CTF Core Part 2

1
CTF Core Part 2

• Tuesday, November 16th, 2004
• Jason Parente
• How Printing Works
• What to do during office hours
• CTF Professionalism
• TWiki
• Request Tracker

2
How Printing Works

• A client computer prints something.

3
How Printing Works

• A client computer prints something.
• Because the printer share is on Iceberg, Iceberg
  gets a copy of the printout and puts it on the
  queue.

4
How Printing Works

• A client computer prints something.
• Because the printer share is on Iceberg, Iceberg
  gets a copy of the printout and puts it on the
  queue.
• Iceberg sends the print job to Linux/LPRNG on
  Printserv

5
How Printing Works

• A client computer prints something.
• Because the printer share is on Iceberg, Iceberg
  gets a copy of the printout and puts it on the
  queue.
• Iceberg sends the print job to Linux/LPRNG on
  Printserv

6
How Printing Works

• A client computer prints something.
• Because the printer share is on Iceberg, Iceberg
  gets a copy of the printout and puts it on the
  queue.
• Iceberg sends the print job to Linux/LPRNG on
  Printserv.
• The Printing script does its thing counting the
  pages and checking the DB.

7
How Printing Works

• A client computer prints something.
• Because the printer share is on Iceberg, Iceberg
  gets a copy of the printout and puts it on the
  queue.
• Iceberg sends the print job to Linux/LPRNG on
  Printserv.
• The Printing script does its thing counting the
  pages and checking the DB.
• The printing job is sent to the printer.

8
Printing Script

• The printing scripts gets the print job.

9
Printing Script

• The printing scripts gets the print job.
• Check if user has quota (i.e. credits gt0) in
  wyvern DB.

10
Printing Script

• The printing scripts gets the print job.
• Check if user has quota (i.e. credits gt0) in
  wyvern DB.
• If credits lt0 then job is deleted.

11
Printing Script

• The printing scripts gets the print job.
• Check if user has quota (i.e. credits gt0) in
  wyvern DB.
• If credits lt0 then job is deleted.
• If credits gt0 then ask printer for Total Lifetime
  Page Count.

12
Printing Script

• The printing scripts gets the print job.
• Check if user has quota (i.e. credits gt0) in
  wyvern DB.
• If credits lt0 then job is deleted.
• If credits gt0 then ask printer for Total Lifetime
  Page Count.
• Send the print job to printer.

13
Printing Script

• The printing scripts gets the print job.
• Check if user has quota (i.e. credits gt0) in
  wyvern DB.
• If credits lt0 then job is deleted.
• If credits gt0 then ask printer for Total Lifetime
  Page Count.
• Send the print job to printer.
• Get the new Total Lifetime Page Count.

14
Printing Script

• The printing scripts gets the print job.
• Check if user has quota (i.e. credits gt0) in
  wyvern DB.
• If credits lt0 then job is deleted.
• If credits gt0 then ask printer for Total Lifetime
  Page Count.
• Send the print job to printer.
• Get the new Total Lifetime Page Count.
• Update DB with page count difference.

15
Printing Commands

• Login to Tacos through SSH
• lpq -P ltprintergt shows the job queued on that
  printer.

16
Printing Commands

• Login to Tacos through SSH
• lpq -P ltprintergt shows the job queued on that
  printer.
• lprm -Pltprintergt -jobltjobidgt deletes job with
  jobidltjobidgt from printer ltprintergt.

17
Printing Commands

• Login to Tacos through SSH
• lpq -P ltprintergt shows the job queued on that
  printer.
• lprm -Pltprintergt -jobltjobidgt deletes job with
  jobidltjobidgt from printer ltprintergt.
• Printer names biology, bw-libr, chemistry,
  ctfozone, izone0, izone1, izone2, micro, phybch,
  physics, puls.

18
What to do during office hours?

• Check the status page, look for machines that are
  off.

