Regulation Fair Disclosure

1
Regulation Fair Disclosure

• Confidential Information
• Information disseminated this week is privileged,
  Segue-confidential information and not for public
  disclosure
• Confidential information given to CAC members is
  provided under NDA
• Please be sure you have turned in your signed NDA

2
Introductions

• Andre Pino, Chief Marketing Officer

3

• WELCOME!

4
(No Transcript)
5
Introductions Customers

• eBay
• Darrin Alves
• ExxonMobil
• CJ Kao
• First Data
• Christopher Reamer
• Jewelry Television
• Chris Meystrik
• Chris Haidri

• America Online
• Harry Price
• Bank of America
• Burt Klein
• BBT
• Dan Young
• BMC
• Ed Fenska
• Dell Inc
• Eric Hoxworth

6
Introductions Customers

• Thomson Financial
• Joanne Doscas
• Amanda Gill
• webMethods
• Linda Thomas
• Wells Fargo
• Christopher Eastwood
• Yahoo!
• Cem Unsal

• Sage Software
• Jason Hensley
• Lawrence Ertley
• Staples
• Kathy Murray
• Summit Systems/Misys
• David Blaschak
• Sybase
• Rosemary Morrison
• Dan Skibba

7
Executive Commitment

• Segue Senior Management
• Joseph Krivickas, President CEO
• Ernst Ambichl, CTO, Linz
• Ian McLeod, Senior VP, Products
• André Pino, Chief Marketing Officer
• John Sullivan, Senior VP, Worldwide Sales
• Mike Sullivan, CFO
• Doug Zaccaro, Senior VP Treasurer

8
Segue Personnel

• Product Development
• Ernst Ambichl, CTO
• Ian McLeod, SVP
• Gregor Rechberger
• Mike Ruggiero
• Richard Sherrard
• Sales
• John Sullivan, SVP
• Scott Hines, AVP
• Eric Banta
• Chris Brown
• Frank Martin
• Jason Niatas
• Ian Oliner
• Rick Scaramozza

• Corporate Marketing
• André Pino, CMO
• Heidi Gilmore
• Suzanne Roy
• Product Marketing
• Klaus Fellner
• Claire Lima
• Gabriele Zijderveld
• Customer Satisfaction
• Wendy Holman, SVP
• Finance
• Mike Sullivan, CFO
• Doug Zaccaro, SVP

9
CAC Overview

• Mission of the CAC
• An open and formal platform for mutual benefit
• Communicate information and exchange ideas
• To accelerate, grow and enhance the Segue product
  portfolio
• To do each of these in a spirit of partnership

10
CAC Overview

• Significance of the CAC to Segue
• Segues business strategy encompasses
• Profitable revenue growth
• Market-driven product innovation
• Focus on selective partnerships and alliances
• Market-driven product innovation requires a real
  world understanding of our markets and customers

?
11
CAC Overview

• Objectives of the CAC
• Discuss industry trends with focus on the most
  critical issues impacting software quality
• Discuss Best Practices for software quality
  optimization
• Identify key product requirements
• Provide a customer point of contact for
  development projects / topics, as appropriate
• Involvement at agreed-upon checkpoints in the
  development process

12
CAC Overview

• Benefits CAC Members Receive
• Influence development of product functionality
• Have direct access to Segues senior management
• Advance knowledge of product development plans
• Obtain a preview of upcoming releases
• Share knowledge and experience with other CAC
  members

13
CAC Overview

• Commitment from CAC Members
• Must be willing to commit to a term of 12-18
  months
• Participate in all relevant review meetings
• Participate in conference calls, when necessary
• Review development deliverables and provide
  feedback
• Hold all materials and design documents in strict
  confidence

