Preventive Maintenance

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Preventive Maintenance

• Moshe BenBassat, Click Software
• John Canosa, Questra
• Ian Wray, Indus

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Preventive Maintenance
Moshe BenBassat Chairman and CEO
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Preventive Maintenance
John Canosa Chief Technology Officer
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A Key Enabler for Preventive and Predictive
Maintenance is Intelligent Device Management

• Real-time connections with your customer
• Differentiate with smarter, faster support new
  services
• Identify out-of-spec performance of products in
  the field
• Detect problems early or even prevent them
• Become a valued partner to your customers

Real time device information
Sales and Marketing
Technical Services
Service Team
R D Team
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Using IDM as a critical piece in realizing
Preventive Maintenance
1. Equipment has a problem (moves out of spec)
2. Real time operating performance data flows to
service
6. Equipment running smoothly again
4. More efficient service calls scheduled based
on true usage or early warning indicators
3. Analysis of usage, downtime patterns, and
average system behavior are analyzed internally
5. Proactive service/ convenient times for the
end customer
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Security and Scalability are Key to Any IDM
Implementation
DMZ
Questra Control Center and Questra Applications
Service Agent
Commercial Load Balancer
TotalAccess Servers
Internet
LAN, WLAN, WAN, DIAL-UP
Application Servers
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Database Servers
Commercial Load Balancer
Web Server
Questra Smart Service Solution 4.1 supports
clustering of the entire server system
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Benefits of Preventive Maintenance using IDM
Increased customer satisfaction loyalty

• Proactive Service
• Prevent outages and downtime
• Solve more online
• Eliminate emergency site visits

• Efficient Service Scheduling
• Service technician can accomplish several tasks
• Convenient, non-peak times for the customer
• Service technician has the right parts

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Thank You
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Track B Preventive Maintenance

• Ian Wray
• VP Product Management
• Indus

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Push MaintenanceAssets online

• RCM
• M2M Machine to Machine integration
• Online Asset health monitoring
• Automated decision support / analytics
• Push info to workforce on any device
• RFID

Push Maintenance
Predictive Maintenance
Maintain when a potential failure is identified
Preventive Maintenance
Maintenance at a fixed frequency
Reactive Maintenance
Service assets as needed
Reactive
Proactive
Analytic
1980s
1990s
21st Century
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Optimize Maintenance Strategy

• Minimize downtime
• Maximize output
• Cost effective use of resources
• Provide a quality product
• Safe and environmentally friendly operation
• Do it well
• Do the right maintenance

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Reliability Centered Maintenance

• Process used to determine the most appropriate
  maintenance for an asset depending on how the
  asset is operated

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Reliability Centered Maintenance (RCM)
Indus Asset Suite
RCM METHODOLOGY
ASSET STRATEGY

• PM
• PdM
• RTF
• Redesign
• Failure Finding Task

Determine the best way to maintain a system based
on how its being used

• Actual and Target MTBFs / MTTRs
• Manage Maintenance Mix

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Condition MonitoringKey Trends

• Increased Use Of Smart Sensors
• RFID, Smart pumps
• Cost-Per-Point keeps going down
• Wireless hardware, Diagnostic tools easier to
  implement
• Move to Outsourced Maintenance
• Requires remote monitoring of asset health
• Integration of CM, Controls Data Historians
  with Asset Management
• MIMOSA and The OPC Foundation OpenOM
  Information Standards

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Push MaintenanceCBM Connector
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