ALOHA

1
ALOHA WELCOME
2
How to Do Business with GSACynthia
McKeagueCustomer Service Director
3
FEDERAL SUPPLY SERVICE MISSION

• We help federal agencies better serve the public
  by offering, at best value, superior workplaces,
  expert solutions, acquisition services and
  management policies.

4
Hawaii Customer Service Staff

• International Director of Sales
• Tony Nonan
• Customer Service Directors Hawaii
• Cynthia McKeague
• Melinda Eyre
• Supply Technician Evelyn Seiler
• Supply Mgt Specialist Gloria Wong
• Office Assistant Antoinette Kunukau

5
GSA CUSTOMER SERVICE OFFICE - HAWAII

• Assist with Order Expedites
• Assist with Questions and Concerns about Supply
  Support
• Provide Order Status
• Conduct Periodic Visits
• Conduct Supply Seminars/Training
• Provide Resources
• Acts as Customer Service Liaison between the
  Mainland, Far East, and Pacific

6
HAWAII CUSTOMER SERVICE OFFICE

• Located in the Federal Bldg, Rm 8-117
• Coml. Phone [phone] Voice
• 808-541-3406 FAX
• DSN 438-4960 VOICE
  DSN 438-4502 FAX
• E-MAIL INTERNET
  first.last name_at_gsa.gov

7
GSA Customer ServiceFar East

• GSA Director of Sales - Mainland Japan
• Ken Swensen DSN 225-9252
• GSA Director of Sales - Okinawa
• Ralph Cervantes DSN
  634-3641
• GSA Director of Sales - Korea
• Ron Walker DSN
  768-8867

8
GSA SUPPLY SUPPORTThree Supply Programs
FEDERAL SUPPLY SCHEDULE PROGRAM
STOCK
SPECIAL ORDER
9
GSA Multiple AwardSchedules
10
MULTIPLE AWARD SCHEDULES

• Multiple Contractors for comparable items
• Volume Discount Pricing
• Products at Varying Prices
• Most Favored Customer Discounts
• Allows customer flexibility and selectivity

11
MULTIPLE AWARD SCHEDULES

• Procurement Laws and Regulations already applied
  including SBSA (FAR 19.502-1)
• CBD Synopsis not required
• Competition Requirements Met
  
  
  
  
  (FAR 6.102(d)(3)
• Prices determined fair and reasonable
• Use your credit card
• No Order Limits Maximum order limitation flags
  further discount opportunities

12
Blanket Purchase Agreements

• Define your agency requirements
• Estimate your quantities and delivery
  requirements
• Make your Best Value selection
• Place your orders
• Review the BPA at least annually to make sure it
  remains a best value for your agency

13
Samples of Best Value Determination Factors

• Special features
• Trade-in considerations
• Warranty considerations
• Maintenance Availability
• Past Performance
• Delivery Time
• Price
• Compatibility with existing furniture

14
Special Order Program/Commodity Centers
15
SPECIAL ORDER PROGRAM

• 1.4 Billion Sales
• GSA does the buying for you!
• Commercially Available Items
• Direct delivery program
• Place requisitions using NSNs FEDSTRIP/MILSTRIP/G
  SA
  
  
  
  
  ADVANTAGE

16
COMMODITY CENTER ORGANIZATION

• Centralized Commodity Management
• Contracting/Purchasing Functions
• Technical Expertise
• Requisition Processing

17
OFFICE SUPPLIES PAPER PRODUCTS
Copier paper Boxes Pens/pencils Tape Computer
disks
alexandra.sabbers_at_gsa.gov NEW YORK, NY
18
GENERAL PRODUCTS
FORT WORTH, TX gpc.rpc_at_gsa.gov
19
FURNITURE CENTER
Systems Computer Barracks Quarters Hospital Seatin
g Cabinets Tables

ARLINGTON, VA usmilnfc_at_gsa/gov percy.walker_at_gsa.go
v
20
SCHEDULE ITEMS

• Systems Furniture
• Casegoods
• Chairs
• Lounge Seating
• Computer Support Furniture
• Accent Furniture
• Conference Rooms

• Partitions
• Lamps
• Floor Coverings
• Window Treatment
• Wall Art
• Artificial Plants
• Classrooms
• Training Rooms

