Working Group Meeting 2

1
Working Group Meeting 2

• 27th February 2008
• 1000-1200
• ISS Meeting Room 1, Level 8 Computing Block
• Chaired by Colin Addy, Head of User Services, ISS

2
Information Systems Services

• Agenda
• Project Update 15 mins
• Outcomes from last meeting
• Feedback from IT Managers Meeting
• Overview of Workpackages
• Group Discussion 30 mins
• WP 1 Updates to the PC Management Tools Website
• Group Discussion 60 mins
• WP 3 Updates to Basic Application Delivery
  Service

3
Project Update

• Colin Addy, Head of User Services
• ISS

4

• Outcomes From Last Meeting
• 21 Nov 1st Working Group Meeting
• 26 Nov Collated feedback circulated to Working
  Group attendees for review and comment
• 28 Nov Proposed way forward (Workpackages)
  agreed by Project Board
• 10 Dec Document proposing Workpackages for the
  IT Managers Meeting circulated to Working
  Group for comment
• 17 Jan Feedback incorporated and final paper
  submitted to IT Managers Meeting
• Mid Jan-now Project planning and preliminary work
  for Workpackages 1-3

5

• Feedback From IT Managers Meeting
• Supportive of the project
• Agree working group should continue to meet after
  project closes
• Will take over ownership of the group when the
  project closes

6

• Workpackage 1 Updates to PC Management Tools
  Website
• ISS team Simon Osbaldiston and Neil Jowsey, PC
  Support
• Work required
• Review current website
• ISS to produce outline framework for updated site
• Quality assurance from working group
• Launch
• When
• Work will begin in Q1 of 2008 (Jan March)

7

• Workpackage 2 Review of Alternative Management
  Tools Services
• Licence Brokering Tools and Software Licence
  Management
• Identified as separate high priority projects by
  Project Board
• Phil Worsley and Chris Smith to raise at a future
  IT Managers Meeting
• Event Log Analysis Review of Hyena
• ISS upgrading SMS
• Currently evaluating System Center Configuration
  Manager 2007 (SCCM)
• Will re-assess review of Event Log Analysis and
  Hyena after SCCM evaluation
• Rogue System Detection
• Has been dropped by McAfee but may be re-released
  later in the year
• To be reviewed post ePO upgrade to v4.0 project
  kicked off on 18th February

8
To

• Workpackage 3 Updates to Basic Application
  Delivery Service
• ISS team Gwil Selwood and Dan ONeill, Desktop
  Development
• Work Required
• Working Group to make suggestions on
  issues/changes they would like made to current
  processes (for discussion today)
• ISS team to review these suggestions and propose
  workable solutions to the working group
• Agreed processes implemented
• Quality testing and assurance provided by
  volunteers from the working group
• When
• Begin Q1 of 2008

9

• Workpackages 4- 6
• ISS Team Dave Barker, Desktop Development
• Work Required
• Workpackage 4 - Updates to the Windows Systems
  Update Services (wSUS)
• Workpackage 5 Updates to PC Reporting Service
• Workpackage 6 Updates to Remote Control Service
• When
• To be confirmed once further analysis of System
  Center Configuration Manager 2007 has been
  completed.
• Work commenced mid-February

10

• Summary of Timescales for Workpackages
• Beginning in Q1 of 2008 (Jan Mar)
• WP1 Updates to PC Management Tools Website
• WP2 Review Alternative PC Management Tools
  Services
• WP3 Updates to Basic Application Delivery Service
• Awaiting analysis of System Center Configuration
  Management 2007 part of Vista Project
• WP4 Updates to the wSUS Service
• WP5 Updates to PC Reporting Service
• WP6 Updates to Remote Control Service

11

• Questions?

12
WorkPackage 1 Updates to the PC Management
Tools Website

• Tamsin Wilson, Project Manager, ISS
• Simon Osbaldiston, PC Support Development, ISS

13

• Issues with current site
• Difficult to find the website http//mandesk.leed
  s.ac.uk - cannot navigate to it from main ISS
  site
• Not all Desktop Support Service offerings are
  outlined
• Some information is out of date
• No clear contact points for service management
  and information

14

• All Services Offered by ISS Desktop Support
• No information on the web for services
  highlighted in Red
• Desktop Support (ISS Contract) - Standard staff
  image
• Software repackaging deployment - Asset Tagging
• PC reporting - Configuration Mgmt Database
• Antivirus services - PC Procurement (Bulk
  volume)
• Remote Control - Accessibility
• wSUS - Desktop Support Projects
• Annual Cluster Updates

15

• Outline Framework of PC Support Website
• Service provision grouped under 8 categories
• Each service is sub-divided into two sections
• For All staff
• For IT staff
• New url www.leeds.ac.uk/iss/pcsupport

16

• Comments

17

• Next Steps
• ISS to update site based on information received
  today
• Quality assurance volunteers required to review
  new site
• Non-technical staff
• Local IT Administrators
• Launch

18
Workpackage 3 Updates to Basic Application
Delivery Service (BADS)

• Tamsin Wilson, Project Manager, ISS
• Dave Barker, Desktop Development, ISS
• Gwil Selwood, Desktop Development, ISS

19

• Summary of Basic Application Delivery Service
  (BADS)
• ISS provide a mechanism for deploying repackaged
  software applications using Active Directory
  groups
• Core funded (see Activity Definition)
• PC can be specifically targeted
• Software is delivered and installed
• ISS library has over 130 commonly used
  applications
• Includes site licenced and non-site licenced
  software
• Audit trail for installed software
• Can allow admin installs unattended

20

• Identified Benefits of the Service from the Last
  Meeting
• Extremely valuable for many packages
• Reduces time spent installing software
• Reduces overhead when standard software is
  upgraded
• Could be used to deploy Office 2007 compatibility
  package
• Automatic re-installation of software after PC
  re-imaging
• Ability to rollout package to multiple PCs
  simultaneously

21

• Discussion
• 3 main discussion topics based around issues
  raised at last meeting
• Communication
• Operational Issues
• Application Availability for the service

22

• Communication
• Information currently available at
  http//mandesk.leeds.ac.uk
• Activity Definition (Aims, Operational Framework,
  Exclusions, Contacts)
• Registration to use the service via Helpdesk
• List of applications available for deployment to
  the staff desktop
• Details of how to deploy an application
• The user experience of an application
  deployment and installation
• Submitting a work request via Heat Self Service
• How to report a fault using Heat Self Service
• What is missing?

23

• Communication
• Proposed changes to the Software application,
  approval and repackaging process
• Current process
• Reasons for changing the current process
• Proposed changes see handout
• Questions/comments

24

• Operational Issues
• Conflicts when deploying to non-ISS images
• Different groups between faculty areas
• Packages do not appear to install correctly
• Old versions of software are not removed
• Shortcuts are not located in expected areas
• No notification when an application has/hasnt
  installed

25

• Application Availability for the Service
• Distribution of some cluster applications to
  non-cluster PCs
• Unavailability of latest software versions
• Possible provision of MS Office Templates, Pop-up
  Blockers, White Lists

26

• Questions

27

• Next Steps
• ISS team to review these suggestions and propose
  workable solutions to the working group
• Agreed processes implemented
• Quality Assurance (testing, review of
  documentation) by working group volunteers

28

• Any Other Business
• Meeting notes will be circulated to all attendees
• Propose next meeting date for May/June
• Next meeting agenda