14
Agenda

• Thursday, November 3
• 830 am Breakfast Pre-Function Foyer
• 900 am Introductions, André Pino Joyce
• 935 am Welcome, Joseph Krivickas Joyce
• 950 am Business Overview, André Pino
  Joyce
• 1000 am Break Pre-Function Foyer
• 1015 am Trends in the ASQ Industry/ Joyce
  Group Discussion
  Carey Schwaber, Forrester
• 1115 am Eclipse Strategy, Ernst Ambichl
  Joyce
• 1145 am Lunch Living Room

15
Agenda

• Thursday, November 3 (cont)
• 100 pm Customer Presentation Joyce
  Eric Hoxworth, Dell
• 115 pm Product Roadmap, Ernst Ambichl
  Joyce
• 200 pm Break Pre-Function Foyer
• 215 pm SQO Platform Joyce
  SilkCentral Test Manager
• 415 pm Tech Support Update, Ian McLeod
  Joyce
• 430 pm Wrap-Up Joyce
• 600 pm Meet in Front Lobby/Dinner Cruise

16
Housekeeping Notes

• FYI Fast Facts
• Suzanne Roy is Segues events manager
• Parking vouchers
• In-room beverage service
• High speed Internet access in rooms
• Wireless access throughout the hotel
• Hotel smoking policy
• Restroom locations
• Marketing Survey return to Heidi Gilmore
• Signed non-disclosures
• Video taped interviews

17
Welcome and Corporate Overview

• Joseph Krivickas, Chief Executive Officer

18
Corporate Overview Agenda

• Overview
• Our Market The Automated Software Quality
  Market
• Our Approach to Market

19
Our Background

• Segues Silk product family is a recognized
  technology leader
• New management team executing a new corporate
  strategy, delivering strong operational and
  financial results
• Segue is an international company with more than
  200 employees approximately 40 are in Europe
• 1,000 active customers
• Key Partners BMC, Borland, Microsoft, Keynote
  and more

20
Our Results Year/Year Quarterly Revenue Growth
( in Millions)
Quarterly Revenue 2004 Q1 2005 Q3
Results since implementation of new corporate
strategy in January 2004
21
Our Results Increasing Profitability
( in Millions)
Net Income Before Taxes (and Preferred Dividend)
Seven profitable quarters since new management
team took over in January 2004
(9 Months Actual)
Results since implementation of new corporate
strategy in January 2004
22
Our Results Improving Maintenance Renewal Rates
Annual Maintenance Renewal Rate
Results since implementation of new corporate
strategy in January 2004
23
Our Market The Automated Software Quality Market
( in Millions)
Worldwide ASQ Tools Market
CAGR 9.8
Source IDC

• 80 of Performance Testing market still available
  (Gartner)
• 80 of software development dollars are spent
  correcting defects (NIST(1))
• 60B is the annual cost of software defects in
  the United States alone (NIST(1))
• Few ASQ vendors have enterprise-class
  technology

• U.S. Department of Commerce, National Institute
  of Standards and Technology, The Economic Impacts
  of Inadequate Infrastructure for Software
  Testing, May 2002.

24
Our Approach to Market Products
Transitioned from a Software Testing Tools
Vendor to a Software Quality Platform Provider
Pre-Deployment
Post-Deployment
SOFTWARE QA DISTRIBUTED TESTING
APPLICATION PERFORMANCE MANAGEMENT
SilkCentral Quality Optimization Platform
Test Management
Monitoring
Functional testing
Load Testing
25
Our Approach to Market Partners
Segue is collaborating not competing with
adjacent market vendors
Citrix
Oracle / Peoplesoft
SAP
Access / PalmSource
SilkCentral Quality Optimization Platform
Distributors/ Resellers
System Integrators
NSM Platforms
IDEs/Development Platforms
Shunra
Keynote
CA
BMC
HP
Borland
IBM/Eclipse
Concord
Veritas
Microsoft
Quest
26
Business Update

• Andre Pino, Chief Marketing Officer

27
Segue Software Is Committed To Its Customers

• Outstanding customer service
• Technological innovation
• Consistent profitability
• Value-add partnerships
• Excellent people

