Various audiences will have at least three expectations of the UW-Madison CIO: involvement in national issues, a force for collaboration among campus departments, and management/ leadership of more than 500 IT professionals (DoIT).

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Various audiences will have at least three
expectations of the UW-Madison CIO involvement
in national issues, a force for collaboration
among campus departments, and management/
leadership of more than 500 IT professionals
(DoIT). How will you approach and balance
these responsibilities?
Ron Kraemer June 5, 2007
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Finding the appropriate balance will require
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Challenges
National Issues
On-Campus Collaboration
Leading DoIT
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UW-Madison CIO Primary National/Regional Responsi
bilities
Common Solutions Group (CSG)
CIC
EDUCAUSE
Internet2/ National Lambda Rail (NLR)
ECAR
BOREAS
Open Source Consortiums (e.g., JA-SIG)
Northern Tier Network Consortium
Vendor Relations
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UW-Madison CIO Primary Vendor Relationships
Cisco network equipment
Apple IPODs, laptops, desktop systems,
software, storage
Oracle/PeopleSoft calendar, HR, student
and financial systems
Dell desktop systems, laptops, servers
Microsoft OS, Exchange, MS Office, and more
Sun desktop systems, servers, software
D2L course management system
EMC storage
Inacom network equipment, training
Hewlett-Packard printers, software, desktop
systems, laptops
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National Issues
Plan Involvement
Share the Workload
Share the Benefits
Manage Involvement
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The CIOs On-Campus Relationships
ITC - Information Technology Committee
Chancellors Cabinet
T4 - Transforming Teaching Learning Through
Technology Committee
IMLG - Identity Management Leadership Group
University Committee/ Faculty Senate
NAG - Network Advisory Group
Deans, Department and Unit Leaders
MAG - My UW-Madison (MUM) Advisory Group
Project Steering And Advisory Committees
Administrative Council
MTAG/CTIG/ Primary Tech Partners
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On-Campus Collaboration

• Dependency on IT for almost all we do
• 24 x 7 x 365 demand for services
• High cost of new infrastructure
• Accelerated rate of change
• Increased risk and security threats
• Lack of sustainable funding models
• Erosion of trust

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Leveraging Enterprise Application Development
and Support Components

• Application Development Tools
• Architecture Principles
• Campus Portal
• Common Interface/Connector Components
• Data Management Tools
• Identity Management Services
• Operational Data Store (PersonData)
• Security Services

Leveraging Component is Highly Recommended

• Backup Services
• Help Desk
• IT Leadership
• Knowledgebase
• Project Management
• Storage
• Training/Staff Development

Leveraging Component is Desirable
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Leading DoIT

• DoIT challenges
• Shared advocacy
• Service excellence
• The Broken Window Effect
• The importance of campus infrastructure
• Maintaining trust

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IT Service Transformation

• Support strategic alignment and partnered
  decision-making
• Develop sustainable funding models
• Acknowledge the strengths and weaknesses of
  various IT service delivery models
• Build IT leadership at all levels
• Encourage accountability and transparency
• Work with campus to establish priorities

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Conversation