New York State Healthcare Volunteer Program

1
New York StateHealthcare Volunteer Program

• A² Conference
• October 4, 2007
• Dawn Rougeux

2
Existing State Volunteer Program

• NYSNA recruits nurse volunteers
• MSSNY recruits physician volunteers
• Licensed medical professionals register on-line
  as a state volunteer through HPN
• 22 MRCs
• 2 known hospital-based teams
• Local Health Department POD volunteers
• Recruitment through SED Board of Professions
• Limited production pilot program with 8 counties

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MRC Coverage Areas
4
Advantages of a State-wide Volunteer System

• Leverage tools, resources, dollars
• Identify where volunteers live vs. work
• Identify volunteers who volunteer for multiple
  agencies
• Remove duplications
• Identify recruitment opportunities

5
The Challenge

• Develop a statewide strategic plan for healthcare
  volunteers that
• fully supports both public health healthcare
  response needs
• increases the healthcare workforce in response to
  emergencies
• does not supplant local volunteer efforts
• complies with ESAR-VHP requirements

6
Volunteer External Workgroup

• Provide guidance and assistance in development
  and enhancement of volunteer program and software
  application
• Enable integration of local MRCs and county
  health department databases
• Provide recommendations that will enhance state
  and local preparedness efforts

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Partners

• American Red Cross
• County Health Departments
• EMS
• GNYHA
• HANYS
• HHS (DMAT)
• HHS (ESAR-VHP)
• Iroquois Healthcare Association
• LIJ-North Shore
• Medical Reserve Corps
• MediSys Health Network
• MSSNY

• NorMeT
• NYSACHO
• NYSNA
• NYCDOHMH
• State OHS
• NYSEMA
• SED
• SEMO
• Regional Resource Centers
• PHP Informatics Governance Group
• WNY Healthcare Association

8
Workgroup Process

• Sub-committee structure
• Subject matter leads
• End users
• Recommendations for
• Business rules
• Core business requirements
• Features of supporting software application
• Full Workgroup consensus

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Program Components

• Volunteer Management
• Incident Response
• Supporting Software Application

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Volunteer Management
Credential Verification
Recruit
Train Exercise
Retain
Hospital / Active Verification
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Verification

• Credential Verification
• License
• DEA license
• Inspector General Status
• ABMS (Medical Specialty)

• Healthcare Practice Verification
• Hospital privileges
• Active clinical practice

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Emergency Credential Level Status Codes
Volunteer submits completed registration form
Level 5
Non-Medical Volunteer
Level 4
Education experience verified
Volunteer Emergency Credential Level will be
updated as credentials are re-verified
Level 3
License (credentials) verified and in good
standing
Level 2
Active clinical practice verified
Level 1
Active hospital privileges verified
Initial Emergency Credential Level Complete
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Volunteer Response
HCF
Shelter
Query Volunteer Database
Activate Identified Volunteers
Select Assign
Deploy
POD
Alternate care
Triage Site
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Software Application

• Single application
• Single database
• Routine and emergency use
• Access by Local or State Volunteer Coordinator

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Balance

• Federal requirements
• State planning initiatives
• Hospital staffing requirements
• Home Rule
• Local capabilities
• Pre-existing systems
• Hazardous Vulnerability Analyses

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Dawn Rougeux Director, Emergency
Preparedness Northern Metropolitan Hospital
Association 845-562-7520 drougeux_at_normet.org