28
Segues Three Prong Strategy

• PROTECT our technology leadership position by
  continuing to develop a strong family of
  best-in-breed tools that are tightly integrated
• INNOVATE our family of tools into a platform from
  which specialized QA solutions can be easily
  developed by ourselves, our customers, or our
  partners
• EXPAND our presence in existing markets and enter
  new markets (e.g. packaged applications,
  application monitoring) through selective
  technology and business alliances

29
Our Company Focus Continues To Be
Software Quality Optimization
Measure
Manage
Test
Define
Improve
Deploy
Develop
Manage
Design
Software Quality Optimization
Software Application Lifecycle
A Lifecycle Approach to Software Quality
30
SQO Symposium May 24th

• Industry event discussing contemporary QA issues
• Two hour panel format
• Video cast from Waltham Woods Conference Center
• Moderator Eric Lundquist
• Panelists
• Judith Hurwitz, Industry luminary and consultant
• Cem Kaner , FIT Professor and QA author
• James Whitaker, Security Innovation
• Margo Visitacion Forrester Research
• Harry Price America Online
• Nadir Hussain - eBay
• Chris Reamer First Data Corp.
• Kathy Murray Staples

31
Business News

• 2004 revenue 33M
• 15 increase over 2003
• 92 maintenance renewal rate
• Q1 2005 revenue 8.4M
• 5 increase over 2004
• Profits doubled over 2004
• Q2 2005 revenue 8.9M
• 11 increase over 2004
• Profits doubled over 2004
• Q3 2005 revenue 9.1M
• 8 increase over 2004
• Increased profit guidance

32
Personnel News

• Jan Ian McLeod joins from IBM/Rational to lead
  Lexington RD
• Jan Rick Oswald joins from IBM/Rational to lead
  Western Region Sales
• Feb Ira Cohen joins from Rohner and Associates
  to lead Partners and Alliances
• Aug Michael Sullivan appointed CFO
• Aug Doug Zaccaro appointed SVP and Treasurer
• Oct John Sullivan appointed SVP Worldwide Sales

33
Partner/Alliance News

• Mar Segue enters Chinese market in exclusive
  partnership with Horizon Software
• Aug Distributors established in Latin America
  and Benelux Region
• Oct Segue joins Wily Integration Network
• Oct Segue and Shunra partner to provide
  comprehensive performance test
  environment

34
Product News

• Mar SQO Solution for SAP Applications
• Apr Segue first to add performance testing
  support for MacroMedia Flex
  applications
• Jun Release of SilkCentral Test Manager 8.0
• Sep SilkTest functional testing support for
  Linux and Unix
• Sep SilkPerformer receives integration
  certification by SAP

35
Services News

• Mar Segue University opens providing SQO
  education and certification
• May Segue establishes SQO Technical Center of
  Excellence

36
Trends in Software Quality

• Carey Schwaber, Forrester Research

37
Eclipse Strategy

• Ernst Ambichl, CTO

38
Eclipse Overview

• Managed by The Eclipse Foundation
• An open platform for development and intends to
  extend into testing and management areas
• Its focus is on architecture and infrastructure
  for integration of tools, not on features and
  functions
• Enjoys a strong EcoSystem with over 90 Members
• Very large open source community
• 70 projects hosted by Eclipse
• 50 Million downloads globally
• 780 available commercial plug-ins/extensions
• Strong focus on Enterprise
• Greater than 60 market share of Java Developers
• Source code is provided under a royalty free
  license

39
Vendor Eclipse Adoption Trends

• Actuate - leading the Business Intelligence
  Project
• BEA - porting WebLogic Workshop and leading
  Web Tools Project
• Borland - porting its tool suite leading
  Modeling Tools Project
• CA leading the System Management Project
• Compuware committed
• IBM - leading Java Developer Tools Project
  IBM/Rational committed
• Segue committed
• Serena leading the ALF Project
• Sybase leading the Data Tools Project

