Synergy and Purpose in Service

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Synergy and PurposeinService

• For Our
• Nation..and
• Our Future

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HIGHER-ORDER THINKING

• High level cognition
• Computing
• Calculating
• Problem-solving

• Our technology
• Data
• Statistics
• Research

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Another Level of Higher-order
Thinking

• Feeling
• Affect/Mood
• Relationship building
• No significant learning occurs without a
  significant relationship of mutual respect.

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WHAT DO YOU DO?

• WHY DO YOU IT?
• WHAT EFFECT DOES WHAT YOU DO HAVE ON
• YOUR CUSTOMERS?
• THE COMMUNITY?
• YOU?

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Our Field Psychology and ManagementDefinitions/
Examples

• Positive Reinforcement
• Rapport
• Consistency
• Depression
• Anxiety

• Affiliation Want/Need
• Unconditional Positive Regard
• Modeling
• Self-Esteem
• Repression

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RELATIONSHIPS

• How we RELATE to one another
• Interpersonal Behavior
• Behavior
• Behavioral Repertoire/Consistency
• PERSONALITY
• LIFE IS ABOUT RELATIONSHIPS
• SEEKINGFORMING MAINTAINING THEM

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SPOUSE

• GENDER
• RACE/CULTURE
• AGE
• INCOME
• RELIGION
• PHYSICAL ATTRACTIVENESS
• INTELLIGENCE
• FRIEND

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CULTURE the values and beliefs
of an organization.CLIMATE how it feels to be
a part of the organization.
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What professional qualities are important to
present to your customers?
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If you are that way with your CUSTOMERS, you must
be that way with EACH OTHER.

• You have external customers.
• You are INTERNAL CUSTOMERS.
• SELECTIVE PROFESSIONALISM

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DRAW THE DASHBOARD OF THE PRIMARY VEHICLE THAT
YOU DRIVE.
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TEAM a group of people MUTUALLY
DEPENDENT on one another to achieve a common goal.

• WHAT DO YOU FEEL
• ABOUT WHAT YOU DO
• AS A MEMBER OF THIS TEAM?
• LISTEN.

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TRUST VS. CONFIDENCE

• CONFIDENCE the level of surety that we have
  about someones ABILITIES.

• TRUST the level of surety that we have about
  someones MOTIVES.

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The best leaders work from a place of integrity
within themselves, from their hearts. If they
dont, they cant inspire trustful relationships.
In the absence of trust, organizations fall
apart. Parker Palmer
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The next time you think youre perfect, try
walking on water.

• FORGIVENESS.

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Tragedy has but one benefit.it puts things in
perspective.
Paul Burka
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EFFECTIVE PRAISE

• Look at your co-worker.
• Move close physically.
• SMILE.
• Say lots of nice things to the person.
• PRAISE THE BEHAVIOR, NOT THE PERSON.
• Show physical affection.
• Praise immediatelyas often as possiblein
  response to the EFFORT.

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Learning is the best of all wealth it is easy
to carry, thieves cannot steal it the tyrants
cannot seize it neither water nor fire can
destroy it and far from decreasing, it increases
by giving. NaladiyarTeacher
s effect eternity.