Health

1
Health Consumers Directorate General
Unit B2 Unfair Commercial Practices and Other
Consumer Protection Legislation

• Panel Discussion
• Legal Obligation to provide information
• The Unfair Commercial Practices Directive
  2005/29/EC
• Angelo Grieco
• Unit B2 Consumer Contract and Marketing Law

2
Unit B2 Unfair Commercial Practices and Other
Consumer Protection Legislation

• Need for better information
• Recent and ongoing policy initiatives (UCP
  Timeshare Framework Directive on consumer
  rights)
• UCP is a step forward
• Striking a balance

3
Unit B2 Unfair Commercial Practices and Other
Consumer Protection Legislation

• Clear information
• Complete information (misleading omission)
• Material information (qualitative criteria)
• Average consumer
• Vulnerable consumers

4
Unit B2 Unfair Commercial Practices and Other
Consumer Protection Legislation

• Invitation to purchase
• List of items
• main characteristics of the product
  identity/address
• total price (including taxes)
• arrang. for payment, delivery, performance
• Existence of right of withdrawal or cancellation
• Flexible approach (not apparent limitation of
  the medium)

5
UCP STRUCTURE
Unit B2 Unfair Commercial Practices and Other
Consumer Protection Legislation