Harnessing information to deliver enhanced performance management

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• Harnessing information to deliver enhanced
  performance management
• Eddie Short - Capgemini

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Agenda

• Challenges for Performance Management
• Capgemini Intelligent Enterprise Approach
• How to get started CPM Index, IE Index, ASE
• Demo Capgemini Public Sector Intelligent
  Enterprise solution based on PerformancePoint 2007

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The environment for effectively managing
performance is complex and getting exponentially
more so
Most organisations the ability to consistently
provide key information, at the right time and in
context to deliver the right response
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You need to align missions and outcomes,
increasingly in a real time world, where
decisions are made NOW!
How can you do this?
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Winning organisations are those who are able to
successfully harness Information and Intelligence
Organizations such as Amazon, Harrahs, Capital
One, have dominated their fields by deploying
industrial-strength analytics across a wide
variety of activities. In essence, they are
transforming their organizations into armies of
killer apps and crunching their way to victory.
- Thomas Davenport. Harvard Business Review
Web 2.0 SOA the current Information revolution
Competing on Information and Intelligence is
a key driver of performance for the 21st Century
Business
Rather than closely guarding our information
databases, we gave the same information to
customers and suppliers bringing them inside the
business. This became key to what I call a
virtually integrated organisation linked not by
physical assets, but by information - Michael
Dell Founder and CEO Dell Computer Corp
But there is a huge amount of data and
information to manage
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Leaders use intelligence to drive much more
foresight to continually transform their
business.
Most have invested in some technology, but it is
not enough!
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For effective Performance Management, Information
can no longer be an adjunct to business process
Traditional Approach
Capgemini - Intelligent Enterprise
Application Process Centric Data and
Information are often an after-thought
Information-centric view, across people, process,
technology with SOA, to support better decision
making.
Leaders are Intelligent Enterprises - Most
others are far behind.
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You will need a holistic Intelligent Enterprise
model to deliver a step-change in Performance
Management
At every step, leaders are identified and
engaged. There is a clear governance structure
in which stakeholders are identified and engaged.
Organisational objectives are clear and
performance measures are in place that Link goals
to targets from corporate to Individual goals.
People have suitable skills and feel comfortable
for self, team and organisational performance
Information to support the understanding of
performance is readily available and used to add
value in decision making
Consistent, simple and competent systems and
processes
Bringing all of the elements together will be a
significant challenge
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The route to the Intelligent Enterprise is
challenging, but the results are very rewarding
You need to get focus to start the journey.
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Capgemini has developed both the CPM
Intelligent Enterprise Indices to help you
develop that focus.
CPM Index Are you effectively managing your
business performance
IE Index How are using the Information in your
business to ensure that it runs effectively.
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The CPM Index process puts reporting in context
promotes how managers interact and respond

• Reports/scorecards
• Browsing
• Conversations
• Review/Lessons Learnt

Result
Situation

• Benefits Identification
• Action tracking
• Knowledge capture
• Collaboration
• Implementation plan
• Solution Design

Value is driven by acting on information

• Insight
• Benchmarking
• Trend (local/national)
• Prioritise issues
• Diagnostic reports

Options
Action

• Meetings that are action orientated
• based on prioritised issues
• Accountabilities
• Rational, emotional, political

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We can then bring all of the elements and
stakeholders together in our Accelerated Solution
Environment
Stakeholder Management (internal and external)
Accountabilities
Engagement
Dependency/deliverable maps
Information gaps
Communication methods
Reporting strategy
You can start the journey to high performance
People Ready in a day!
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We think Microsoft PerformancePoint provides the
platform for you to move forward.

• Our PPS Solutions include
• Police - MOPI and Performance Management
• Local Regional Government Digital City and
  Chief Executive Dashboard
• Financial Services Credit Risk / Insurance
• Financial Transformation Microsoft CFO Forecast

Demonstration
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Key Takeaways and Call to Action

• The performance management arena is becoming
  increasingly complex and the decision making
  timescales are now seconds and minutes
  recognise this before your competitors do.
• There is a changing need to use intelligence to
  define and drive the future not analyse the past
  this has gone.
• Successful organisations will be those committed
  to harnessing the power of information and
  intelligence.
• Information has to be at the centre of the
  organisation, surrounded by the people, processes
  and technology that can truly leverage it.
• Take the CPM Index www.cpmindex.com
• Or Visit http//www.capgemini.com/services/technol
  ogy/business_intelligence
• Or give me a call. Eddie Short Vice President
  Global Head Business Information Management
  eddie.short_at_capgemini.com 44 870 238 8514

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