21
AUTOMOTIVE CENTER
ARLINGTON, VA nancy.tyrell_at_gsa.gov
22
AUTOMOTIVE EXPRESS DESK

• For Urgent Requirements
• Light Trucks, Utility, Carry-Alls, Vans
• 45-60 Day Delivery
• Call 703-305-415 Fax [phone]
• Internet nancy.tyrell_at_gsa.gov

23
SERVICES ACQUISITION CENTER

• Professional Engineering
• Marketing, Media, Public Info
• Financial Asset Services
• Financial Management
• GSA Smartpay

ARLINGTON, VA bruce.spainhour_at_gsa.gov
24
Management Services Center

• Management and Organization Business Improvement
  Services (MOBIS)
• Environmental Advisory Services
• Translation Interpretation Language Services
• Energy Services
• Logistics Worldwide (LOGWORLD)
• For Information contact
• Todd Posey
• 253. 931.7018
• http//www.northwest.gsa.gov/fss/services

25
HARDWARE SUPERSTORE
Washers/dryers Refers/ranges Power
tools Drills Tool kits Paints, brushes, sealants,
adhesives, metalworking machinery and
agricultural equipment
KANSAS CITY, MO rick.walton_at_gsa.gov
26
GSA Resources

• Tools for finding what you need

27
Schedules E-Library
28
(No Transcript)
29
(No Transcript)
30
(No Transcript)
31
(No Transcript)
32
(No Transcript)
33
(No Transcript)
34
(No Transcript)
35
www.gsaadvantage.gov
Mother of All Digital Marketplaces Forbes,
Oct. 16 2000
36
AWARDS

• FY96 Computerworld Smithsonian Award for
  Innovative Technology in the Workplace
• FY97 Government Executive Magazine Federal
  Technology Leadership Award
• FY98 Government Computer News Best of Feds
  Award
• FY00 Inclusion in the 2000 Computerworld
  Smithsonian Collection
• FY00 CIO Magazine Web Business 50/50 Award one
  of the Top 50 Intranet Sites in the world
• FY00 Federal Acquisition Award for Business
  Solutions in the Public Interest
• FY02 E-Gov 2002 Explorer Award

37
Sales
Millions
250
184
200
160
150
138
100
86
59
50
31
4.9
0
FY02
FY96
FY97
FY98
FY99
FY00
FY01
(Sales to date - 664M for 1.1 million orders)
38

Stats

• 7,815 FSS Vendors w/9,183 Contracts
• 3,441, 296 FSS Products Services
• 140 VA Schedule Vendors
• 101,376 VA Products
• 168,283 Registered Customers
• 75,000 Searches Every Work Day
• 5 Searching Users for Every Buyer

39
Out with the OLD
40
USER ID
PASSWORD
In With The NEW!!
Product Search
41
(No Transcript)
42
Wireless
43
LAN
44
(No Transcript)
45
(No Transcript)
46
(No Transcript)
47
GSA E-Buy
48

What is e-Buy?

• e-Buy is an online Request for Quotes (RFQ)
  tool which allows Federal buyers to obtain quotes
  and issue orders for products and services
  offered by sellers on the GSA Multiple Award
  Schedules program.

49
How to access e-Buy?

• Access e-Buy through GSA Advantage at
  www.gsaadvantage.gov
• If you are already registered, login to GSA
  Advantage! with your existing User ID and
  Password
• Select the e-Buy link at the top of the page

50
Use e-Buy for

• Services
• Large quantity or high dollar purchases where you
  are seeking a discount from contract pricing
• Purchases with complex requirements
• Determining sources of supply
• Receiving quotes on Blanket Purchase Agreements

51
How Does e-Buy Work?

• Find the category of the product/service you wish
  to purchase
• Choose the sellers whom you would like to quote
  on the RFQ
• Enter your RFQ requirements
• Specify the time frame the RFQ will remain open
• Review quotes and notify sellers
• Make a purchasing decision based on Best Value
  criteria
• Create a purchase order

52
Who may submit a quote through e-Buy?

• MAS sellers selected by the Buyer
• MAS sellers who have contracts under the same
  category

53
Process Improvements

• Replaces manual paper process for RFQs, quotes
  and orders
• Paperless environment
• Sends RFQs directly to seller specified emails
• Simplifies market research with an electronic
  sources sought

54
e-Buy Facilitates Greater Competition

• Send RFQs directly to multiple sellers
• RFQs are transparent to all sellers in category
  through GSAs Vendor Support Center website
• All sellers in category may submit a quote
• Section 803 Compliance (DoD only)
• Access to over 8,800 contracts on GSA Advantage!

