The Public Sector and Xtremesoft

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The Public Sector andXtremesofts AppMetrics

• Working Together to Maximize Application
  Availability for Government Servants and Citizens

Web Site www.xtremesoft.com Email
info_at_xtremesoft.com
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Table of Contents

• Case Studies
• Federal Agency (COM)
• State Agency (COM)
• County Government (COM)
• How does Xtremesoft AppMetrics differ from
• Management Consoles and Management Frameworks
• Summary

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The Federal AgencysMission-Critical Application?

• Description
• A federal agency involved with national security,
  is implementing a new mission-critical
  application for securely tracking and sharing
  confidential documents between their field
  offices and facilities
• Application Platform Size
• 32 CPU application using the COM platform
• Geographic Coverage
• 25 Field offices throughout the United States
• Associated facilities around the world
• Point of Contact
• Prime Contractor

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The Federal AgencysApplication Requirements?

• This federal agency needs to
• Ensure on-going health of the application in
  real-time
• Receive alerts when performance begins to degrade
• Generate reports recording performance of the
  application over specified time periods
• Obtain historical data for future capacity
  planning
• What is the impact if they ignore these
  requirements?
• Potential national security breaches with
  unthinkable consequences
• Who did this federal agency turn to for their
  solution?
• Xtremesoft and AppMetrics for Transactions

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The Federal Agencys Solution?Xtremesofts
AppMetrics for Transactions

• Feature
• Alerts via SNMP, SMTP, and the Windows Event Log
• No code level instrumentation of application is
  required
• Easy-to-use GUI interface
• Historical reporting on production performance
  data and metrics

• Benefit
• Assures maximum availability of the application
  for its mission
• Potential problems are resolved before they
  become an issue for the applications end users
• Solution usable out of the box, no security
  risks were incurred
• Reduced ramp-up time for customization for
  performance benchmarks and alert thresholds
• Facilities capacity planning and forecasting
  essential to federal budgeting and congressional
  oversight process

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The State AgencysMission-Critical Application?

• Description
• This state agency has developed an new
  electronic, state-wide, Medicaid claims
  processing application
• Application Platform Size
• 12 CPU pilot application using the COM platform
• Scaling to 100 CPUs when fully deployed
• Geographic Coverage
• 30 Field locations within the state
• Point of Contact
• Prime Contractor

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The State AgencysApplication Requirements?

• This state agency needed to
• Determine which COM components were hanging in
  their application
• Diagnose where bottlenecks existed to improve
  performance
• Define Service Level Agreements (SLAs)
• Generate understandable reports
• What was the impact if they ignored these
  requirements?
• Continued losses due to failure to switch off of
  a legacy, paper based claims process (currently
  highly susceptible to fraud)
• Personal hardships sustained by honorable
  citizens relying on speedy resolution of claims
• Who did this state agency turn to for their
  solution?
• Xtremesoft and AppMetrics for Transactions

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The State Agencys Solution?Xtremesofts
AppMetrics for Transactions

• Feature
• Real time reports and views with business
  process nomenclature
• Historical reporting that features application
  and transaction correlation by time and date
• Alerts via SNMP, SMTP, and the Windows Event Log

• Benefit
• Application and transaction focused views enables
  IT Ops to understand what is going on
• Actual historical data compared to historical
  recollections improved capacity planning
  process
• Enables rapid recovery of the system if a problem
  arises, maximizing availability for citizens who
  access it

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The CountysMission-Critical Application?

• Description
• A state county developed a new application to
  allow citizens to access property title and land
  records information over the web.
• Application Platform Size
• 4 CPU application using the COM platform
• Scaling to 100 CPUs when fully deployed
• Geographic Coverage
• Web based, for the entire county
• Point of Contact
• The countys internal IT group

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The CountysApplication Requirements?

• This county needed to
• Identify performance degradation at both
  transaction level and component level
• Identify aborted and hung transactions
• Set threshold triggers and issue alerts to
  forestall problems
• What was the impact if they ignored these
  requirements?
• Citizens would be unable to use the system and
  would have to physically be present in order to
  access county property records
• Potential public backlash if this e-government
  project failed
• Who did this state agency turn to for their
  solution?
• Xtremesoft and AppMetrics for Transactions

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The Countys Solution?Xtremesofts AppMetrics
for Transactions

• Feature
• Pinpoint problem diagnosis by application,
  component, and method
• Set thresholds on resource consumption by
  application
• Alerts via SNMP, SMTP, and the Windows Event Log

• Benefit
• Delivered in-depth diagnostic detail allowing for
  rapid identification correction of problem
  components
• Identify software problems as opposed to hardware
  limitations enabling better long range planning
• Generated early warning alerts enabling IT Staff
  to take corrective action before user notices
  problem

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The Public Sector ReliesOn Xtremesoft AppMetrics

• AppMetrics solutions are in use today throughout
  the public sector
• Multiple Federal Governments
• State and Local Governments
• Public sector agencies and departments use
  AppMetrics solutions to guarantee the
  availability of their mission-critical
  applications
• Detection of problems before they occur
• Root cause analysis for rapid problem resolution
• Auditing of performance and service commitments
• Capacity planning and forecasting for equipment
  budgeting

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Xtremesofts AppMetrics Familyof Products are
Focused Solutions

• They are point solutions geared towards
  explicitly managing
• MTS, COM, and .NET Enterprise Services
• .NET Framework
• They collect detailed, application specific
  events and metrics for your custom business
  applications
• Aggregates events from multiple underlying
  technologies
• Collates them from the perspective of your
  application
• Gives you a view that corresponds to your
  businesses
• Enables you to measure and maximize a specific
  custom applications effectiveness and
  availability

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In Summary

• Many of the management tools on the market today
  are best when it comes to monitoring
• Base operating system
• Core infrastructure technologies
• Packaged applications
• Xtremesoft AppMetrics excels at managing
• Your custom developed, critical business
  applications
• Providing finer granularity on key MS
  transactional technology
• And propagating it to management frameworks like
  Tivoli or HP OpenView
• Xtremesofts proven AppMetrics solutions are in
  use throughout the public sector today, at all
  levels.