40
Enterprise Adoption Trends

• Both Forrester and Gartner expect Eclipse to have
  a significant impact on AD tool choice
• Forrester reports that over 50 of enterprises
  are using Eclipse in someway
• OpenSource tools are entering the enterprise at
  the grass roots level and adoption moves upward

41
Why is Eclipse So Popular Amongst Enterprises?

• Users no longer have to decide between
  best-of-breed and integrated suites They can
  have both
• Users can easily mix and match tools of their
  choice
• No vendor lock-in
• Disrupts conventional pricing and licensing
  models
• Tool integration is not dependent on vendor
  partnerships

42
Two Projects Have Direct Correlation to QA
Ecosystem
Vertical Industry Initiatives
Embedded Tools
Data Management
Modeling Tools
Lifecycle Management
System Management
Java Dev Tools
C/C Dev Tools
Business Intelligence Reporting
Test and Performance
Web Tools
Frameworks
Modeling Frameworks
Graphical Frameworks
Tools Platform
Project Model
Multi-language support
Rich Client Platform
Runtime(OSGi)
Generic Workbench
Update
43
Test Performance Tool Platform (TPTP)

• An open development platform supplying frameworks
  and services for test and performance tools that
  are used throughout the software lifecycle
• TPTP tools will form a testers workbench, not a
  quality management or test management platform
• Today, the project is very developer test
  oriented
• Goal is to reduce the cost and complexity of
  implementing effective automated testing

44
Who Is TPTP for?

• Primary audience
• Vendors building products or solutions in the
  test and performance domain
• Examples
• IBM/Rational Application Developer
• iCandle Pathwai Performance Analyzer
• Segue SilkPerformer CTE
• Secondary audience
• Organizations building homegrown solutions to
  address test and performance needs of their
  development teams

45
TPTP Participants

• Intel
• IBM
• Segue Software
• Scapa Technologies
• Compuware
• Computer Associates
• OC Systems
• SAP
• FOKUS

46
TPTP Project Structure

• TPTP Platform Project
• Covers the common infrastructure in the areas of
  user interface, EMF based data models, data
  collection and communications control, remote
  execution environments and extension points
• TPTP Monitoring Tools Project
• Collects, analyzes, aggregates and visualizes
  data that can be captured in the log and
  statistical models
• TPTP Testing Tools Project
• Provides specializations of the platform for
  testing and extensible tools for specific testing
  environments, initially 3 test environments
  Junit, manual and URL testing
• TPTP Tracing and Profiling Tools Project
• Extends the platform with specific data
  collection for Java and distributed applications
  that populate the common trace mode, also viewers
  and analysis services

47
Which Types of Testing will be Provided Through
TPTP?

• Included in TPTP
• Unit testing through JUnit
• Exemplary HTTP testing
• Exemplary Manual testing
• Built on top of the TPTP framework
• Special purpose testing tools
• Testing tools focused on unit- and
  component-level testing

48
What Will TPTP Not Provide?

• Test Management functionality for QA
  organizations
• No concept of a repository, data models are
  file-based
• Functional/GUI level testing
• No typical developer testing task
• Enterprise load testing
• Limited TPTP framework capabilities for
  heterogeneous and large scale environments

49
Impact of TPTP on the QA Process

• Increases developer testing
• Therefore its even more critical that development
  interfaces with the QA organization
• Developer testing assets needs to get
  incorporated into the QA process
• QA testing results needs to get feed backed to
  the developers

