Remedy Developers: Geoff Endresen

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AR System 6.0, Whats new in only 60 minutes

• Remedy DevelopersGeoff Endresen
• February 2004Denali Advanced Integration

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Outline upon Joel Senders list 12/16/2004

• SNMP integration is built-in like BMC Patrol
  who would have guessed. See the MIB file that is
  provided
• Unicode is supported - just select it during
  install dont choose if you are upgrading, it
  does not convert existing data to unicode.
• We loaded two ARS servers on one PC with one
  Oracle instance (different ORA tables) this
  does work well
• Mid-Tier installed worked on the first try.
  Really Recommended uninstall Mid-tier 5.x, and
  ServletExec 4.1.x before installing Mid-tier 6.0
  along with ServletExec 4.2.
• Licensing is different. You send Remedy support
  your 'Remedy.lic' file and they'll send you the
  same licenses in the new format. there is a
  link on the support site, dont try editing the
  files yourself ? Whats New - Licensing Key
  Management 6.0 - PDF Document Licensing Web
• The license tool is now included in the Admin
  tool, no longer a separate program. Yes !
• There's a new license type "Read Restricted".
  It's the same as the old "Read" except that you
  can't change ANY DATA, regardless of the
  "Submitter Locked" setting. You can still
  submit
• You can only log on a Userid from ONE IP address.
  Except Admins running the Admin tool or "Read
  Restricted" users. there is one exception here
  if you left yourself logged in, you can take back
  the fixed license (only 1 time in 15 minutes per
  server)
• You can only change a Fixed License entry in User
  3 times in a WEEK. The 4th change locks the
  userid for 3 DAYS. fixed to a user

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Continued

• Server groups can be configured for 'fail-over'.
  If a server fails, it's dedicated function can be
  automatically picked-up by another server. a
  new form for Server Group configuration.
• AR Server groups allow different functions to
  reside on different servers (sharing a DB
  instance). Server groups CAN have separate
  machines for Assignment, DSO, Email, Escalations,
  Flashboards and FTS. cannot split fast, list,
  private threads to separate servers.
• Licenses are shared across the server group.
  Yes, each server does need a separate license,
  but user licenses are shared.
• AR workflow can be 'bundled' in 'Deployable
  Applications' This is different from Mid-Tier
  deployment. A form can only reside in one
  Deployable Application. entry points allow
  applications to use forms from other
  applications.
• Deployable Applications can be imported /
  exported WITH DATA. You specify the import tool
  options when you add the data to the Deployable
  Application. this is quite cool, especially
  when you would like to take a backup of the
  application with data to restore to another
  server.
• Data Archiving has been automated. Open a form in
  the Admin tool and specify how you want it
  archived (move or copy, based upon a
  qualification). The Archive form is automatically
  generated, with additional fields for the
  'Original Entry ID' - be careful to use the Copy
  and Delete choice, otherwise other copies of the
  same ticket may be created.
• You can export a Deployable Application and LOCK
  it in 'Read-Only' or "Hidden" mode. Kung Foo
  master says, Grasshopper, locked workflow can
  never, ever be unlocked. Keep an unlocked copy.

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Continued

• There are lots of performance logging options for
  AR System forms.
• Security Computed groups can be CALCULATED form
  existing groups. For example, a calculated group
  could include "Support Managers", "Development
  Managers" but NOT 'Education Managers". The group
  numbers are NEGATIVE will show example
• Dynamic groups are numbered from 60000 to 60999
  and extend 'row level' access 'a thousand times
  just create a field id same as the group id
• Deployable Applications don't have security
  groups, they have "ROLES", which are mapped to
  local Groups. an application Role can be mapped
  on each local server to which it is deployed.
  converting local apps to deployable apps will
  remove permissions from forms and workflow.
• Any form can be designated as a 'Home Page'.
  Click the Home Page button and it opens that
  form. When you logon to AR User, the Home Page
  opens. Home Pages can have a new field type
  "Application List". It will list the Application
  'Entry Points" to which the user has access.
  Works very well
• Entry points can be defined for applications,
  with security access control.
• Fields in forms can be 'automatically' laid out.
  You turn this on off as needed. really only
  recommended for new forms
• View fields are 'filled' in the admin tool to
  confirm they are correct. Once filled, they are
  not active. when view fields have a default
  value
• Char fields can be 'masked' with asterisks when
  typed in. The data remains in clear text for
  workflow. data is not encrypted, but there are
  other new commands ENCRYPT and DECRYPT that do
  this.

