The QPA Process

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The QPA Process
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The QPA Process

• COMPLAINTS

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COMPLAINTS

• Referred to Co-Chairs of Quality Practice Award
• Submit in confidence
• Inform advisor
• Do not include in written submission
• Probably will not prevent award

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SERIOUS COMPLAINTS

• Investigation for systematic poor performance
• Serious professional misconduct
• Dishonesty or lack of personal integrity
• Sexual misconduct
• Referral to GMC or Ombudsman
• If when become public, could
• damage the College

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The QPA Process

• THE SUBMISSION

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WRITTEN SUBMISSION

• Typed A4 format
• New page for each criteria
• Criteria number and statement written above
  evidence
• Index
• Pages numbered

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Candidates and Team Members Study Day
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WRITTEN SUBMISSION

• Size matters!
• Avoid extensive appendices
• Avoid polypockets
• Proof read
• 4 copies
• 1 Office procedures manual
• Held together securely

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CLARIFICATION

• Assessors check criteria met
• Clarification issues go to
• lead
• adviser
• practice manager

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The QPA Process

• THE VISIT

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THE QPA ASSESSMENT TEAM

• Lead external assessor
• and 3 out of
• Practice manager
• Primary care nurse
• Lay assessor
• GP

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AIMS OF VISIT

• Part summative
• Mainly formative
• Help team to identify areas of current good
  practice
• Areas for further development

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QPA ASSESSMENT VISIT PROGRAMME (EXAMPLE)

• The Assessors will meet prior to the visit to
  plan their programme for the day
• 0815-0915 Arrive at practice and sign
  confidentiality Form All
• Observation of reception/office Manager
  Assessor
• Search of Notes GP Assessor
• Waiting Room/Check List Assessor 3
• Tour of Premises Lead
• 0915-1000 Interview with Practice Manager All
• 1000-1030 Interview with three practice selected
  patients
• (Lead Assessor to be present)
• Patient 1 Assessor 1
• Patient 2 Assessor 2
• Patient 3 Assessor 3
• Talking to patients in waiting
  area Assessor 4
• 1030-1115 Interview with reception and admin
  staff All
• 1115-1200 Interview with practice nurses
  All
• 1200-1245 Interview with attached or other
  professional staff All

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WHAT TO EXPECT

• Politeness and respect from assessors
• Criteria not clearly met in submission will be
  checked
• Challenged
• Honesty in feedback
• Shattered

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YOUR RESPONSIBILITES

• Ensure all or next to all are present
• Ensure all aware of process
• Near normal operation of practice
• Room for interviews
• Sustenance for all
• Feedback to as many of team as possible

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PRACTICE VISIT by WH Audit(helped by Alex Thain,
Inverness)
Start all the clocks, ignore the telephone
Prevent the doc from reaching for a weighty tome
Silence the patients, strike managers dumb
Bring out the coffee, let the visitors come
Let vultures circle gloating overhead
Broadcasting the message "not yet quite dead"
Put badges on the staff, gauge the public loves
Let allergic nurses wear latex-free gloves
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Verify north and south, confirm east and west
Count the working week, no Sunday rest Measure
asthma and waiting, why take so long? I thought
QPA would last forever, I was wrong The stats
are not wanted now, discard every one Pack up
the data and start having fun Pour away the
worries and sweep up the wood Now officially
confirmed, yes we're pretty good! By Alex Thain