50
Application Lifecycle Framework Project (ALF)
Ecosystem
Vertical Industry Initiatives
Embedded Tools
Data Management
Modeling Tools
Lifecycle Management
System Management
Java Dev Tools
C/C Dev Tools
Business Intelligence Reporting
Test and Performance
Web Tools
Frameworks
Modeling Frameworks
Graphical Frameworks
Tools Platform
Project Model
Multi-language support
Rich Client Platform
Runtime(OSGi)
Generic Workbench
Update
51
What Development and QA are struggling to support
Deployment
Release Management
Performance Monitoring
Provisioning
TestManagement
Build Management
Issue Management
Business Visualization
Change Management
Requirements Management
Prototyping
Requirements Definition
Modeling
Portfolio Management
Resource Planning
Project Management
Point-to-point integration of n tools can mean up
to n(n-1)/2 combinations this does not scale!
52
A better approach
Deployment
Release Management
Performance Monitoring
Provisioning
TestManagement
Build Management
Issue Management
Change Management
Business Visualization
ALF
Requirements Management
Prototyping
Requirements Definition
Modeling
Portfolio Management
Resource Planning
Project Management
Integration of n tools with ALF requires n
integrations linear growth of connections
53
ALF Overview

• Aim is to implement an industry wide
  interoperability standard for Application
  Lifecycle Management
• Project in very early stages, with Serena leading
  the project
• Architecture and infrastructure that enables
  interoperability and commercial implementations
  for
• A unified architecture for modeling, automating
  and managing application lifecycle processes like
  change management, software quality, etc.
• Integration of information, workflows and
  collaboration
• Standards to be defined and developed through a
  collaboration between leading industry vendor and
  end-user enterprises

54
Who Is ALF for?

• Primary audience
• Vendors building products or solutions that
• Play a role in the application lifecycle
• Need to interoperate with other tools in the
  lifecycle
• Examples
• Telelogic Doors - Requirements
• Segue SilkCentral Quality Assurance
• Serena ChangeMan Change Management
• Secondary audience
• Enterprises building homegrown solutions that
  require tools to interoperate.

55
ALF and SOA

• ALF can be thought of as SOA for Development
• Events, Web services and Web Service
  Orchestration
• ALF is all about tool integration
• This means tool coordination and, if warranted,
  synchronization
• For coordination to occur, ALF must be aware of
  what is happening in the tools
• Tools tell ALF what is happening via Events
• ALF tells tools what to do via ALF Service Flows

56
ALF Interoperability Use Case

• Synchronize the creation of an requirement
  inside an RMS with a TMS

Event Req. Created
ALF Event Manager
ALF Service Flow
Doors RMS
Event Req. Created
SyncCreation() Call RMS GetReqDetails(out
R1) Map R1 -gt RALF -gt R2 Call TMS
InsertReq(in R2)
Action SyncCreation
Web Service RMSGetReqDetails
Segue SilkCentral Test Manager
Web Service TMSInsertReq
57
ALF Participants

• Vendor Participants (Committers)
• Serena software configuration management
• Segue testing quality assurance
• Secure Software application security
• BuildForge release management
• Compuware testing configuration management
• Non-vendor members
• UBS - United Bank of Switzerland
• Cognizant Systems Integrator

58
Segues Eclipse Strategy

• There are three areas inside Eclipse that we want
  to target
• Eclipse Developer Testing Support
• Eclipse Application Lifecycle Support
• Eclipse Technology Alignment

59
Integration of Segue Tools into Eclipse
SCTM, SCPM, SilkTest, SilkPerformer
QA
Development
Operations
Embedded into Eclipse using TPTP as the
framework
Integrated into ALF using a SOA based
architecture
Embedded into Eclipse using TPTP as the framework
60
Eclipse Developer Testing Support

• The following Eclipse plug-in modules will help
  to integrate development related testing
  activities into a managed QA process
• SilkPerformer plug-in for Component Testing
  Java test script development
• SilkCentral Test Manager plug-in for Manual
  Testing
• SilkCentral Test Manager plug-in for Unit Testing
  
• SilkCentral Test Manager plug-in for TPTP results
  integration

61
Eclipse Application Lifecycle Support

• Eclipse ALF compliant test management events and
  Web services
• Integrations built within ALF to requirements
  management, defect management, change management,
  build management,
• to provide lifecycle coverage of software quality

62
Eclipse Technology Alignment

• Eclipse Testing Support (SWT/JFace, RCP, Plug-in)
• Integration of Eclipse-based reporting (BIRT)
• Usage of Eclipse as the future platform/IDE for
  our testing tools (long term)

63
Customer Presentation

• Eric Hoxworth, Dell Inc.

