Western Cape Province Ms. MB Mgxashe

1
Western Cape ProvinceMs. MB Mgxashe

• Date 21 May 2008.

2
What is unique to the Province?

• NIB Perspective
• 3 Coastal ports (Cape Town, Saldanha and Mossel
  Bay)
• Tourism vital artery of WC Economy
• Brand SA rated CTIA and 52 of passengers
  indicated they received above average service at
  CTIA compared to other International Airports
• WC took lead in the determination of admission
  of guilt fines
• WC took lead in the compilation of charge sheets
• WC participated in longest joint operation with
  other law enforcement agency (SAPS) Operation
  Umbrella
• First Province to have Counter Xenophobia
  Campaigns Southern Cape

3
What is unique to the Province?

• Civic Services Perspective
• WC informal settlements prone to fire disasters
• Conducting Marriages on Robben Island annually.
• WC has the highest rate in Social Grants
• WC had the highest increase in voter registration
  according to the IEC
• First Civil Union was registered Southern Cape
• WC sustained the School ID project
• Highest influx of migrants for EC and NC
• Involved in ID Campaigns sponsored by
  Municipalities
• Involve CDWs and Community Leaders in DHA
  Campaigns

4
What is unique to the Province?

• Management perspective
• First Province to have female Director and Chief
  Director.
• Negotiated free leases for SP Grabouw ,
  Vredendal, Caledon and Oudtshoorn.
• RO Khayelitsha the first model office
• First Province to conduct Employee of the Year
  Ceremony
• Only Province to introduce timecards
• Office in close proximity to Parliament
  services high profile clients such as Ministers
  and MPs
• First Province to have floorwalkers with Batho
  Pele bands
• First Province to make nametags

