Minneapolis VAMC Steven P' Kleinglass Medical Center Director

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Minneapolis VAMCSteven P. KleinglassMedical
Center Director

• Robert W. Carey Performance Excellence Award
• This Award recognizes organizations that have
  implemented management approaches that result in
  sustained high levels of performance and service
  to the veterans we serve.

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Overview

• Introduction to the VAMC, Minneapolis MN
• Medical Center Statistics
• Why We Do What We Do
• Background of Why We Took on Carey
• How We Started
• Years of Work
• Where We Are Today
• Where Are We Going

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Medical Center Statistics

• 237 Operating Beds
• 104 CLC Beds (Rehab)
• 3,000 FTEE
• 500 Million Operating Budget
• 30 Million Funded Research
• 600,000 Outpatients
• 80,000 Unique Patients
• Polytrauma Site
• Highly Affiliated with the University of
  Minnesota Medical School
• 7 Community Based Outpatient Clinics
• New 30 Bed Spinal Cord Injury Disorder Center

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Medical Center Director
Nurse Executive
Chief of Staff
Associate Director
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Executive Leadership Board


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Minneapolis VAMC

• One of the most important reasons for
  establishing an internal team is to provide a
  power plant to help drive implementation of the
  improvement plans.

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Minneapolis VAMC

• Restructuring and re-staffing only changes the
  players. In order to change the way work is
  done, the system must be changed.

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Minneapolis VAMC

• Anyone who has learned to see the organization as
  a system can never again feel satisfied with
  improvement initiatives that simply change
  staffing and the organization chart but do not
  tackle the system itself.

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Minneapolis VAMC

• Using assessments just for measurement purposes
  is like buying a Ferrari for grocery shopping.

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Minneapolis VAMC

• The secret of effective data gathering is to
  create a situation where the interviewees want to
  tell you everything.

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Minneapolis VAMC

• Some leadership teams just dont have what it
  takes to pull this off.

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Thanks!