Clusters%20of%20information%20

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• Clusters of information services

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• Latin America

• e-Postal
• e-Learning
• e-Procurement
• e-Customs
• e-Security e-Safety

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• Government's Transformation

Wave

• Moving information / services to the Web
• Enhancing and expanding access and usability

Wave
Leveraging simple applications to produce
significant returns
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e-Government Portal
"Managing the Brand"
Legacy Systems
Web Design
Desktops...
Inter-Gov't Systems
Customer-focused Services Menu
Web Access
3rd Party Linkages
Kiosks, PDAs...
Personalize and Customize
Geo Spatial Mapping
Payment / Commerce Support
Smart-Search Support
Other Support Services
Financial Services
Telephone
Privacy Policy and Operational Practices
Face to Face
Other Services
Security and Systems Management
Integration and Connection

• Offices

• Open, scalable, reliable
• Fully integrated
• Customer-centered

Consistent touch across multiple channels
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Improving Services to Businesses

• Challenge
• Improve customer service to businesses requiring
  licenses
• Reduce time and costs involved
• Response
• e-licensing solution
• Value
• 250,000 licensees have access - 24 x 7
• 56 in first year!
• 80 of all renewals now completed online
• Reduce time to get a license from 4 weeks to 1 day

http//www.dllr.state.md.us/license/electron.html
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• Correios - Brazilian Post

• e-Postal
• send electronically, print/deliver locally
• 60,000,000 documents

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Helsinki, Finland Wireless/Broadband Community
Portal

• Need
• Develop community services and collaboration in
  wireless environment
• Support local business growth
• Approach
• City community portal, common case management,
  e-learning and e-commerce infrastructure
• Alliance between Symbian, Nokia, IBM, Digia et al
• Impact
• Citizen and business access through wireless and
  fibre broadband network, multiple device types
• One stop shop for all citizen services
• Collaboration, common calendars, etc
• See "WIRED", March 2001

http//www.digia.com/
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Government's Transformation

• Moving information / services to the Web
• Enhancing and expanding access and usability
• Re-engineering processes around the customer
• Becoming a knowledge provider for customers and
  employees

Wave
Wave
Wave
Wave
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Process Re-engineering
High Leverage Applications
Suppliers
Employee Intranet
Business Taxes and Reporting
Regulatory Compliance
Procurement
Customer Service Initiatives
Social Services and Revenue Initiatives
Businesses
Citizens

• Benefits and Resource Mgmt

Government to Government