PLOWING NEW GROUND:

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PLOWING NEW GROUND

• The EyeCare Alabama Initiative
• Wonsuck Kim, DO, Florence, Alabama
• Alabama Academy of Ophthalmology
• Joan Wimberly, R.N.,
• Diabetes Quality Improvement Specialist
• Alabama Quality Assurance Foundation

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July 22, 2003 Eye Initiative Results

• 49 participants
• Of the 37 that made appointments, only three were
  no-shows
• There were 15 walk-ins

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Results

• 12 (24.5) had some degree of
• retinopathy
• 4 (8.2) had laser treatment performed
• 43 (87.8) had specific follow-up
• recommendations (i.e. cataract,
  glaucoma, etc.)

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Customer Satisfaction Survey
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Customer Satisfaction Survey
How did you get here today?
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Customer Satisfaction Survey
After you got here, how long did you have to
wait for your exam?
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Customer Satisfaction Survey
Have you ever had a dilated eye exam before today?
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Customer Satisfaction Survey
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Customer Satisfaction Survey
How likely is it that you would return to another
event like this?
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Customer Satisfaction Survey

• What could we do to improve this experience for
  you?
• Stay on time (3)
• Nothing else (46)

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Questions ??

• For additional information, please contact
• Joan Wimberly jwimberly_at_alqio.sdps.org
• This material was prepared by Alabama Quality
  Assurance Foundation under a contract with the
  Centers for Medicare Medicaid Services (CMS).
  Contents do not necessarily represent CMS policy.
• 7SOW-AL-GEN-04-10