An Extreme Makeover 2004 Emergency Care Transition

1
An Extreme Makeover2004 Emergency Care
Transition

• The Good, the Bad, and the Ugly

2
The Good

• Records Transitioned
• New Instructor Manual Package
• Instructor Manual and Instructor CD
• Instructor Portal

3
The Good (Contd)

• New Product Development
• Laminated Pediatric Cards (March)
• CPR/AED
• First Aid
• Laminated Cards (May)
• Adult CPR/AED
• First Aid
• CPR for the Professional Rescuer (2005)
• Advanced First Aid ((August, 2006)
• First Responder (August, 2006)
• Fire
• Police
• Rural
• Citizen Corps

4
The Good (Contd)

• Positive Feedback from Chapters
• Rollouts Completed
• Safety Health Council of North Carolina
• Wisconsin Council of Safety
• Chesapeake Region Safety Council
• Greater Omaha Chapter, NSC
• Iowa-Illinois Safety Council
• South Louisiana Chapter, NSC
• Safety Council of the Ozarks
• Utah Safety Council
• Minnesota Safety Council
• Alabama Chapter, NSC
• South Florida Chapter, NSC
• Rollouts Scheduled
• Chicago Chapter
• Southern California Chapter
• Kentucky Office, NSC
• Texas Chapter, NSC

5
The Bad

• Confusion
• What does a Chapter need to prepare to submit the
  paperwork for a new or transitioning instructor?
• What are the conditions of the one-year extension
  of the credentials?
• Who is entitled to receive a free kit?
• What boxes should the instructor check off on the
  Agreement?
• Who signs the new instructor credentials?
• Delays in processing
• When will transitioning instructors receive their
  new credentials?
• Why has the transition taken so long?

6
The Ugly

• A small boo-boo!
• Agreements without orders/orders without
  Agreements
• Lack of Private Training Center Agreements

7
The Ugly (Contd)

• NSC Administrative steps
• Review document to determine Public vs. Private
  (or both)
• Verify product requested / ordered matches
  agreement
• Verify old credentials (current, paid, how set
  up)
• Check original Bill-to
• Contact Chapter to resolve questions
• Verify training center status (current, how set
  up)
• Enter new mailing address using a newly created
  system code
• Document Pre-McGraw Hill credentials
• Why? Need to maintain historical information due
  to changes in the credential coding (old code
  what an instructor could teach. New codewhat
  an instructor has the materials to teach.)

8
The Ugly (Contd)

• NSC Administrative steps (contd)
• Enter new EC04 credentials
• Add qualifications mark to show if Instructor or
  Trainer
• Add restrict codes so that instructors can order
  teaching materials, if appropriate.
• Cancel old subscription
• Create new subscription
• Submit to manager for review / approval
• Print instructor cards match to agreements
• Copy agreement to mail with instructor card to
  the Chapter

9
Why?

• QUALITY CONTROL
• 2006 Guideline changes
• Meet the needs of the chapters, instructors
  training centers
• Territory protection

10
The Result

• Good quality records
• Accurate record of who is teaching which programs
• New Instructor Credentials
• Minimize the potential of lost revenue