64
Silk Product Roadmap Product Lifecycle

• Ernst Ambichl, CTO

65
Segues Corporate Strategy P.I.E.

• PROTECT our technology leadership position by
  continuing to develop a strong family of
  best-in-breed tools that are tightly integrated

• INNOVATE our family of tools into a platform from
  which specialized QM solutions can be easily
  developed by ourselves, our customers, or our
  partners

• INNOVATE our family of tools into a platform from
  which specialized QM solutions can be easily
  developed by ourselves, our customers, or our
  partners

• EXPAND our presence in existing markets and enter
  new markets through selective technology and
  business alliances

66
2 Years Product Roadmap Overview
67
Benefits of Segues Quality Optimization Platform
(QOP)

• Holistic view on quality data understood by all
  stakeholders
• Business line management, development, quality
  assurance and IT operations organizations
• Measurement of quality across all phases of the
  lifecycle
• Integration of Unit Testing, Functional Testing,
  Load Testing, and Application Monitoring
• Supports heterogeneous environments
• There is no single repository/platform for ALM
  (Application Lifecycle management)

68
QOP Provides a Single Dashboard for Quality
Management
69
QOP Provides a Holistic View for Quality-
Related Data
Software Application Lifecycle
70
QOP Provides a Holistic View for Quality-Related
Data
Test Coverage
Functional Integrity/Accuracy
Defect Rates
71
QOP Supports Heterogeneous Environments Through
Its Open Architecture
SilkCentral Quality Optimization Platform

• Requirements
• Management
• Caliber RM
• Requisite Pro,
• DOORS...

• 3rd Party
• Testing Tools
• JUnit
• NUnit,...

• Change
• Management
• Visual SourceSafe
• PVCS
• CVS
• Subversion...

• Defect Tracking
• ClearQuest,
• Bugzilla,
• ...

• NSM Platforms
• CA Unicenter
• BMC Patrol
• Tivoli
• HP Openview...

• Diagnostic Tools
• Borland OptimizeIt
• ServerTrace...

• Dev. IDEs/
• Platforms
• Visual Studio
• (Team Test)
• Eclipse (TPTP)

a
a
a
a
72
Segues Positioning in the Application Lifecycle
Requirements Mgmt.
Modelling
Application Development
Dev. Testing
Test Management
App. Security Testing
Quality Assurance
Load Testing
Functional Testing
Diagnostics
Diagnostics
End-user Monitoring
Operations
NSM
Pre-Deployment
Deployment Post-Deployment
73
SilkCentral QOP Architecture
SilkCentral Quality Optimization Platform
SilkCentral Performance Manager End-user
Monitoring
SilkCentral Test Manager SilkCentral Issue
Manager Test Management
AD
Quality Assurance
OP
Software Application Lifecycle
74
Two Year Product Priorities

• PROTECT
• Investing in architecture
• Updating technology support
• Investing in integrating with code-level
  diagnostic
• INNOVATE
• Continuing our tools-to-platform strategy
• Embrace Eclipse as part of our platform strategy
• Create a market-leading SOA testing solution
• EXPAND
• Grow test management through focusing on
  market-driven enhancements and integrations to
  ALM tools
• Grow performance management through strong
  integration with performance testing providing QA
  a window to post-deployment

