Managing Learner Expectations

1
Managing Learner Expectations

• Carol Hulm
• British Computer Society

2
Why does the NHS need IT?
3
History
4
Project Aims
5
Strategic Fit
LLL
NPfIT
DfES
Pre-reg. CPD
6
Known factors at Jan 2002.
7
Train the Trainer
8
Individual Drivers

• Know your Learners
• Current abilities and skills
• 25 no skills
• 52 limited skills
• 23 good skills
• Learning Styles
• So large need to meet all learning styles
• Drivers
• Internationally recognised qualification
• Good on CV especially in service areas
• Keeping up with the Times

9
Flexible Delivery -Learner focussed
Option 1 No Skills Option 2 Limited Skills Option 3 Competent Option 4 Remote
Full Tutor Support Partial Tutor Support Minimal tutor Support No Tutor session
All 7 Modules 3 4 Modules Site navigation and process sessions All done via Email/E-Learning (except tests)
Up to 180 hours to complete Between 80 120 hours to complete Learner dependent between 20 80 hours Could be less than 20 hours
10
Major Success Factor
11
How does this fit?
12
Key Success Factors
Flexible Delivery Allowing local control
Excellent Customer Service
Engaging Key Stakeholders