Intranet Portal Guide Vision

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DIG FOR VICTORY
Intranet Visions
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Project Mercury
PROJECT
MERCURY

• Visioning Scenarios
• Sometimes it helps to paint a picture!

Four different scenarios of how the world could
be different for our employees in the future
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Scenario Recruitment(to illustrate the power of
linking internet, extranet and intranet services
together)

• View the Job Ad on the ABC Co Opportunities
  section / pages
• Make an application and attach my CV

• Log-in using my ID and Pin
• Book an interview slot online from the available
  slots
• Fill out a travel expenses form

• Receive my offer letter and phone write to
  confirm acceptance
• Pack invites me to go online again using ID PIN

• Hit the desk running on day one with all my admin
  sorted
• Impressed with how organised ABC Co is

Internet
Intranet
Extranet

• Receive an email inviting me for interview, which
  includes a 6 digit guest ID number and four digit
  pin to access the Recruitment extranet

• Receive an email confirming my interview and the
  name of the person I will see
• Print-off the attached visitor pass car parking
  form
• Go for the interview

• Online, I fill out Payroll Bank Details Form,
  Private Medical Form, Pensions Application Wish
  Form, Car Form, etc.
• Before I even start at ABC Co!

• And then the final delight and surprise.. I find
  that my log-on ID to all the systems I need and
  my first password are the very same I used during
  my recruitment

what a great place to work!
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Scenario Maternity Leave(to illustrate
multi-channel approach to employee relationship
management)
IVR

• Go onto the Intranet from home through the secure
  Extranet gateway, using my ABC Co ID and Pin
• Navigate to the HR Online section and download a
  copy of the UK Maternity Policy Guide to my PDA
• Read the notes than navigate to the online FAQ to
  get answers to my more basic questions

they really take care of my needs!

• The following morning on the way into work, I
  call the ABC Co Help Desk from my hands-free kit
  in the car
• I log-on and go through to an operative in the
  Employee Service Centre
• I get a few more answers, but decide that I would
  like to have a face to face meeting..
• Which I book there and then

• Test is positive, so, once in work, I go onto the
  Help Desk and log-in using my ABC Co ID and Pin
• Select the Payroll option and check my remaining
  leave balance, using the automated Payroll service

• The meeting with my local HR rep goes well
• And I am left feeling secure and happy
• Now I only have hubby to deal with.. If only he
  was as easy to operate as the ABC Co Intranet
  processes!

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Scenario B2B Sales Rep(to illustrate how the
intranet aids productivity)

• Arrive at the office. Today is he big day when
  I meet Mr Big of Big plc to try and win the new
  contract
• Start by visiting the research site, to obtain
  the latest industry news, news on Big plc and a
  personal profile of Mr Big.

• Before I leave for Big plc, I access the travel
  site to confirm my flight to Edinburgh this
  evening and to check the travel report for my
  drive to Big plc in Maidenhead.. Dont want to be
  late!

• At this rate, I should be able to afford that
  holiday in South Africa that my husband is so
  keen on!
• A thought occurs.. 2 years! This is the longest
  I have been with any company!

• Go to the Sales Query tool to check on recent
  sales to Big plc and any o/s debts
• Go to the Sales Pitch wizard to put together my
  presentation. This used to take me 3 days before
  they put it on the intranet. Now it takes an
  hour!
• Download the pitch to my laptop and call for a
  taxi

• The deal is done! Mr Big was very impressed
• From the airport departure lounge, I access the
  intranet from the internet café (over the
  extranet) and record the deal
• I check my current commissions level and the
  share price

since they put the sales process on the
intranet, my commission has almost doubled
5 oclock
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Scenario Buyer(to illustrate how the intranet
benefits the bottom line)

• Today is the day of the big auction for our
  stationery business!
• It will all be over in about 30 minutes,
• but a lot of planning has gone into just
• getting this far!

• We run the RFP process online these days via the
  extranet.. It ensures we get a standard response
  that we can quickly filter.
• Suppliers like it too (if theyre honest). Less
  chance to differentiate themselves perhaps, but
  also much quicker for them to complete.. And they
  get asked to do tons of these (all at no cost of
  course)

• And so to the auction.. All over in 24 minutes
  and no less than 16 separate bids in that time,
  before a winner emerged!
• A 26 saving (over 2m) and we would never have
  been able to do it before the internet appeared
  on the scene!

• It started through some collaboration with one of
  our strategic suppliers over our extranet, where
  we discovered that we were paying at least 20
  over the odds for our existing contract.

• That was the trigger for 2 weeks of research
  (using the intranet marketplace site where I
  investigated the market for stationery and
  identified all the possible suppliers
• I was able to research their recent deals, get a
  report on their financial health and look at
  recent management and strategy changes
• Once I had the shortlist, I sent out a Request
  for Proposal (RFP) by email and put the coffee
  on!

• I whittle the shortlist down to 5 suppliers,
  using the online value and cost model to
  determine the leading proposals
• The revised shortlist are sent invites to join
  the online auction process.
• For commodity items like stationery, others have
  apparently saved up to 10 more than for sealed
  bids!

our intranet investment has paid for itself many
times over already