5
We have organized our team by
Head of Immigration Vacant / Acting appointment
Mr. JJ De Wet
Provincial Manager Vacant Acting appointment Ms.
MB Mgxashe
Organisational Structure
Internal Auditor DD level no JE Certificate
Co-Ordination A van der Berg Administration T
Ndlovu Chief Training Officer R Gabriel Senior
Pers Practitioner R Nzama Pers. Practitioner R
Williams Pers. Practitioner R Magogorwane Corrupt
ion Investigation T Petros Corruption
Prevention D Matopa Security N Scott IT
Manager I Saulse Communications Officer
JE Internal Audit (ASD) JE Legal Admin Officer
(DD) JE
Deputy Provincial Manager MB Mgxashe
Cape Town Mr. RM Niedermeier (DD)
Paarl Mr. E Mathebula (ASD)
Khayelitsha Mr. ZI Joba ((A) DD)
George Ms. I Kruger (DD)
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We have organized our team by
Organisational Structure continued
Cape Town Mr. RM Niedermeier (DD)
Paarl Mr. E Mathebula (ASD)
George Ms. I Kruger (DD)
Khayelitsha Mr. L Makubalo (ASD)
DO Bellville Ms. M Erasmus (ASD)
DO Worcester Mr. SS Loate (ASD)
DO Nyanga Mr. ZI Joba ((A)DD)
DO Oudtshoorn Mr. K Booysen (SAO)
DO Wynberg Ms. S Allie (ASD)
DO Malmesbury Ms. N Martins (ASD)
DO Mitchells Plain Ms. S Meyer (ASD)
TSC Beaufort West Ms. C Macoli (SAO)
DO Vredendal Ms. Jl Jenneke Scheffers (CAC)
DO Caledon Mr. M Williams (ASD)
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Our province offers a full range of services to
the population
Service Offering
Services Back Log Dec 2005 2006 Apr Mar 07 2007 Apr Mar 08 Trend Comment
IDS IDS IDS IDS
Temp IDs Issued 54065 36444 Down Improved turn around time in ID issuance
IDs Issued to clients 84716 140553 UP Improved turn around time in ID issuance
IDs received from BVR 84084 208476 Up Impact of recommendations by Turn Around Team
Unclaimed IDs 30541 150400 Up SAPO contract terminated, clients to collect at offices.
8
Our province offers a full range of services to
the population
Service Offering
Services 2006 Apr Mar 07 2007 Apr Mar 08 Trend Comment
Birth certificates Issued 1911 86624 up 10 x Online hospitals
Death Certificates Issued 3587 37774 Up
Marriage Certificates Issued 5498 27732 Up
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Our province offers a full range of services to
the population
Service Offering
Services 2006 Apr - Mar 2007 Apr Mar 08 Trend Comment
PASSPORT APPLICATIONS PASSPORT APPLICATIONS PASSPORT APPLICATIONS PASSPORT APPLICATIONS PASSPORT APPLICATIONS
Tourist 81423 90326 Stable Increased demand over festive season
Child 19809 18335 Stable Increased demand over festive season
Maxi Passport 2569 3026 Increase
Old Type 0 0
Loose leave 4118 4086 Decrease
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Our province offers a full range of services to
the population
Service Offering
Services 2006 Apr Mar 2007 Apr Mar 08 Trend Comment
ONLINE REGISTRATIONS ONLINE REGISTRATIONS ONLINE REGISTRATIONS ONLINE REGISTRATIONS ONLINE REGISTRATIONS
Births 8603 10312 Up Increased online birth registration at Hospitals
Deaths 18 0 Down Undertakers prefer registering deaths at Offices
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Our province offers a full range of services to
the population
Service Offering
Services 2006 Apr Mar 2007 Apr Mar 08 Trend Comment
TEMPORARY RESIDENCE PERMITS TEMPORARY RESIDENCE PERMITS TEMPORARY RESIDENCE PERMITS TEMPORARY RESIDENCE PERMITS TEMPORARY RESIDENCE PERMITS
Applications brought over from previous month 37026
Applications received 19232 25118 Increase Increased demand due to increase in influx of visitors
Applications approved 17371 24982 Increase Immigration Capacity increased in Regions and Regions responsible for adjudication of own cases. - Overtime Project registered at RO Cape Town
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Our province offers a full range of services to
the population
Service Offering
Services 2006 Apr - Mar 2006 Apr - Mar 2007 Apr Mar 08 2007 Apr Mar 08 Trend Comment
PORTS OF ENTRY MOVEMENT OF PEOPLE PORTS OF ENTRY MOVEMENT OF PEOPLE PORTS OF ENTRY MOVEMENT OF PEOPLE PORTS OF ENTRY MOVEMENT OF PEOPLE PORTS OF ENTRY MOVEMENT OF PEOPLE PORTS OF ENTRY MOVEMENT OF PEOPLE PORTS OF ENTRY MOVEMENT OF PEOPLE
TYPE OF PORT FOREIGN RSA FOREIGN RSA
Cape Town Airport 916 630 365 563 592 283 925 028 Up
Cape Town Harbour 1909 466
TOTALS 594 192 925 494
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Through 46 customer contact points
Physical Accommodation
Services 2006 2007 Trend Comment
Provincial Offices 1 1 constant Office space inadequate - requested planning instruction for increased space upgrading ito New Corp Generator
Regional Offices 4 4 constant Office space inadequate. Planning Instruction issued for the relocation of RO George. - Upgrading (facelift) of RO Cape Town
District Offices 9 9 constant Office space inadequate at all offices Planning Instruction Issued for relocation of DO Wynberg Planning Instruction issued for expansion and upgrading of DO Mitchell's Plain Upgrading Project for DO Nyanga (Nontsumpa) commenced completion date August 2008.
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Through 46 customer contact points
Physical Accommodation
Services 2006 2007 Trend Comment
Ports of Entry 2 2 constant Office space inadequate certified needs assessment submitted to BCOCC
Refugee Reception Offices 1 1 (Capacity created at RO Cape Town) constant Office space inadequate Comprehensive needs requirement submitted to Asset Management for preparation of needs assessment
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Through 46 customer contact points
Physical Accommodation
Services 2006 2007 Trend Comment
Service Delivery Points 4 4 (Somerset West, Grabouw, Stellenbosch, Langa) constant Office space inadequate Somerset West activated as permanent Service Point w.e.f 02 June 2008. Planning Instruction issued for renovation and activation of DO Stellenbosch.
Thusong Centres (MPCCs) 2 3 (Plettenberg Bay, Atlantis, Swellendam) Increased Office space inadequate Swellendam will be activated once lease agreement was signed. Plettenberg Bay lease agreement pending from Bitou Municipality since March 2007.
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Through 46 customer contact points
Physical Accommodation
Services 2006 2007/8 Trend Comment
Mobile units 10 12 Increased with 2 - Management of Mobile Trucks challenge availability of drivers with code 14 drivers licenses. Training sourced from Ikaheng Driving School 9/10 passed K53 learners test 3 failed driving test went for additional driving lessons 1 eye problem 5 booked for driving test July 2008. With increased capacity at DO Wynberg fort nightly visits to Masiphumelele, Imizamowethu envisaged
Computerised hospitals 8 10 Increased with 2 Mowbray Maternity in process of being cabled
Presidential nodal points 2 2 constant 1 x Rural Klein Karoo 1x Urban - Khayelitsha
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Infrastructure vehicles 20072008 fin year
17 x Accidents/ damage reported(2 Vehicles
written off)- 3 x disciplinary cases 1x paid
for damage, 1 x final written warning and 1 month
salary suspension, 1 x sanction pending, 3 x
written warnings, 2 x verbal warnings)Current
status Additional vehicles
requested24 x Sedans6 x 4x4
OFFICE SEDANS BAKIES VENTURE NIB TRUCKS TOTAL
Provincial Office 4 2 0 0 0 6
Cape Town 12 2 1 5 4 24
George 6 2 0 2 3 13
Paarl 10 1 0 1 3 15
Khayelitsha 8 0 0 0 2 10
Total 40 7 1 8 12 68
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We currently have 204 unfilled funded vacancies
and 264 unfunded posts
Total vacancies 468 Total filled posts
491 Total approved establishment 959
Staff Levels
Level Approved establishment Actual (Filled) Funded Vacancies Difference (Unfunded posts) Comment
14 1 0 1 0
13 1 1 0 0
12 8 2 2 2 (JE DD Internal Audit, Legal Admin Officer) Selection process for the filling of 2 x DD posts in PMO finalized but placed on hold pending approval of the new structure. DD Immigration placed on hold pending the finalization of entry requirements.
10 6 4 2 0 2 Regional Immigration Heads placed on hold on hold pending new structure
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We currently have 204 unfilled funded vacancies
and 264 unfunded posts
Staff Levels
Level Approved establishment Actual (Filled) Funded Vacancies Difference (Unfunded posts) Comment
9 20 15 4 1 -(ASD Internal Audit)
7-8 241 100 117 30 JE Communications Officer) 2 x Unfunded Control IO Mosselbay saldanha bay
3-6 648 400 71 220
1-2 34 20 0
TOTALS 959 542 150 264 -Filled 128 posts from April 07 May 08. Motivated advertisement of posts iro Mobile -Requested advertisement of a further 74 vacancies.
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We not on track to meet our employment equity
targets

