Handling Problem Team Members

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Handling Problem Team Members

• CS2335
• Fall 2005

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Agenda

• Lab Next Friday New Teams, JUnit/PMD/Checkstyle,
  more Ant
• Where are we?
• MBTI
• Problem Team Members

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What makes teamwork hard?
People
Understand Personality Types MBTI
Handle Problem Members
The strength of a team is impacted by its weakest
link
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Understanding People Myers-Briggs

• Based on Carl Jung theories.
• He believed there were
• 2 different ways of getting data
• 2 different ways of responding to data
• 2 different sources of energy for people
• Controverisial Not Fact
• Not a pigeon hole for people
• Gives tendency, not way people actually may react.

Myers-Briggs, and Myers-Briggs Type Indicator are
registered trademarks or trademarks of the
Myers-Briggs Type Indicator Trust in the United
States and other countries
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Understanding People
The quiet man (E/I) attitudes
toward world
Just the Facts Maam (S/N) ways
of getting data
Feelings, nothin more than feelings (T/F) ways
of acting on data
See you at 33407 EST (J/P) life style
preferences
The 4 major temperaments SJ, SP, NF, NT
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Z Problem Model
S
N
(List Alternatives)
(List Facts)
T
F
(Evaluate Practicality)
(Evaluate Impact)
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MBTI Problems
All Is Analysis Paralysis All Es Seize on
early idea All Ss Data Overload, Too many
Details All Ns Intuitive Leaps, Skip
Details All Ts Impersonal Solutions All Fs
Harmony above all All Js Schedule First, Seize
on early idea All Ps No Schedule at all, If we
just wait a better solution will come
http//www.squarewheels.com/jokes/mbtiprayers.html

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Problem Team Members
Sniper, Sharpshooter
Assistant Trainer
Denier
Quiet Member
Anxious Member
Dominator
Side Tracker, Rambler
Hand-Clasper
Polarizer, Hair Splitter
Attention Seeker
Clown
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Handling Problem People
Before Meeting
Get cooperation
Give person special task
Remove issues from agenda
Put behavior on agenda
During Meeting
ID and discuss behavior
Interview person using active listening
Role switching
Adjourn
Gromyko Intervention
ESTABLISH GROUND RULES UP FRONT
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Two Special Academic Members

• Hitch Hikers
• Symptoms
• No/Poor Work
• Missing Meetings
• Complains about work load (outside class)
• Never answers phone/email
• Speaks Loudly with confidence when confronted
  its someone else's problem.
• Bad Response Absorbing, Self-Sacrifice
• Good Response Mirroring
• Handle immediately
• Fire/Remove from team

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Two Special Academic Members

• Couch Potatoes
• Similar symptoms
• However, they respond to advice
• Own up to their problems
• Bad Response Absorbing
• Good Response
• Set clear expectations
• Hold feet to fire

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A Little More on Consensus

• The Parking Lot (Table Issues)
• 3 Reasons for disagreement
• Information (Often violent agreement)
• Get information out on table
• Experience or Values
• List strengths/weaknesses of alternatives
• What are 1-2 most important?
• Outside Factors (Personality/Past History)
• Have to often take to higher source

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Whos Who
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Next Time
Team Communications What you think you heard is
not necessarily what I think I said!