Presentation on Integrated Community Service Centres iCoSCs

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Presentation onIntegrated Community Service
Centres (i-CoSCs)

• HIMACHAL PRADESH
• Presentation by Department of IT, Govt. of HP
• at Shimla

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About i-CoSC
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Project Objectives

• Extension, upgradation and integration of
  services
• Improvement in the quality of services by
  re-engineering the administrative processes
• To ensure greater transparency, efficiency,
  objectivity, accountability and speed
• Facilities to the farmers and villagers about
  latest techniques, advice for their problems, new
  technologies etc.
• Direct participation of the masses in governance

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Project Strategy

• Most citizen centric services of various levels
  (viz. District, Sub-Division, and Tehsil) will be
  available across all tiers of administration
• PPP model to be implemented at the District/
  Sub-Division level by adopting a competitive
  bidding process
• Documents to higher level will be scanned and
  sent electronically after standard check-list is
  filled.
• Touch screen kiosk at each i-CoSC Centre no
  charges for accessing information

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Architecture of i-CoSC
Centre at State Level
Leased/ Dialup Lines of 1/2 Mbps
Centre at District Level
Centre at District Level
All Districts
Leased/ Dialup Lines of 128 Kbps
Centre at Sub-Division Level
Centre at Sub-Division Level
All Sub-Divisions
Leased/ Dialup Lines of 64 Kbps
Centre at Tehsil/ S-Tehsil Level
Centre at Tehsil/ Sub- Tehsil Level
All Tehsils
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Workflow in i-CoSC
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Model of Project Services
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Categories of Project Services

• Certificates
• Revenue, Agriculture/ Horticulture Services
• Licenses/ Permits
• Utility Bill Payments
• Social Services
• Government to Business
• Grievances
• Electronic Filing of Returns
• Public Information/ Utility
• Application Forms and Affidavits
• Miscellaneous Services like Internet, Email etc.
• Information about various Govt. Schemes

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Project Timelines
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Project Cost - Abstract
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Achievements
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Achievements
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Achievements
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Achievements
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Achievements
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Achievements Backend Activities
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Achievements Backend Activities
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Services being Offered in Shimla District

• Sub Divisions 7
• Tehsils 12
• Sub-Tehsils 5

17 i-CoSC Centres
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Issuance of Certificates

• E-Praman software
• Various types of certificates like bonafide,
  caste, domicile, agriculture, income, backward
  area certificates are being issued
• Operational at 16 locations viz. Rohru, Shimla
  (U), Shimla (R), Theog, Rampur, Dodra-Kwar,
  Kotkhai, Nerwa, Sunni, Chopal, Kumarsain, Tikkar,
  Nankhari, Junga, Chirgaon and Jubbal

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Registration

• HIMRIS (Award-winning) software
• Land Deeds/ Property registration
• Operational at 6 locations viz. Rohru, Shimla
  (U), Shimla (R), Rampur, Theog and Kotkhai

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Revenue

• HimBhoomi software
• Certified copy of Record of Rights (Khatauni/
  Jamabandi/ Khasra/ Girdawari)
• Operational at 11 locations in Shimla District
  viz. Rohru, Shimla (U), Dodra-Kwar, Tikkar,
  Nerwa, Sunni, Chirgaon, Kumarsain, Jubbal and
  Nankhari Theog

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Licenses/ Permits

• Vahan Sarathi software
• Driving License, Registration Certificates of new
  vehicles, Token Tax of Commercial Vehicles,
  Change of Address (Non-Transport only), Transfer
  of Ownership of Non-transport Vehicles
• Operational at 5 locations viz. Rohru, Shimla
  (U), Shimla(R), Rampur and Theog

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Agriculture/ Horticulture

• Information about Mandi rates in respect of
  identified commodities in important Mandis and
  extension of this concept even for local Mandis
• Market rates are available at http//himachal.nic.
  in/food/rates.htm
• Online updation of data is being done from
  District level in the office of Controller Food,
  Civil Supplies and Consumer Affairs.

