet
Event, experience, feedback
Changing the mindset, planning to try new
behaviour
Reflection on event, self, feedback Observing
others
Theory, concepts, framework Research,
study Consulting report
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Experiential learning

• Doing the thing does not lead to learning
  automatically
• Learning from practice requires effort and
  special techniques
• Learning a new behavior means moving from one
  comfort zone to another

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How can you learn to lead?
Sensing, experiencing
Company Meeting, presentation, working etc.
observing
Doing
Self-reflection Watching others Discussion with
mentor, friend, consultant, doing self-tests
Deciding on new behaviour, planning, rehearsing
new behavior,
Lewin, Lippit, Hersey Blanchard, Togdill,
Drucker, Peters Waterman, Quinn
Thinking
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Competency Development

• Development in 5 Moduls
• 1 Competency Workshop 2 days
• 2 FROM(Coaching / consulting) 5 weeks
• 3 Learning Plan Workshop 1 day
• 4 Personal Coaching 9 months
• 5 TO (Measuring/Assesing Outcome) 3 weeks

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Emotional Intelligence

• Self-awareness
• Self-control
• Motivation
• Empathy
• Networking, social skills

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Self-regulation is the basis for developing other
competencies

• The competencies directly affected
• Efficiency Orientation
• Attention to Detail
• Flexibility
• Empathy
• Negotiating, conflict management
• Developing others
• Written communication

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Self-confidence a basis to develop other
competencies

• Self-confidence affects following competencies
• Initiative
• Networking
• Understanding Others (Empathy)
• Developing others
• Social objectivity
• Persuasiveness
• Oral communication

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Blind spots
Johari Window
I know
I dont know
OPEN
BLIND
You know
You dont know
HIDDEN
UNKNOWN
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Self controlSelf4 superior2,5 direct r. 2.1
family3

• Defence/Denial
• They do not know me
• The difference is insignificant
• Maybe it is not 4, but life is hard, one has to
  be tough
• Maybe it is not 4, but the low scores show that
  people are too sensitive
• Either 4, or 2, this is what I am and people
  have to accept me like this

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Blind spots
Johari Window
I know
I dont know
OPEN
BLIND
You know
You dont know
HIDDEN
UNKNOWN
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Self-control pays off

• Cost/benefit of yielding to rage
• Stress makes you stupid
• Stress makes you ill
• Toxic inner and verbal monologues

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Response to stressFight or flight!

• Too much aggressiveness, too much fightPeople
  are stupid and evil
• Lack of self-control!

• Too much submissionPeople are crazy and evil
• Lack of self-confidence!

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Self-control techniques

• Regain your cool
• Listen Mirror partners words
• Acknowledge partners feelings
• Express your anger as a fact
• Devote time to clarifying problems
• Detoxicate your inner monologues

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Developing self-control

• Read description of competency
• Collection of past experiences
• Identify role-model, analyse his/her behaviour
• Select next opportunity to practice
• Set goal
• Rehearse (role-play)

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Employers say

• Too many young people cant take criticism -
  they get defensive or hostile when people give
  them feedback on how they are doing. They react
  to performance feedback as though it were a
  personal attack.

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Top executives who have derailed

• Rigidity unable to adapt their style to changes
  in the organizational culture, or they were
  unable to take in or respond to feedback about
  traits to change and improve.
• Poor relationships was the single most frequently
  mentioned factor being too harshly critical,
  insensitive, or demanding, so that they alienated
  those they worked with.

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Doomed to emotional failure

• I need the love and appreciation of every person
  I love.
• There is one perfect solution for every problem.
  I need to find that.
• I cannot stand people or things falling short of
  my expectations.
• Life is eternal danger and threat.
• I need someone strong to rely on.
• I am happiest when I have no commitment.

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Absence of

• Self control they handle pressure poorly and are
  prone to moodiness and angry outbursts.
• Conscientiousness they deny or cover up failure
  and pass on blame.
• Trustworthiness too ambitious to get ahead at
  the expense of other people.
• Social skills they are abrasive, arrogant or
  given to intimidation of subordinates.
• Building bonds and leveraging diversity they are
  insensitive and manipulative

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Emotional Intelligence

• The capacity for recognising our own feelings
  and those of others, for motivating ourselves,
  and for managing emotions well in ourselves and
  in our relationships.
• EQ is distinct from but complementary to IQ.

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Emotional Intelligence

• Self-awareness
• Self-control
• Self-motivation
• Empathy
• Social skills

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Anatomical links

• Between brain and body the emotional centers
  play a critical role
• Evolutionary development the limbic system and
  the necortex
• When threatened, the necortex leaves the decision
  to the amygdala
• Amygdala is a guard to order fight or flight
• The emotional system can work independently of
  the neocortex (LeDoux)

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Neurology of Motivation

• Emotional learning (stimulus and reinforcement)
  centered in the amygdala
• Getting better and better versus getting worse
  and worse
• Positive expectations foresee the flow
• Past experience teaches us that initial
  difficulties can be overcome
• The result continual motivation to master new
  challenges

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The Marshmallow Kids Grow Up and Go To Work

• Stanford University Marshmallow Test
• Impulsivity decreases the learning ability
• Impulsivity and distractedness hampers the
  ability to learn and adapt
• Marshmallow Kids 20 years later more attentive,
  more dependable and responsible, showed better
  self-control in the face of frustration

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Self-development

• emotional resilience
• problem solving skills
• basic facts
• personal productivity
• social skills
• professional knowledge
• creativity
• mental agility