Interpersonal Skills for Pharmacy

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Interpersonal Skills for Pharmacy

• By Debbie Nguyen
• I want to sell drugs.

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What is Interpersonal Communication?

• Communication that maximizes the presence of the
  personal
• Five Characteristics of Interpersonal
  Communication
• Unique
• Unmeasurable
• Responsive
• Reflective
• Addressable

Unique
Unmeasurable
Responsive
Addressable
Reflective
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Brief Topics Discussed in Interpersonal
Communication

• Types of Listening
• Nonverbal
• Relationships
• Conflict
• Perception
• Dimensions
• Cyberspace

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Pharmacist

What is a pharmacist?

• By Debbie Nguyen

A health professional who works in the medical
field, that is trained in the art of preparing
and dispensing drugs.
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What do they do?

• Answer questions from doctors and customers
• Provide information about over-the-counter drugs
  and make recommendations

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What do they do?

• Control the medicine produced
• Check ingredients, and procedures used to
  manufacture the medicine
• Check to see if pharmacy is stocked
• Check to see if medications are properly handled
  and stored

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What do they do?

• Assist pharmacy technicians
• Medications are correctly dispensed
• Check the patients medical histories for allergy
  information
• Address patients when and how to take the
  medications
• Warn them of possible side effects

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Important Tasks

• Double-check dosage amounts
• Obtain correct patient information
• Consider the dosage of more than one type of drug
  may affect a patient
• Handle insurance claims

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Risks

• Mistake when issuing drugs and medicine can
  affect a patients health
• Lawsuits

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What is expected of them?

• Must understand the usage, effects, composition
  of drugs, including their chemical, biological,
  physical properties
• Must know the mixing of ingredients to form
  powders, tablets, capsules, ointments, and
  solutions

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Where do they work?

• Companies that manufacture medications
• Retail stores hospitals
• Clinics grocery stores
• Wholesale pharmacies
• Government agencies

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Working Conditions

• Work about 40-hrs./week
• Normally make between 50,000-70,000 a year
• Work in a clean, well-lighted, well-ventilated
  area
• Spend all day on their feet

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History

• Years ago, pharmacists spent most of their time
  working to mix bottle pills, powders and
  ointments

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Present

• Most medicines arrive pre-prepared
• Pharmacy technicians must package it
• Dispense correct amount

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Education Requirements

• 2 years of pre-pharmacy
• 4 years of pharmacy school leading to Doctor of
  Pharmacy Degree
• Pass a state exam
• Obtain a license
• In-depth knowledge of chemistry, biology and
  medicine

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So why?
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Why are Interpersonal Skills Needed for Pharmacy?

• Influence your interviewer
• Control the interview
• Confidence and have an Interpersonal conversation
• Work with others
• Pharmacists
• Pharmacy Technicians
• Patients
• Insurance companies

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Common skills

• Analytical
• Non-verbal communication
• Empathic
• Reflective
• Speaking with those with a different ethnic
  background

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Analytical Listening

• Pg 157-163
• Goal to clarify what is behind the message
• emphasizes the listeners desires not to be
  taken an advantage of or lied to.
• the listeners determination to analyze and
  test what is heard
• Helps listener to respond critically rather than
  reacting to it

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Analytical Listening

• Physically and mentally prepare to listen
• Organize what is heard
• Understand the whole picture
• Restating
• Supporting Material
• So what?

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Use of body language

• Gestures pg 220-2
• Use of body language pg 222-3
• Eye contact pg224-5
• Silence pg 235-6

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Empathic Listening

• Pg 163-172 Listening that is sensitive to the
  full range of social, cultural, and personal
  characteristic of the other person, but only
  responds with social characteristics
• Important when friends are in need
• Counselor, teachers and managers

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Reflective

• Being aware of not only whats around us, but
  also aware of our awareness. Pg 64-65
• Reflecting by paraphrasing and adding an example

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Conversation Café

• Effective strategies for communication with
  patients who are of a different ethnic background
• Conversation with ethnic groups
• Listening
• Position-centered or Person-Centered? Pg 141

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Works Cited

• Boston Medical Center. Program Goals-Pharmacy
  Practice Residency Program. Online. 7 Nov. 2005.
  http//www.bmc.org/pharmacy/residency/practice/pra
  ctice_goals.pdf
• Career Cruising. Pharmacist. Online. 24, Jan.
  2004. http//careercruising.com/jobdetails.asp?Log
  inID9069177508OccNamePharmacistfieldJobDesc
• Ontario College of Pharmacists. Pharmacy
  Technician Skill Set. Online. June 1999.
  http//www.ocpinfo.com/client/ocp/OCPHome.nsf/web/
  PharmacyTechnicianSkillSet?OpenDocument

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Works Cited

• Quality Assurance Agency for Higher Education.
  Academic Infrastructure. Online. March 2001.
  http//www.qaa.ac.uk/academicinfrastructure/benchm
  ark/masters/pharmacy.asp
• ScholarWare. Getting In. Online. 7 Nov. 2005.
  http//www.scholarware.com/gettingin2ps.htm
• U.S. Bureau of Labor Statistics. Pharmacists.
  Online. 24, Jan. 2004. http//www.bls.gov/oco/ocos
  079.htm
• World Wide Learn. Pharmacy Aides. Online. 30
  Sept. 2005. http//www.career-planning-education.c
  om/health-sciences/pharmacy-aides.htm

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Any Questions?