75
Two Year Product Roadmap Overview
76
Product Roadmap Q3/05-Q2/06
QOP 2.0 Lifecycle Integration, Eclipse ALF
compliant)
SC-TM 8.1 Market-Driven Update (SC-IM Int., Open
APIs, Enh. Reporting, DOORS)
SC-PM 2.9 Green Screen
ST Enh. Core Tech. Support (.NET, J2EE, TrueLog)
ST 8.0 Core Tech. Ease of Use (Firefox, IE7,
Eclipse SWT,Custom VO)
ST 7.6 Linux/UNIX
SP 8.0 Eclipse CTE Plug-in, Diagnostics, FAT
client
SP 7.3 Green Screen, SC-TM 8.1 compatibility
SP 7.2 SAP Certification, Source Control
Integration
Q3/05
Q4/05
Q1/06
Q2/06
SilkPerformer
SilkTest
SC Performance Manager
SC Test Manager
QOP SC TM SCPM
77
Eclipse Roadmap Q3/05-Q2/06

• Functional Testing of Eclipse based Applications
  (SWT support)
• SilkTest 8.0
• SilkPerformer CTE Plug-in for Eclipse
• SilkPerformer 8.0
• QOP 2.0 - Eclipse ALF compliant version
• ALF compliant test management events Web
  services
• Sample integrations (service flows) with Serena
  products

78
SQO Platform SilkCentral Test Manager
79
Agenda

• SQO Platform / SilkCentral Test Manager (SCTM)
• Ian M.
• Quality Management With SCTM
• Claire L.
• SCTM / SCIM Demo
• Richard S.
• SCTM / SCIM Growth Strategy
• Ian M.
• SCTM / SCIM Round-Table Discussion
• All

CUSTOMER ADVISORY COUNCIL ? NOVEMBER 2005
80
SQO Platform / SilkCentral Test ManagerBy Ian
McLeod
CUSTOMER ADVISORY COUNCIL ? NOVEMBER 2005
81
Software Quality Optimization (SQO)
Manage
Measure
Test
Define
Improve
Deploy
Develop
Manage
Design
Software Quality Optimization
Software Application Lifecycle
A Lifecycle Approach to Software Quality
82
SilkCentral The SQO Platform
Application Development Platforms
Network, System and ApplicationManagement
Platforms
SilkCentral Test APM Engines
Test Management SilkCentral Test
ManagerSilKCentral Issue Manager
Performance Management SilkCentral Performance Mgr
Functional Testing SilkTest
Performance Testing SilkPerformer
Active Monitoring SC-Active Monitor
Real User Monitoring SC-Passive Monitor
Multilingual Testing SilkTest-International
Component Testing SilkPerformer CTE
Software Application Lifecycle
83
SilkCentral Test Manager 8.0

• Completely re-architected
• Based on SilkCentral Common Architecture (SCA)
• Realization of a true QA platform to support the
  lifecycle
• Major enhancements
• Requirements
• Test Planning
• Test Execution
• Issue Management
• Reporting and Graphing

CUSTOMER ADVISORY COUNCIL ? NOVEMBER 2005
84
CAC 2004 SCTM In Review
SCTM 2005 Roadmap
CUSTOMER ADVISORY COUNCIL ? NOVEMBER 2005
85
SCTM Scores In Product Review by

• July 25, 2005

• Companies looking for a comprehensive
  application testing management solution for
  Windows environments should check out Segue
  Software Inc.'s SilkCentral Test Manager update.
• In eWEEK Labs' tests of SilkCentral Test Manager
  8.0, which was released last month, we found the
  Web-based life-cycle management software offers
  impressive collaboration and usability features.

CUSTOMER ADVISORY COUNCIL ? NOVEMBER 2005
86
Quality Management With SCTMby Claire Lima
CUSTOMER ADVISORY COUNCIL ? NOVEMBER 2005
87
The Quality Management Activities

• Testing starts with requirements.
• Requirements management is the process of
  gathering, organizing and tracking requirements
  documents throughout the project
• Focus testing efforts
• Allows testing teams to prioritize testing based
  on requirements/business priority/risk

• Test plans contain test designs, test
• Steps, and other test attributes
• Who must test what and how
• Set up the environment
• Define test steps procedures
• Develop test design
• Define test data
• Design test architecture
• Link test plans to requirements