• Employment Equity Report (Percentage of
  Employees per Category)
• Designated groups identified and will be targeted
  during recruitment

Disabled employees as a percentage of total
1(6 out of 491 filled posts)
38
49
12
1
Female
Male
Target
26.7
53.9
1
18.4
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We are not on target to meet our budget for
2007/08
Budget
Planned vs Actual (Rm)
Key Comments 20072008 budget

• Estimated over expenditure of 3 on Goods and
  Services due to
• increased Khulani security at high risk offices
  Khayelitsha, Refugee Office Customs House
  strike period.
• Deportations by bus twice a week _at_ - R 45 000
  per trip. Funds shifted from other items to
  accommodate expenditure.
• 4 additional Mobile Trucks

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2008/2009 budget allocation
ENE Budget allocation
COMPENSATION OF EMPLOYEES GOODS SERVICES TRANSFER SUBSIDIES CAPITAL ASSETS TOTAL
79 632 000 13 610 000 0 0 93 242 000
CIVIC SERVICES 70 CIVIC SERVICES 70 CIVIC SERVICES 70 CIVIC SERVICES 70 CIVIC SERVICES 70
50 205 000 9 527 000 0 0 59 732 000
IMMIGRATION CONTROL30 IMMIGRATION CONTROL30 IMMIGRATION CONTROL30 IMMIGRATION CONTROL30 IMMIGRATION CONTROL30
21 516 000 4 083 000 0 0 25 599 000
PORT CONTROL 100 PORT CONTROL 100 PORT CONTROL 100 PORT CONTROL 100 PORT CONTROL 100
7 911 000 0 0 0 7 911 000
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A lot has been achieved this year through a
number of province-specific initiatives
Accomplishments
Initiative Description Impact
1.ID Campaigns at schools 1.ID campaigns at schools targeting schools exempted from school fees. ID Campaigns131 Schools visited during 2007
2. Counter Xenophobia DHA services awareness 2 Counter Xenophobia Awareness 6 schools in Southern Cape and Masiphumelele
Refugee Management 1. Increased capacity 2. Alternative accommodation 3. Stakeholder participation Capacity increased Comprehensive needs requirement document drafted for the establishment of a model Refugee Office. Meetings with NGOs to develop program whereby Refugees/ asylum seekers interact with communities to share skill e.g. Language training 2010.) Capacity established at RO Cape Town


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A lot has been achieved this year through a
number of province-specific initiatives
Accomplishments
Initiative Description Impact
Immigration Increased capacity Upgrading of infrastructure Joint projects with other law enforcement agencies Prosecution of Airlines and employers of illegal foreigners Charge sheets developed and presented to DPP for approval. Preparation for FIFA 2010 CTIA 32 out of 46 posts filled as at 31/12/06 - 6 posts filled during 2007. Inspectorate 6 out of 15 posts filled as at December 2006 8 posts filled during 2007. Approval obtained for the procurement of 9 leather couches for CTIA and Inspectorate ACSA committed themselves to replace the carpets at CTIA 3 x quotations obtained for transporting Immigration Officers to and from work between 23H00 and 6H00. Joint Operations Operation Umbrella DHA initiative from Nov March 2008. 12 SAPS members and 2 NIA Operatives participate. Targeting fraudulent marriages, rejected asylum applicants an employers of illegal foreigners. Operation Mongoose SAPS initiated targeting crime and illegal foreigners involved in crimes. First docket registered iro Namibia Air. Charge sheets iro Refugee Act, Passport and Travel Doc Act has been presented and approval obtained from DPP. Appointed 2 Project coordinators ( one seconded to KZN.) Sustain monthly meetings with Municipality, ACSA and Management of Good Hope International Airport.