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Social Services

• e-Pension (Award-winning) software
• Pensions to retired Govt. Employees
• Pilot implementation in District Shimla and Solan
  completed. Now, it will be replicated in all
  District Treasuries/ Sub Treasuries.
• Welfare Department
• I-Card for Senior Citizens Disabled Persons
• e-Kalyan (oldage widow pension) information
  available on web
• Hardware for backend has been provided

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Public Information/ Utility

• Examination Results, Road Transport Time Tables,
  Reservation of HRTC Tickets, Hotel Booking, TCP
  Clearance (Status of Planning Permission), Blood
  Donors List, Library, Government Notifications,
  Tourism related information, Filing Passport
  Applications, Right to Information, Citizen
  charter are available on http//himachal.gov.in
• Reference Monitoring System (REFNIC) An Award
  Winning Software- Web based query system to track
  file/ reference/ letter movement in H. P.
  Secretariat
• Software for employment exchanges has been
  developed. Data entry has been completed for
  Shimla REE Central employment Cell. Job portal
  is being developed

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Government to Business

• Information regarding tenders, Tender Forms,
  Downloading of forms related to Tax payments
• Available on Official website of Himachal Pradesh
  Government (http//himachal.gov.in)
• Data updation is being done by concerned
  department

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Current Technology/ Business Model

• The services are being offered in the Centres
  using tools and resources pooled from various
  sources including State Government
• Client-Server Architecture is being used
  currently because HIMSWAN has not yet been
  implemented and Data Centre has not been setup
• Some of the Transaction based Applications are on
  SQL Server VB. However, an attempt is being
  made to gradually migrate toward open source.
• Some of the services like TCP Clearance, Mandi
  Rates, REFNIC, Blood Donors List, HRTC
  Reservation, Hotel Booking, Telephone/ E-mail
  Directory, Library are web based

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Current Technology/ Business Model

• User charges over and above standard fees are
  being charged
• Revenue generated goes to District level society
  which will be shared with SITEG to provide State
  level services
• Data entry related to these services has been
  outsourced

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Community Participation

• Local Media Channels are being used to
  propagate awareness about e-Governance services
• Community Participation was part of Need
  Assessment survey Inputs were taken from people
  (approx 10,000 people) on various parameters and
  there response was
• 87.45 were of the view that the ICT can improve
  transparency in administration,
• 88.61 perceived that there will be improvement
  in efficiency of administration,
• 80.13 respondents were of the view that quality
  of service will improve further,
• 87.74 respondents viewed that Government should
  establish Integrated Community Information
  Service Centres at Tehsil level
• Majority of the respondents have shown their
  willingness to pay nominal fees for the services
  they would avail

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Challenges Issues

• Workflow of i-CoSC can be implemented only after
  establishment of SWAN (RFP has been prepared and
  floated)
• SWAN will help i-CoSC concept in following way
• Data Centre will be created
• All backend Applications will be hosted in the
  Data Centre
• Creation of an Integrated Web Portal for i-CoSC
• Training centres are being setup for capacity
  building at Shimla

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Challenges Issues

• Low population in remote areas will result in
  less income and will affect sustainability.
  Therefore, entire district will be given to only
  one Private Company for front-end operations
• Delay in coordination with some departments like
  Single Window Clearance Software for Industry
  Department (G2B service), Electricity bill
  payment. Matter will be discussed in Apex
  Committee meeting (under NeGP)

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Road Map for the Project

• MoU with Bandwidth Provider (BSNL) has been
  signed
• RFP for HIMSWAN has been floated (HIMSWAN will be
  operational by March, 2007)
• Creation of HIMSWAN PoPs in Progress
• Hardware/ System Software being provided for back
  end computerization in the State down to Tehsil
  level

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Road Map for the Project

• Roll out in other districts after integration of
  all services
• Delivery of services using HIMSWAN PoPs
• Creation of State Level Data Centre
• Delay in implementation of i-CoSC Project to be
  compensated by rolling out the project in 2 other
  districts (from State owned funds) in Mandi and
  Dharamshala

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Picture Gallery The Effort
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and The Reward
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Mrs. Anuradha Thakur, Director, IT, H.P. and Mr.
Anil Jain, G.M. (BD NC) BSNL, H.P. after
signing a MOU between  H.P. Govt. and BSNL for
obtaining bandwidth to inter-connect all offices
down to the level of tehsils/ sub-tehsils and
blocks in the presence of Shri Sanjeev Gupta,
Secretary  IT at Shimla on 19-09-2006
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Visit of Secretary IT, Government of India in
e-Governance Centre, Shimla (Rural) Shimla
(Urban) to review the service delivery mechanism
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Thanks