55
Enhanced Accountability

• Buyers have history of RFQs, offers and awards
• Buyers can view socio-economic status of sellers

56
Issuing RFQ for Services

• Develop a statement of work and attach to the RFQ
  which includes
• Location of work, period of performance,
  deliverables, applicable standards, and
  acceptable criteria, and special requirements
• Send RFQ to at least three sellers (over 2,500)

57
Contact GSA

• GSA Advantage Help desk at [phone],
  select option 5
• Via e-mail at gsa.advantage_at_gsa.gov

58
JWOD
59
JWOD

• Named for its enabling legislation, the
  Javitz-Wagner-ODay Act of 1971
• Mandatory source of supply for all Federal
  agencies
• Administered by a Presidential Committee for
  Purchase From People Who Are Blind or Severely
  Disabled

60
JWOD Program

• Creates jobs and training opportunities for
  people who are blind or who have other severe
  disabilities

61
JWOD Products

• JWOD and the preferred price list is the
  requirement to purchase JWOD products before
  commercial brand products
• These products are distributed under the brand
  name Skilcraft

62
GSA Federal Supply Service

• GSA is the primary distributor of JWOD office
  supply products 700 items in Hickam CSC
• GSA is your answer to meeting your agencys
  socio-economic goals and achievements
• JWOD products are easily identified in GSA
  Advantage on-line ordering program and CSC
  catalogues

63
GSA Hickam Customer Supply Center
64
Hickam Customer Supply Center

• RITA LORING
• Manager
• DSN 448-8937
• E-mail rita.loring_at_gsa.gov

65
Hickam Customer Supply Center

• Hours 800 a.m. 300 p.m.
• Cust Svc Hrs 700 a.m. 800 pm.
• Located on Kuntz Ave., HAFB
• Phone [phone]
• Fax [phone]
• E-Mail hickam.cscorder_at_gsa.gov

66
Opening an Account

• Complete an Application
• AAC
• Credit Card Number, Name
• Shipping/Mailing Address
• Submit to Customer Service Desk
• DSN Fax [phone]
• Your Account Info is Quickly Loaded
• Youre Ready to Shop!

67
Special Order Program

• Purchase Items Not Stocked in the Store
• Order received within 8-10 weeks
• GSA contracts used for Best Value
• Perfect for one time buys
• Account charged when Hickam receives order

68
Whats Available at Hickam?

• Environmentally-friendly products
• Skilcraft Products - JWOD
• Office Supplies
• Medical/Dental Supplies
• Recreational Supplies
• Cleaning Supplies
• UNICOR chairs
• Computer Supplies
• And Much, Much More!

69
Next Day Desktop Delivery

• Submit order by 100 p.m.- Order processed for
  next day desktop delivery
• Order delivered by COB next business day for
  FREE!
• No Minimum Order Required!

70
FAR EAST GSA MARTS

• Yokota
• Misawa
• Kadena
• Iwakuni
• Osan
• Kunsan
• Atsugi
• Camp Zama

71
GSA Website

• www.fss.gsa.gov

72
CENTRALIZE MAILING LIST SERVICE

• Order GSA publications
• Put your name on the mailing list for new
  publications/brochures
• Internet http//pub.fss.gsa.gov
• CMLS.gsa_at_gsa.gov
• Fax [phone]

73
Upcoming Events

• 2003

74
GSA International Products and Services EXPO

• May 6-8 2003
• San Antonio, TX
• Dual Training/Exposition
• Over 100 hours of free training sessions
• 500 GSA commercial partners show-casedwide-range
  of products services
• http//expo.gsa.gov

75
Questions?
76
Thank you for joining us today!For copies of
todays presentation visit the DBEDT website at

• http//www.hawaii.gov/dbedt/ert/epc02/