19
What to do during office hours?

• Check the status page, look for machines that are
  off.
• Check paper in printers,
• If paper is less than 20 GO AND FILL IT UP!

20
What to do during office hours?

• Check the status page, look for machines that are
  off.
• Check paper in printers,
• If paper is less than 20 GO AND FILL IT UP!
• If the ink is low, shake it. If it is really low,
  change it.
• Clean it after changing it.

21
What to do during office hours?

• Check the status page, look for machines that are
  off.
• Check paper in printers,
• If paper is less than 20 GO AND FILL IT UP!
• If the ink is low, shake it. If it is really low,
  change it.
• Clean it after changing it.
• Check CTF e-mail, make sure you are up to date on
  the goings on. Your list email should be read at
  least once a day.

22
What to do during office hours?

• Tidy the office.

23
What to do during office hours?

• Tidy the office.
• Check the OTRS (request tracker).

24
What to do during office hours?

• Tidy the office.
• Check the OTRS (request tracker).
• Add any new news that should be put.

25
What to do during office hours?

• If all other work is done
• Nail people for eating food at burnside.

26
What to do during office hours?

• If all other work is done
• Nail people for eating food at burnside.
• Twiki Update what you can. Read the rest.

27
What to do during office hours?

• If all other work is done
• Nail people for eating food at burnside.
• Twiki Update what you can. Read the rest.
• If you are a linux admin, then keep your server
  up to date.

28
What to do during office hours?

• If all other work is done
• Nail people for eating food at burnside.
• Twiki Update what you can. Read the rest.
• If you are a linux admin, then keep your server
  up to date.
• Projects, whatever that is.
• If you have no project, pick one.
• If you have a great idea, then start a new
  project.

29
What to do during office hours?

• If all other work is done
• Nail people for eating food at burnside.
• Twiki Update what you can. Read the rest.
• If you are a linux admin, then keep your server
  up to date.
• Projects, whatever that is.
• If you have no project, pick one.
• If you have a great idea, then start a new
  project.
• Learn more about CTF (including linux, these
  tutorials, programming).
• PHP and Perl is useful for CTF.

30
CTF Professionalism

• What is Professionalism
• The skill, competence, or character expected of a
  member of a highly trained profession

31
CTF Professionalism

• What is Professionalism
• The skill, competence, or character expected of a
  member of a highly trained profession
• Respectable Not just us, but also our
  equipment/projects.

32
CTF Professionalism

• What is Professionalism
• The skill, competence, or character expected of a
  member of a highly trained profession
• Respectable Not just us, but also our
  equipment/projects.
• Relating to others, users, each other,
  administration.

33
CTF Professionalism

• What is Professionalism
• The skill, competence, or character expected of a
  member of a highly trained profession
• Respectable Not just us, but also our
  equipment/projects.
• Relating to others, users, each other,
  administration.
• Less flames for every flame we do get, there are
  hundreds more who are silently annoyed.

34
CTF Professionalism

• What to do actively
• Be courteous to users
• The person doing office hours, or anyone else
  should go up to see whomever comes into the
  office. Ask them Hi, can I help you?

35
CTF Professionalism

• What to do actively
• Be courteous to users
• The person doing office hours, or anyone else
  should go up to see whomever comes into the
  office. Ask them Hi, can I help you?
• Do not pretend to not see people, go up and talk
  to them Hi, can I help you?

36
CTF Professionalism

• What to do actively
• Be courteous to users
• The person doing office hours, or anyone else
  should go up to see whomever comes into the
  office. Ask them Hi, can I help you?
• Do not pretend to not see people, go up and talk
  to them Hi, can I help you?
• Try to help them with their problem. If you cant
  ask that someone else in the office help. If no
  one has an answer, take the users info and send
  an e-mail to the list.

37
CTF Professionalism

• What to do actively
• If the user is rude/obnoxious/threatening
• Do Not Be Rude to Them! Remain calm, listen
  attentively and address the problem.