• Scheduling execution of manual
• and automated tests
• Unit tests, Functional Regression tests, and
  Load Performance tests
• Provides increased test coverage
• Eliminates human error and provides consistency
  in testing, independent of who runs the tests
• Tracks historical data on all test executions

• Defect tracking and management
• Process of reporting, tracking and analyzing
  issues throughout the software application
  lifecycle
• Define workflow for audit trail
• Automatically records and coordinates the
  resolution of defects

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The Quality Management Process Silos
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SilkCentral Test Manager Ties It All Together!
90
Summary

• SilkCentral Test Manager
• Optimizes application quality throughout the
  lifecycle
• Provides clear visibility into the entire testing
  cycle
• Accelerates time-to-market
• Increases collaboration across teams
• Ensures end-to-end traceability
• Complies with Iterative/Agile development
  processes
• Permits faster and effective decisions about
  quality, resources allocation and release
  schedules

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SCTM / SCIM Demoby Richard Sherrard
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92
SCTM / SCIM Growth Strategyby Ian McLeod
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SilkCentral - Test Manager Issue
ManagerTwo-Year Roadmap Details
CUSTOMER ADVISORY COUNCIL ? NOVEMBER 2005
94
Q4 2005 - SCTM 8.1

• General Availability
• December 20, 2005
• New Features
• DOORS integration
• CVS Integration
• Open APIs
• Defect / Issue Management
• Bugzilla
• Requirements Management
• Source Control
• MKS Source Integrity
• Subversion

CUSTOMER ADVISORY COUNCIL ? NOVEMBER 2005
95
Q4 2005 - SCTM 8.1 (cont)

• 3rd Party Test Type Integrations
• Java framework
• Reporting

96
Q4 2005 - SCIM 4.0

• General Availability
• December 20, 2005
• New Features
• Administrative Function
• Project Context
• Query by example enhancements
• Distinguishing Required field
• Email notification

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Round-Table Discussionby All
CUSTOMER ADVISORY COUNCIL ? NOVEMBER 2005
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Round-Table Discussion

• 3rd Party Integrations
• Compliance Testing
• Whats the minimum level required to attain
  compliance?
• Sarbanex-Oxley, 21 CFR, ISO 9000, Certification
  (audit)
• Quality Dashboard
• Measuring the test effort
• Integration with Lifecycle Platforms
• Eclipse, MS Team System
• Modular Components
• Pricing Licensing
• Personalization

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Ian McLeod, Sr. Vice President , Products
Segue Technical Support Center of Excellence
100
Moving From Support to Excellence
Technical Support gtgtgtgtgtgt Center of
Excellence Past Present Future
Service Delivery
Customer Focus
SQO Success
Customer Satisfaction
Thought Leadership
Tele-support
101
Belfast Team

• Segue, Northern Ireland formed January 1999
• 31 Employees
• Delivering World-Class technical support for gt6
  years
• 3 Specialist Teams
• Performance Management
• Test Management
• Contact Support Team
• Maintenance renewal rates up 24 in last 3 years

102
People Product Specialists

• Deliver Specialist Technical Services (Sales,
  Support, Consulting, Training, Internal)
• Product Certification mandatory for all technical
  staff
• Sharing specialist expertise across business
  functions gets the right expert to the right
  place and promotes personal career growth

103
Processes Knowledge Management

• Introduce information procedures that gather,
  interpret and distribute knowledge from beginning
  to end of every customer relationship
• Expert teams to assimilate build reusable
  knowledge
• Customer/Partner working group to proactively
  identify, audit report SQO Successes

104
Technology Best Practices

• Case studies
• Whitepapers
• Knowledge base
• Develop SQO technology speakers/writers

105
Moving From Support to Excellence
Technical Support gtgtgtgtgtgt Center of
Excellence Past Present Future
Service Delivery
Customer Focus
SQO Success
Customer Satisfaction
Thought Leadership
Tele-support
106
Wrap-Up Day One