Eddie Caine ecainetmanage'com

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DOE-Flex Advisor Training

• Eddie Caine - ecaine_at_tmanage.com
• TManage, Inc.
• April/May 2000

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Handling Tough Issues/Questions

• Youre not alone
• Dont become defensive
• Ask yourself how the same situation would be
  handled if it were in the traditional office
• Network within the DOE complex

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Tips on Conducting Telework Training

• Using Adult-Centered Learning
• Applying it to Telework Training
• Discovering Solutions
• Advice
• Self-Disclosure
• Listening Skills
• Questioning Skills
• Reflective Responses

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Adult-Centered Learning

• What is motivation?
• What motivates adults?
• What motivates adults to learn?
• Adults learn best when . . .

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Adults Learn When . . .

• They feel safe
• They are treated as responsible adults
• The learning environment is pleasant
• They are actively involved
• They are given the opportunity to share their
  experience and expertise
• They have FUN

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Instructor/Facilitator

• How do you best serve adult learners?
• Providing a safe and pleasant learning
  environment
• Directing the discussion to solve workplace
  challenges
• Provide opportunities for sharing the groups
  experiences and knowledge
• Facilitating instead of teaching - What I hear I
  forget, what I see I remember, and what I do I
  understand

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Adult-Centered Telework Training

• When managers and employees come to training,
  what do they want to learn?
• What is the primary focus of the training?
• When audiences hear information, how much do they
  retain?
• If they retain only 7, what can we do to make
  the training more effective?

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Discovering Solutions

• Advice
• Self-Disclosure
• Sharing the experience of other
• Listening skills
• Questioning skills
• Reflective Responses

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Before the Training

• Before the training session starts
• Set-up early
• Have all the materials ready for distribution
• Greet and introduce yourself to participants
• Help participants become comfortable
• Test the equipment again (and again)
• Breath deep and relax

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Training Facilitation

• During the Training Session
• Come out from behind the table
• Make eye contact with everyone
• Questions and answers
• If you make a big blunder, make a joke of it
• Try not to lean
• Introduce each topic with enthusiasm
• Maintain a positive tone and keep the meeting on
  track

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Training Facilitation

• Bob Pikes Creative Training Techniques
• 1) Cover more by teaching less
• Utilize group dynamics - involve the
  participants by mobilizing their energy
• 2) Divide and conquer
• Everyone wants to be in charge
• minimize the resistance by separating the
  resisters

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Training Facilitation

• 3) People don't argue with their own data
• Put people into situations to discover for
  themselves what you want them to know
• 4) Review is the "key", but don't call it review
• Ask the participants to keep an action idea
  list during the session - ask them to share from
  their list at different intervals during the
  training

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Training Facilitation

• 5) Learning is directly proportioned to the
  amount of fun you have
• Fun does not always mean funny or humorous
• Make it fun but allow the participants to
  provide the fun
• 6) Change the pace - at least every twenty
  minutes.
• The average person only listens with retention
  for approximately 20 minutes

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Training Facilitation

• 7) People need to leave the training impressed
  with themselves
• Do not allow the participants to become
  intimidated with the ability of the instructor
• 8) Adults bring experience to training -- let
  them use it
• People want to be involved in the learning
  experience -- let them participate

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Training Facilitation

• 9) Help people learn how to learn - we remember
  best what we experience
• We have a lot of natural ability locked into
  our minds waiting to be tapped
• 10) Teach from a prepared life as well as a
  prepared lesson
• Share from life experiences

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Establishing a Training Schedule
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Help/Resources Available

• Other Federal Agencies GSA, OPM, DOT EPA
• Resources in DOE-Flex Handbook
• Materials from this training
• Gil Gordon
• http//www.gilgordon.com
• TManage, Inc.
• http//www.tmanage.com
• Eddie Caine (480) 480-940-0401
• ecaine_at_tmanage.com

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Wrap Up -- Questions

• Program goals and objectives
• The role of the DOE-Flex Advisor
• Program implementation
• Resources available
• Materials to support on going effort
• Resource contacts for assistance