Global Tivoli User Group Council GTUG

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Global Tivoli User Group Council(GTUG)
A new future
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History

• Formed in 2001 (5 user groups represented)
• First Annual Face-to-Face meeting 2002
• JTUG AP joined 2003
• Tivoli-ug website launched 2003
• GTUG Newsletter first published 2005
• 23 regional groups initially registered
• 97 regional groups currently registered
• Executive (founding) Sponsor Bill Kribbs (VP
  Tivoli Support, Services Education)
• Program Manager Danyel Otteson

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Mission
The mission is to extend the effectiveness of
Tivoli user groups by providing operational
feedback for the improvement of Tivoli's products
and services by working proactively with Tivoli
on planning, strategy and development
prioritization, as well as expanding Tivoli user
group networking capabilities globally.
Scope

• Condense local user groups' feedback into the
  underlying fundamental issue(s) regarding Tivoli
  products or non-Tivoli products that Tivoli
  integrates with, product certification, support,
  documentation, training, professional services,
  sales and marketing. This information will be
  pro-actively used to influence Tivoli to improve
  their products and services, through the Tivoli
  Board of Advisors and/or other avenues that may
  be available.
• Act as a pre-funding/pre-development/pre-deployme
  nt operational sounding board for plans Tivoli
  has for products, services, sales, etc., and
  provide input into Tivoli's overall strategy.
• Extend the networking capabilities of the local
  users groups to share information and provide a
  common communication point from Tivoli to its
  customers.

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Tivoli User Council structure

• Each regional group may have a representative on
  the GTUG Council
• A 7 Member Committee governs
• 23 active members
• All members are under CDA and a Tivoli User
  Agreement form (protects IBM with regards to
  feedback)
• Main focus is Automation (monitoring) due to
  history of formation

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• Types of Tivoli User Groups
• 56 Regional /General User Groups - which focus on
  the Availability/Monitoring/Application
  Management/Server, Network Device Management
  products. Some of these groups do focus on all
  Tivoli products.
• 21 Storage User Groups - focus on the Storage
  management products
• 9 Security User Groups - focus on the Security
  pillar of products
• 3 Maximo User Groups - focus on the Maximo
  product line
• 3 Other User Groups - focus on specific Tivoli
  products
• http//www.tivoli-ug.org/groups.php

• Tivoli supports by
• Sponsorship of meals
• Tivoli speaker support
• Facility hosting
• Giveaways/Trinkets
• THE Premium website
• sponsor

Europe/Middle East/Africa 22 user groups 2,364
members
North America 50 user groups 5,714 members
Global 3 user groups 378 members
Asia Pacific 15 user groups 1,919 members
Latin America 7 user groups 920 members
http//www.tivoli-ug.org/
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What we do..

• 2 hour Conference call once a month
• 1st hour GTUG business Product Requirements
• 2nd hour Guest Tivoli speaker who is asking for
  feedback/validation or GTUG has asked for a topic
  to be presented on
• Administer www.Tivoli-ug.org web site
• Respond to emails
• Monitor peer-to-peer
• Monitor TIE
• Surveys, top of mind
• Annual 3 day Face-to-Face meeting
• Tivoli Product Specialists presentations
• GTUG feedback to Tivoli
• Network with peers

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Recent Meeting Topics

• Security Integration
• IBM Support Assistant Update
• Tivoli Netcool Update
• TEC - Omnibus Migration
• Remote Control Roadmap
• Tivoli Certification
• TIM/TAM Integration
• Tivoli Product Naming

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GTUG Conference Call

• Wednesday January 9, 2008
• AGENDA (central time zone indication below)
• 700 - 705 Welcome, Introductions
• 705 745 Announcements, Action Items, Beta and
  POT Updates, GTUG Requirements
  Update/Review
• 745 - 830 Automate Mgnt of Patches to Tivoli
  Products Pres, Rob Filosa, Tivoli
• 830 - 900 Consumability Update (continuation of
  Julys presentation) Sandra Tipton, Tivoli
• 900 Wrap up...closing

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What have we done

• Requirements accepted for product release or
  action by Tivoli
• TPM agents and coexistence with Tivoli endpoints
• Single sign-on functions for all products
  integrated with TEP
• Entitlements
• Authentication Methods
• Central user and profile management for all
  Tivoli tools
• 20 enhancements for Tivoli endpoints
• Passport Advantage improvements
• Education better meeting customer needs
• Certification, Education, etc for meetings
• Creation constant funding for www.tivoli-ug.org
• Why does it work?
• .combined global voice!

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So what is next

• Create a Council that truly represents the entire
  Tivoli product suite
• Grow the existing proven structure
• Get all User groups involved!!

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Proposed Structure
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Proposed Structure

• Representatives would be invited from regional
  groups to a council relevant to their expertise.
• GTUG Council Committee would have a
  representative from each Specific council.
• 1 GTUG Council meeting per month 1 hour
• GTUG council would be responsible for planning,
  reqs, support, education, marketing, etc (e.g.
  issues affecting all Tivoli products).
• Specific council meetings 1 every 2 months or as
  required 1.5 hour
• Specific councils would be for issues relevant to
  groups (e.g. storage, security).

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GTUG Council Benefits

• Combined Global voice for product requirements
• Direct access to experts within IBM/Tivoli
• While under CDA, receive information about future
  products and strategy
• Provide feedback into IBM/Tivoli
• Global networking capabilities
• Existing proven structure to make change

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• For more information or to contact the GTUG
  council please send an email to our IBM liaison
  into the GTUG council
• Danyel Otteson
• dotteson_at_us.ibm.com