38
CTF Professionalism

• What to do actively
• If the user is rude/obnoxious/threatening
• Do Not Be Rude to Them! Remain calm, listen
  attentively and address the problem.
• If the problem is unsolvable, stick with your
  point. Being polite does not mean being a push
  over, or backing down.

39
CTF Professionalism

• What to do actively
• If the user is rude/obnoxious/threatening
• Do Not Be Rude to Them! Remain calm, listen
  attentively and address the problem.
• If the problem is unsolvable, stick with your
  point. Being polite does not mean being a push
  over, or backing down.
• If the user is being a real jerk, or is simply
  not listening to you, repeat your point.

40
CTF Professionalism

• What to do actively
• If the user is rude/obnoxious/threatening
• Do Not Be Rude to Them! Remain calm, listen
  attentively and address the problem.
• If the problem is unsolvable, stick with your
  point. Being polite does not mean being a push
  over, or backing down.
• If the user is being a real jerk, or is simply
  not listening to you, repeat your point.
• If this does not work, politely tell them that
  you will bring the issue up to the CTF chair.
  Take their info down.

41
CTF Professionalism

• What to do not do
• If the user is rude/obnoxious/threatening

42
CTF Professionalism

• What to do not do
• If the user is rude/obnoxious/threatening
• Do not be rude to users.

43
CTF Professionalism

• What to do not do
• If the user is rude/obnoxious/threatening
• Do not be rude to users.
• Do not leave food/garbage lying around.

44
TWiki

• TWiki
• Go to http//staff.sus.mcgill.ca

45
TWiki

• TWiki
• Go to http//staff.sus.mcgill.ca
• Select TWiki

46
TWiki

• TWiki
• Go to http//staff.sus.mcgill.ca
• Select TWiki

• Login with your infopoint admin account and
  associated password.
• Ex jparen4admin

47
TWiki

• TWiki
• Has information about CTF

48
TWiki

• TWiki
• Has information about CTF

49
TWiki

• TWiki
• Has information about CTF

50
TWiki

• Using TWiki
• To Edit a page go to the bottom of the page and
  click on edit.

51
TWiki

• Using TWiki
• To Edit a page go to the bottom of the page and
  click on edit.
• Editing the page is as simple as typing into a
  word processor.

52
TWiki

• Using TWiki
• To Edit a page go to the bottom of the page and
  click on edit.
• Editing the page is as simple as typing into a
  word processor.
• Like html, TWiki is a bit of a hypertext
  language, you can use certain commands to
  changed the fonts and styles.
• Click on to see a list.

53
TWiki

• Editing suggestions
• Headings

54
TWiki

• Editing suggestions
• Headings
• Bold/Italic/Bold-Italic

55
TWiki

• Editing suggestions
• Putting code HTML

56
TWiki

• Editing suggestions
• Lists

57
TWiki

• Editing suggestions
• Tables

58
TWiki

• Editing suggestions
• Wiki Links

59
TWiki

• Editing suggestions
• Wiki Links

60
TWiki

• Editing suggestions
• Wiki Links

61
TWiki

• Once youre done
• Click on Preview Changes
• Click on Save Changes
• Select the Release edit lock

62
Request Tracker/OTRS

• Request Tracker
• Go to http//staff.sus.mcgill.ca
• Select Request Tracker

63
Request Tracker/OTRS

• Request Tracker
• Login with your infopoint admin account and
  associated password.
• Ex jparen4admin

64
Request Tracker/OTRS

• Request Tracker
• Click on Postmaster (x) to open the current
  tickets

65
Request Tracker/OTRS

• Request Tracker
• Click on empty answer.

66
Request Tracker/OTRS

• Request Tracker

67
Request Tracker/OTRS

• Request Tracker
• Select open if the e-mail sent was for more
  information. On the other hand, if youve solved
  the case select closed successful.