Oracle

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Oracles User Productivity Kit
Beth Renstrom Principal Product Manager, User
Productivity Kit Adaptive Business
Solutions Oracle Corporation
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The following is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into
any contract. It is not a commitment to deliver
any material, code, or functionality, and should
not be relied upon in making purchasing
decisions.The development, release, and timing
of any features or functionality described for
Oracles products remains at the sole discretion
of Oracle.
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Agenda
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• User Competency and Support
• Why is it Important to you and to Oracle?
• Competency and Support Challenges
• Implementation Challenges
• What is the User Productivity Kit (UPK)?
• UPK Demo
• QA

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Importance of User Competency
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Importance of Training End Users

• Excessive support cost
• Untrained users require 3 to 6 times more support
  than trained users
• Decreased productivity
• Untrained users take up to 22.5 hours to achieve
  the same skill level that it takes a trained
  employee 5 hour to achieve

Gartner
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End User Competency Challenges

• How do I address pre-go-live training and
  post-go-live support?
• How will I address new-hire training?
• How do I address local and remote users?
• How do I provide standardized content across
  multiple content development efforts and lines of
  business?
• How will I providing localized content for global
  rollouts?
• How will I deliver training? Classroom training?
  Web-based training? Both?
• Can I leverage existing content?

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Development Challenges

• Resources who is going to do the work?
• Limited training, business, and technical
  resources.
• Time do we have the time to do the work?
• Instructor-led training development time ? 401.
• Web-based training development time ? 2001.
• Budget do we have the budget to do the work?

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Implementation/Upgrade Challenges

• How will I manage change in my organization?
• How can I minimize risk to my company?
• Should I change my business processes or should I
  customize the application?

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UPK Throughout the Software Lifecycle
PerformanceSupport Material
Documentation
Training
Process Guides User Acceptance Test Scripts
Instructor-led Training Web-based Training Job
Aids
Simulations Application Coach Job Aids
Go-Live
Usage Tracking
Usage Tracking
UPK Developer
Single Source Development and Customization
Version Control
History
Rollback
Check In/Check Out
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Language Capabilites
The UPK Developer can export custom text to an
.xliff or .doc format Localized screens are
captured with re-record mode

• English
• French
• German
• Spanish
• Japanese
• Swedish
• Canadian French

• Italian
• Portuguese
• Danish
• Mexican Spanish
• Chinese (Simplified)
• Norwegian
• Dutch

UPK Developer Languages
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UPK Demonstration
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Best Practice Implementation/Upgrade/New Feature
Rollout with UPK
Blue-printing
Design / Config
Pilot /Training
Maintenance Support
Testing
Go Live
Upgrade
Content Creation and Maintenance
System Process Documents
SPDs
Test Scripts
Test Scripts
Simulations / Practice
Assessment Exercise
Training Manuals
Performance Support
Job Aids
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UPK Content
Enterprise Modules ver. 8.8, 8.9 ,9.0

• Human Resources (249)
• Payroll for North America (141)
• Benefits Administration (72)
• Time Labor (61
• ePay (9)
• eProfile (15)
• eBenefits (14)
• ePerformance (45)
• Learning Management (83)
• General Ledger (73)
• Receivables (132)
• Payables (55)

• Asset Management (85)
• Project Costing (58)
• Contracts (154)
• Grants (41)
• Expenses (34)
• Student Administration (382)
• Planning and Budgeting (67)
• Order Management (87)
• Billing (91)
• Purchasing (177)
• Inventory (111)

• eProcurement (34)
• Reporting Tools for HRMS (42)
• Reporting Tools for Financials/ESA and Supply
  Chain Management (49)
• Reporting Tools for Campus Solutions (38)
• Fundamentals for HRMS (23)
• Fundamentals for Financials/ESAand Supply Chain
  Management (23)
• Fundamentals for Campus Solutions (23)

Future Enterprise Modules ver 9.0

• Talent Acquisition Manager
• Enterprise Portal
• Absence Management

• eCompensation Manager Desktop
• eProfile Manager Desktop

• Reporting Tools for PeopleTools
• HelpDesk for Human Resources

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UPK Content JDE E1
EnterpriseOne Modules Topics (459) ver. 8.9,
8.11, 8.12

• General Ledger
• Accounts Payable
• Accounts Receivable
• Inventory

• Manufacturing PDM
• Procurement and SubcontractManagement
• Fundamentals

Future EnterpriseOne Modules - Targets

• 8.12
• Price Management (incl. Adv. Pricing)
• Fixed Asset Accounting
• Sales Order Management

• 9.0
• Real Estate
• Homebuilder
• Food Beverage
• Configurator

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UPK Content
Future Targeted EBS Modules ver. 12

• Payables                      
• Receivables                   
• General Ledger                            
• Financials Centralized Solution Set       
• Assets  
•  Internet Expenses                                
                                    

• Purchasing                          
•  iSupplier Portal                                 
    
• iProcurement   

• Human Resources               
• Payroll                     
• Self-Service Human Resources  
• Performance Management           
• Time and Labor                 

• Financials Centralized Solution Set consists
  of
• Cash Management
• e-Business Tax
• Subledger Accounting.

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UPK OnLine Training Support
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UPK Paper Documents

• Job Aids
• System Process Docs
• UA Test Scripts
• Instructor Student Classroom Guides

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UPK Usage Tracking
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Customer Successes
If I were talking with someone at another firm,
Id ask them how long it takes them to develop
content, and Id say, You can cut that down by
at least 75 percent. What used to take us 8
weeks to complete, we can now complete in a week.
I'd then ask them how many tools they were
using, and Id say, Picture yourself with one,
Oracles User Productivity Kit.
MaryEm Musser, BDO Seidmen, LLPAssistant Director
Technology Training Initiatives
'UPK is instrumental in our international
training deployment. We believe we will meet
our goal of significantly accelerating our
overall Oracle deployment and streamlining user
acceptance, system testing, process
documentation, and training. '  Steve Fox,
Consumer Division, Dolby Laboratories Inc.
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Q

A
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