BenchmarkingTarget Setting State Perspectives

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Benchmarking/Target Setting State Perspectives

• Third International Conference on Performance
  Measurement
• September 2007
• Newport Beach California
• Mara Campbell
• Missouri Department of Transportation

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MoDOTs Alignment
Mission
Values
Tangible Results
Performance
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Meaningful Measures

• Organized around 18 Tangible Results
• Around 100 individual measures
• Senior and mid-level managers involved

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Accountability

• Quarterly review meetings
• Presentations regarding performance
• Discuss actions NOT PLANS!

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Cascading Effect

• Supplement breaks down measures for internal use
• Districts and divisions have their own Trackers
• Individual performance plans

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District/Division Trackers

• Data for daily business operations
• Measures roll up to Tracker
• More detailed measures and performance trends

• Connects employees to Tracker
• Lower cost to publish
• As frequent as manager determines is effective

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At MoDOT
X
Performance Targets are a No-no
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Why No Targets?

• Performance targets can
• limit your results

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Why No Targets?

• Performance targets are
• time consuming to set

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Why No Targets?

• Performance targets can
• compete with each other

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Why No Targets?

• Performance targets can
• actually conflict

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Benchmarking
Best of Class Industry Leaders
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Thank You! For more information, contact
Mara Campbell Missouri Department
of Transportation [phone]mara.campbell_at_
modot.mo.gov