ICT Growing Pains

1
ICT Growing Pains

• Sue Thornburn
• Assistant Director of Information

2
A little bit about us

• Acute Trust with two hospital sites
• The James Cook University Hospital
• The Friarage Hospital
• 6759 Employees
• 110 Wards Units
• 1,100 Beds

3
Infrastructure history, how it all started

• 60 dumb terminals
• Asynchronous network with serial connections.
• PAS and WIMS
• Pathology system with hard wired terminals.

• Departmental systems
• 1995 First email pilot of 20 users MS Mail.
• Resource Management (Casemix System)

4
(No Transcript)
5
And our current IT Infrastructure

• Exchange 5.5 2003
• SQL 97 2000, 2005
• Windows NT4
• MOM 2005
• SMS 2003
• BizTalk 2006
• Veritas backup

• 8,000 Network user accounts in primary domain.
• 3,500 Desktops
• 250 Wireless devices
• 115 Servers
• 7 domains (NT4 AD)

6
Current infrastructure challenges

• Education and perception
• Server and desktop estate management
• User management and education
• People and processes
• Resilience and continuity of services

7
SMS Remote Desktop Deployment Project

• Procured in 2006, initial scope to roll out 1,000
  desktops and package 25 applications in 6 months
• Underestimated scale/complexity of deployment
• Current position
• Early benefits

8
Service Level Management

• Introduction of SLAs with users
• Changing staff behaviours
• Limitation of current service desk tool
• Demonstrating VFM

9
Turning challenges into benefits

• Understanding the reality
• Assessment of infrastructure
• Prioritise actions

10
Relevance to NPfIT?

• National solutions demand standardisation
• How can we meet the national challenges without
  our own house in order? We cant!
• Maturity model profiling
• Full utilisation of the Enterprise Wide Agreement

11
Where next

• So what is all this about?
• Will this help us to grow to maturity?
• What will it deliver to me?
• Clinical buy in
• Standardisation
• Prepared for national agenda

12
Do they live happily ever after?

• I hope so!