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A lot has been achieved this year through a
number of province-specific initiatives
Accomplishments
Initiative Description Impact
Civic Services Client statistics and feedback Appointed inspection team to do random inspections Provincial TT Compliance Task Team appointed. Late Registration Committees appointed and functional in Regions. Joint initiatives with stakeholders Information sessions conducted 47 queue managers(learners) appointed 1. Developed and implemented Provincial Suggestion Box questionnaire 2. Random inspections conducted at offices to verify accuracy of statistics. 3. WC moved up from being the second last Province in October 2007 to the fourth position in December 2007. Late Registration Committees functional 5. Joint door-to door Campaign and participated in Jamborees with Social Development ID Campaign in Struisbaai, Malgas, Velliersdorp, Pearly Beach, Stanford funded by Overberg Municipality. Partnership developed with Community Development forums ID Campaigns at Athlone School for the blind, Astra School for Disabled, SOS Place of Safety. 6. Information sessions conducted at Community Centers e.g. Kleinvlei, Mfuleni. 7. Huge impact on waiting times in queues focus on handing out of IDs and Passports.


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A lot has been achieved this year through a
number of province-specific initiatives
Accomplishments
Initiative Description Impact
Management Increased leadership capacity Reward Recognition Gender and Transformation Plan Implemented Employee Wellness Redeployed ASD Admin- PMO to DO Wynberg to strengthen leadership capacity Hosted Provincial Service Deliver awards in November 2007. 8 Officials qualified Provincially. 2006/ 2007 Performance Awards finalized in July 2007. Out of 428 officials 114 qualified for bonus incentives, 211 for pay progression, 103 did not qualify( newly appointees - must be in employment for 12 months, upgraded Immigration Officers) Gender Development activated by appointing of Provincial Chairperson, first gender Development function was hosted at DO Bellville during August 2007. Participated in World Aids Day event, Disabled Program, National and Provincial events for 16 days of activism 25 Officials listed on counseling program another 60 requested enlistment. Wellness Practitioner resigned w.e.f November 2007. Alternative capacity sourced from the Branch at Head Office. Incapacity leave 18 Short periods registered, 3 long periods (one declined), two Ill Health retirement cases pending.


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A lot has been achieved this year through a
number of province-specific initiatives
Accomplishments
Initiative Description Impact
Management Continued 5. Stake holder participation 6. Regular fleet/ Office condition inspection SASSA Negotiating establishment of Service Point in Vredenburg DPW Monthly meetings renovation to Nontsumpa Building and establishment of the model office for Refugees. Department of Education (Director Joyce West) encouraged to request schools to participate in ID Campaign for Grade 12 learners. 6. Random fleet inspection conducted at RO Khayelitsha and Cape Town. Accommodation inspection done at DO Beaufort West Do Oudtshoorn to ensure compliance to OHS. Intervention made iro the Contravention and Prohibition Order issued iro Do Wynberg. Office inspections concluded at RO Cape Town, Cape Town Harbour


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A lot has been achieved this year through a
number of province- specific initiatives
Accomplishments
Initiative Description Impact
Corruption Increased capacity Raised security awareness Corruption Prevention Plan Eradication of corruption ASD Corruption Prevention and Corruption Investigation assumed duty during February 2008. Corruption awareness sessions conducted at Nyanga and Cape Town Refugee Offices. Alarm system installed at DO Oudtshoorn, after hours inspections conducted at Grabouw, Malmesbury.Security Risk analysis conducted at Malmesbury and RO Cape Town 3. Developed the Provincial Counter Corruption and Fraud Prevention Plan 3 x Officials arrested for aiding and abetting (2 x CTIA, 1 x DO Bellville) 194 temp name tags issued pending permanent


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As a province, we have defined strategic
objectives inline with DHAs overall objectives
2007-08 Strategy
Objectives Supporting Initiatives Measures of Success
290 MILESTONES 70 ACHIEVMENT at end of quarter 4 Changing structures BCOCC taken over by SARS Dependence on external stakeholders NIA and DPW
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THANK YOU