Elluminate Live Synchronous WebConferencing Software

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Elluminate Live!Synchronous Web-Conferencing
Software

• Quick Reference
• Guide With Troubleshooting Tips

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Tips for Elluminate Sessions

• Before you log into the session, make sure you
  have your headset plugged in.
• Reboot your machine it has been running for a
  long time or you were using several programs
• Close unnecessary programs to release your
  computers memory
• After you log in, run the audio setup wizard to
  make sure that your audio and your microphone is
  working properly.
• Verify your connection speed
• Miguels number 404 - 413-1188
  (nurmcm_at_langate.gsu.edu)
• Elluminate Live phone [phone] options 4, 2

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Logging Into Elluminate Live
Login page
Login at www.elluminate.com/member.jsp
Enter username password
NOTE Username passwords are emailed to your
GSU email a few days before the start of your
first virtual session. Call 404-413-1188 if you
have not received your account two days before
your first online session.
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Choosing Your Session to Join
The current days sessions are displayed
Click join to get into your session up ½ hour
before lecture start time
JOIN
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Run Audio Microphone Setup

• Audio Set Up Utility
• Tools Menu ? Audio ? Audio Setup Wizard
• Optimal Microphone Setting
• Permission for Using Microphone

Set your audio up before each session begins.
The Logitech USB 250 or 350 headsets are
recommend and supported. Call local electronics
store to check availability of headset.
Press the microphone button once to speak.
Press the button again to turn off your
microphone.
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Connection Speed

• Set your Connection Speed from the TOOLS MENUgtgt
  Select Preferences

Select Session Connection
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The Participant Interface
Polling
Whiteboard Tools
Raise Hand
Send Message
Talk
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The Participants Window

• Raise/Lower Hand
• Emoticons
• Step Away

Press once to raise hand. Press again to lower
hand.
Ways to express your feelings to the moderator.
The yellow halo around icons show who is doing
what. Orange and Red rectangles next to icons
show load time delay.
Press once to step away. Press again to
return.
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Understanding Color Indicators for Audio
CHIPMUNK EFFECT You may also experience increased
speed in audio where the moderator sounds like a
chipmunk. Mics should be turned off to allow
system to adjust to normalcy.
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Direct Messaging Window

• Permission for Using Direct Messaging
• Send a Text Message
• Public
• Private

Type here Send message here
The moderator can view all public and private
messages.
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Polling

• Types
• Yes/No
• Multiple Choice
• Slowdown/Speedup Class Pace
• Responses will appear in the Participants window
  if the moderator has selected to show them

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Whiteboard Tools

• Permission for using Whiteboard
• Tools

Be careful with the Eraser tool. You can only
erase whole objects not part of objects. There
is also a risk of deleting the whole screen.
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Accessing Previously Recorded Sessions

• Login at www.elluminate.com/member.jsp

1. Click Utilities tab
2. Press playback
4. Press view recorded list button
3. Search for up to 30 days at a time
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Previously Recorded Sessions

• Recorded Sessions are recorded from the moment
  the first participant enters the virtual
  classroom not when the lecture begins.
• It is possible to have up to ½ hour of non
  lecture time at the beginning of the recorded
  session.
• If this is the case, move the slider at the
  bottom of the window to approximately ½ hour.
  See next slide as example.

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Finding Where Your Recorded Sessions Start
Participants are entering the virtual session,
testing audio and talking to each other
Session has been recording for over 22 minutes
but lecture has not begun.
No presentation has been loaded onto the
Whiteboard yet
Controls
4. Move slider until you find the start of the
session.
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Trouble Shooting Audio
Headset not available in audio setup wizard
replug headset in USB port gtgt Return to audio
setup gtgt Choose Logitech headset. ELSE
Reboot computer and plug in headset before
running Elluminate Live

• No Microphone input in your headset while in a
  Session
• Go to tools Menu gtgt Audio gtgt
• Select input device gtgt
• Choose Logitech Microphone

• No sound in your headset
• Go to Tools Menu gtgt Audio gtgt
• Select Output device gtgt
• Choose Logitech Speakers.

• Email Miguel nurmcm_at_langate.gsu.edu or phone
  (404) 413 -1188
• Elluminate Live 866-388-8674 ext 4, 2

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Dropped Connections
Trouble Shooting

• Reboot your computer
• Do not use a wireless connection to participate
  in Elluminate
• Verify internet connection equipment is working
  properly (DSL, Cable, dial up)
• Try to rejoin session
• If problems persist then call Elluminate to
  determine problem [phone] opt 4, 2

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Additional Resource Material