SOADOA The Enterprise Perspective

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SOA DOA? the Enterprise Perspective Gary
GumbertCIO
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SOA Pick 3?
Fast, Good or Cheap. Pick two. Holy Triangle
When creating a project, clients must choose
only two out of the three options. They can't
have it all. It's a reality of life, clients must
deal with it.
Good Fast Expensive Choose good and fast and
we will postpone every other job, cancel all
appointments and stay up 25-hours a day just to
get your job done. But, don't expect it to be
cheap. Good Cheap Slow Choose good and
cheap and we will do a great job for a discounted
price, but be patient until we have a free moment
from paying clients. Fast Cheap Inferior
Choose fast and cheap and expect an inferior job
delivered on time. You truly get what you pay
for, and in our opinion this is the least
favorable choice of the three
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Gartners view of the Hype Cycle
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Gumberts view of the Hype Cycle
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SWOT Analysis
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Transformation Status
Low Maturity Level Not Planned, Little
Awareness, No Management Processes, Program
Specific, Siloed Technology Effort , Little or No
Performance Measurements
Medium Maturity Level - Program Specific Plan,
Good Project Management, Standard Technology
Implemented, Performance Measures Defined
(Business, IT and Ops)
High Maturity Level - Part of Enterprise Plan,
Technology standardized to Enterprise EA
/Business Architecture blueprint, Integrated
Performance Measures, Comprehensive Governance
(Transition And Transformation), Vendor Management
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IE SOA and Business Performance Maturity
Conclusion IE SOA has successfully enabled IE
Multi-Channel Business Operations Model by
modernizing TIERS Platform and operations
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Risks

• Business Value v/s IT Costs IT costs have
  continued to escalate without equivalent business
  value delivered Software, Hardware and Staff
• Current IT Operations model Inefficient and
  takes a long time to deliver business
  transformations and value
• Software, Hardware and IT Vendor Management
  Never seem to get out of the licensing trap put
  forth by the IT vendors
• Continued struggle with business-IT alignment
  What is the right governance model We dont
  have the right experts in enough
• quantity

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Response
CIO Strategies







Business Performance Management
Organizational Re-Alignment
Cost Management
Business and IT Governance

• Based on maturity level
• and initiative
• Workforce changes and
• skills access
• New Business Changes
• Manage Changes in
• Outsourced Contractual
• relationships with
• vendors

• Institute performance
• mgt methodologies
• Establish an integrated
• metrics framework
• Establish decision
• management across
• initiatives
• Establish strategic
• performance goals and
• metrics

• Continued build out of
• SOA strategy for reuse
• and standardization
• Enterprise focus
• Explore Saas as a IT
• delivery model to reduce
• costs
• Continue to consolidate
• around data center outsourcing Platform as a
  Services

• Establish governance
• structures and policies
• across the enterprise
• Enable business
• performance outcome
• and IT governance
• interactions
• Setup governance
• standards across
• assets, IT operations,
• vendors in context of
• business performance

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CIO Strategy 1 Organizational Re-Alignment

HHS CIO Structure 2004 -2007
HHS CIO Structure 2008 -2010
CIO
CIO
Deputy CIO
Deputy CIO
Deputy CIO
Director EA
EA
IMO
EASM
ESS
ITMS

• CIO Organization Redesign Principles
• Embrace SOA knowledge across the Enterprise.
  Each Deputy or Director owns a strategic
• Enterprise application.
• Institute operations best practices and
  methodologies from key projects to rest of the
• Enterprise
• Organize around strategic Enterprise projects
  (EDW, Email, IDM and Telecom)
• Enforce performance management and governance
  across the organization Specifically
• vendor management

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CIO Strategy 2 Business Performance Management
Transactional Management
Performance Management
Business and IT Executives and Middle Management
Performance Visibility and Decision Management
Business Managers focused on process changes
IT Managers focused on enabling new process
changes
Performance Management Applications
Program Data Marts
Enterprise Data Warehouse
Business Process Management Work Flow
SOA
Application 1
Application 2
Application 3
Transactional Data Store
Transactional Data Store
Transactional Data Store
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CIO Strategy 3 Cost Management
CIO and Staff Cost Management Strategies

• Continue SOA
• Standardize
• application portfolio
• based on SOA
• Improve SOA governance
• for reusability and lower
• AD costs

HHS Enterprise IT

• Continue
• Data Center Outsourcing
• Continue to Outsource
• Data Center Operations
• Enable a platform as a
• service model
• Enforce SLAs to mange
• vendor performance and
• cost

Business Process Management Work Flow
SOA
Application 1
Application 2
Application 3

• Expore Saas for
• Select applications
• Enable Saas strategies to
• consolidate and manage
• application portfolio
• Establish Saas enablement
• and management processes
• Establish a Saas ROI Model
• through a pilot

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CIO Strategy 4 Business and IT Governance
Solution

HHS Business and IT Governance Solution
Executive Management
Business Managers
Vendor Management
CIO
Web Portal

• Business Performance Visibility
• Transition and Transformation
• Performance Visibility and Impact
• Analysis
• Executive Decision Support

Executive Decision Support Apps
Business and IT Governance Apps

Enterprise Integrated Business Performance ,
Operations and Project Performance Metrics
Knowledgebase
Enterprise Business Services Model
ODS
Enterprise Data Warehouse (Performance Data Marts)
IT Governance Data Stores (Issue, Risk
and Project Mgt)
IT Systems and Applications Monitoring Data Stores
IT Operations Data Stores (Remedy et al)
Outsourced Vendor Systems
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Priorities Data Warehouse, MMIS (MITA) and
Eligibility
Power Users
Executive Management

Middle Managers
Front Line Staff
HHS Enterprise Data Warehouse, BI and Performance
Management
Program Specific Performance Mgt Apps
Enterprise Data Marts
EBT
Other
MMIS
IE

Enterprise Standard Information/Data and Services
Model
Enterprise Integrated Business Performance
Metrics Knowledgebase


Current IE Solution
Current MMIS Solution and MITA
Business Architecture
Business Architecture
IE Business Services and Processes Catalog
MMIS Business Services and Process Catalog
SOA Based Technical Architecture
SOA Based Technical Architecture

HHS Enterprise Business and IT Assets
HHS Texas Business Architecture
HHS Texas Technical Architecture
HHS Application and IT Asset/Services Portfolio
HHS Transition and Transformation Planning
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Take Away
With SOA you should get 3
ELSE