How Does Secure Messaging With Patients Work

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How Does Secure MessagingWith Patients Work?

• Looks and Feels Like Email
• But Its HIPAA Compliant

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Why MyCareLINK?

• Regular email is not HIPAA compliant
• Reduce phone call interruptions
• Avoid phone tag with patients
• Document patient questions and the answers they
  receive
• Increase patient satisfaction and loyalty
• Provided by Memorial Hermann and MHHNP at no
  extra charge

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MyCareLINK Stats

• In use since April 2001
• Over 3,700 registered patients
• Used by over 100 physicians and their staffs in
  the Houston area

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Examples of a few Clinical Practices Currently
Using MyCareLINK

• Womens Healthcare Affiliates, The Woodlands
• Dr. Slavek, Family Practice, Katy
• Hermann Cardiac Rehabilitation
• UT General Medicine, Medical Center
• Memorial Urology, Memorial City
• Dr. Marino, OBGYN, The Woodlands

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Secure Messaging Functionality from the Patients
Point of View
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Registered patients and family caregivers can log
in securely from any computer with an internet
browser and an internet connection.
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Patients home page
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Patients can send five different types of
messages. (Configurable by office each office
can opt in or opt out of supporting any type of
message.)
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Configurable reminder window appears every time a
patient clicks Send.
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Configurable reminder window appears every time a
patient clicks Send.
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Configurable reminder window appears every time a
patient clicks Send.
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Email Notification is Sent to Patients Personal
Email Addresses When They Receive MyCareLINK
Messages
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Secure Messaging from the Clinics point of view
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Registered physicians and staff can log in
securely from any computer with an internet
browser and an internet connection.
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Checking for messages is as easy as looking at
your Physicianlink home page.
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Send test results to patients.
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Prompts Are Sent to Clinicians Email Address
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Questions?