EMC Smarts Managing IT From A Business Perspective

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EMC Smarts Managing IT From A Business
Perspective
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EMC Smarts Overview
100

• Executing on Vision
• Automate management of dynamic distributed
  systems
• Build intelligence into software that adapts
  automatically
• Integrate IT with business
• Automate, abstract, and analyze
• Executing on Growth
• Recently acquired by EMC
• Thousands of customers worldwide

LEADER
80
EMC SMARTS
Micromuse
Entuity
60
IBM Tivoli
CA
Performance
Magnum Technologies
HP
Concord
BMC Software
40
Aprisma
CHALLENGER
20
FOLLOWER
20
40
60
80
100
0
Presence
3
Broad Customer Base, Strategic Partners
HealthCare
Government Education
Financial
Global Enterprise
ServiceProviders
Partners
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EMC Smarts Today
TheBusiness

• A thriving business in real-time fault management
  
• Focused on
• Managing the infrastructure
• Managing the applications
• That support the business
• Adds new independentgrowth vector to EMC
• Provides key components to delivering the ILM
  vision

Applications Services
Information
Infrastructure
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EMC Heritage Information Management

• But in IT, everythings connected
• Information
• Applications
• Infrastructure

TheBusiness
Applications Services
Information
Infrastructure
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Todays Business Challenges and Initiatives....
TheBusiness
Data Center Consolidation Bridge the gap between
the data center and the NOC
Application Rollout Quickly deploy applications
and manage their performance
ITIL Implement IT management best practices
Information
Applications Services
Compliance issues gt20,000 regulations worldwide
HIPAA, SARBOX, Basel I of II...
Network upgrade Take advantage of the latest
technologies VoIP, MPLS, WI-FI
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Whats Missing All Other Products
Display
?
No built-in analysis
ongoing rules-writing required
Data Event Collection
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Managing Services In Real Time
With patented, industry-leading technologies
Automated Actionable Intelligence
Display
Analytics
Codebook Correlation Technology
No built-in analysis
ongoing rules-writing required
Abstraction
EMC Smarts Common Information Model
Data Event Collection
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How EMC SMARTS Works

• Generic Models describe collective knowledge of
  objects and their problems
• Automatic discovery of objects and relationships,
  creation of management information repository
• Automatic calculation of signatures for all
  problems, continuous update of signatures
• Automatic monitoring and comparison of symptoms
  with signatures gt Problem diagnosis
• Automatic calculation of impact on business
  processes and other IT objects

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Codebook
Problems
Symptoms
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Automating Service Management - Start To Finish
Analysis
Context
Collection
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EMC smarts Top Down Approach
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What Does It Look Like?
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This is an example Operations Console layout.
The console layout can be changed to add or
delete views and filter alarms on a range of
criteria
This pane is showing Critical Problems. These are
the root causes of failure in the IT
infrastructure which are Service Impacting
This pane is showing Customer Impacts.
This pane is showing the events received from the
network, system and application elements before
they are correlated to provide the Root Cause and
Impact.
This pane is showing Service Impacts.
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Double clicking on a Notification displays the
details of the Notification.
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The Impact Tab displays the Impact of this
fault. In this case, Services and Customers are
also impacted along with other network and
application components
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The Impact can also be viewed in detail. In this
case the customer Impact is shown as a
notification.
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The CausedBy tab links the Impact back to the
fault causing the Customer to be Impacted. In
this case there are multiple Critical Problems
causing the Impact. These Root Causes are in
unrelated parts of the IT Infrastructure, in this
case a network fault and an application fault.
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EMC Smarts Product Suite
AutomatedActionableIntelligence
BusinessDashboard
GlobalConsole
InboundAdapters
OutboundAdapters
Service Assurance Manager
BusinessImpact
ACM
ASM
Discovery
Storage
Server PM
Reporting
Protocols
Multicast
ATM/FR
Optical
...
...
MPLS
...
VoIP
IP
Service Insight
Application Insight
Network Insight
Abstraction Common Information Model
Analytics Codebook Correlation Technology
Inbound/Outbound Adapters
Inbound/Outbound Adapters
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Adding EMC Smarts to Your Environment
Automated Actionable Intelligence
OperationsViews
ExecutiveViews
Any IT Domain
Operations Infrastructure

• Network
• Systems
• Applications
• Application Environments
• Security
• Business Processes

• Trouble ticket
• Inventory
• Configuration
• Reporting
• Provisioning

TopologyEvents Analysis

• MicromuseNetcool
• Tivoli TEC

• MercurySiteScope
• BMC Patrol

• CiscoWorks
• Nortel Optivity

• HP OpenView

Event Management
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What is in it for You
Simplification through Management
Todays Network TCO
Reduce complexity byembedding intelligence
I N T E L L I G E N C E

• Intelligence pushed into the network
  instrumentation, infrastructure
• Smarter applications leverage network
  intelligence
• Automate where appropriate
• Guide human intervention

Operations(OSS Staff) 45

• Intelligence trapped in people and applications
• Heavy applications duplicate effort and
  investment
• Cant hire and train enough people

EquipmentNetwork55
EquipmentNetwork
Source The Yankee Group
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• Thank You