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Continued

• Char fields can be non-editable' so only menu
  choices can be entered. You can not type in the
  field. Automates the MENU function. finally
  the ability to keep people from typing in menu
  fields. Also you can have the menu button
  disappear by assigning NULL as the menu.
• There's a GUID field that always generates a
  unique ID across servers. this was only
  available as a RUN PROCESS in v5.1.x
• The new Windows Global Field remains the same
  when changing entries. value same across
  search, modify, new views of the same form.
• Active links can execute on "Events" to
  synchronize multiple open windows. You can define
  'events just imagine that you can have a way to
  tell a form refresh the table when I add a
  record.
• Server-side tables allow filters to perform table
  operations. Reduces network overhead. its
  really server side calculations on tables.
• In filters and active links, the IF ELSE
  actions can point to different Servers and Forms,
  based on workflow. If you have one form for
  customers and another for employees, you can set
  the FORM name in a field and the FORM
  specification would have the field name. Also
  IF and ELSE tabs show of actions. Filter cannot
  have push fields to other servers
• There are new keywords for multiple open windows,
  i.e. CURRENTWINID ok, no use for this yet

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Continued

• Remedy will work with developers to license their
  Deployable Applications. really for Remedy
  Partners
• Flashboards is included. you can have 5 FB's with
  the ARS license. More that that requires an FB
  license - do you think we can buy more licenses
  if we need more than 5 ?
• Mid-tier 6.0 supports BEA Weblogic 8.1 and Apache
  1.3.28 and 2.0.43 Mozilla (Sun 1.2.1, HP.
  Widows IBM 1.4) see compatibility matrix as
  usual
• Mid-tier no longer requires a license, it's
  included with AR System. this is very good
• Mid-tier tracks the last time an app was
  deployed, so it won't re-deploy when not needed.
  dont really need to re-deploy applications,
  just update cache does the trick.
• Mid-tier an automatically 'deploy' an app when a
  user requests it. I dont really recommend this
  in production
• Custom Style Sheets (CSS) is supported. this is
  now quite easy when used with Dynamic Web Views,
  yes you really dont need a separate web view
  now.

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0. Master Index with hyperlinks
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6. Licensing in the Admin Tool
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10. Server Group Operation Ranking
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13a. New Deployable Application
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13b. Removes Forms Permissions

• Removes permissions / uses Roles

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13c. Deployable Application with Data
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14. Import Application with data
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18a. Computed Groups, calculated

• UK Managers or US Managers OR

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18b. See Computed Group in User entry
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19a. Dynamic Groups

• Group IDs same as Field ID used in the forms

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19b. Dynamic Groups

• Works like Assignee Groups with both Group names
  or User Names in the field.

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19c. Dynamic Groups

• Users and Groups

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21a. Remedy Home Page
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21b. Setting Server Home Page
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21c. See New Home Page
Application List Field
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22a. Entry Points for a Form
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22b. Entry Point Labels
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22c. See new Entry Point on Office Home Page
New Entry Points
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29a. Send event on submit
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29b. Receive event refresh table
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Data Not Deleted when importing forms

• When importing forms in place data is not
  deleted.
• It uses ALTER TABLE commands to ADD or DROP
  columns
• It does create a new table and copy all records
  to it like migrator used to do.

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Application Specific CSS file
application_ie.css
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Dynamic Web Views

• Only need windows view with setting.

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Change Field Label seeing red

• Demo

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5) Summary

• Thanks for listening
• Contact Information
• - gendresen_at_denaliai.com Geoff Endresen