The Best Management Tips

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The Best Management TipsIve learned!

• Ken Tucker, B.Sc. M.B.A.

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Management by Leadership

• Develop a vision for the business
• Change the culture to achieve the vision
• Flatten the organization
• Eliminate bureaucracy
• Empower individuals
• Raise service, quality and efficiency
• Eliminate boundaries

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Management by Leadership

• LEAD MORE, MANAGE LESS

• Lead
• Manage less
• Articulate your vision
• Simplify
• Get less formal

6. Energize others 7. Face reality 8. See change
as an opportunity 9. Get good ideas from
everywhere 10. Follow up
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Management by Leadership

• BUILD A WINNING COMPANY

HARNESS YOUR PEOPLE
11. Get rid of bureaucracy 12. Eliminate
boundaries 13. Put values first 14. Cultivate
leaders 15. Create learning culture
16. Involve everyone 17. Make everybody a team
player 18. Stretch 19. Instill confidence 20.
Make business fun
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BUILD THE MARKET-LEADING COMPANY

• 21.Be number 1 or number 2
• 22.Live service quality
• 23.Constantly focus on innovation

24. Live speed 25. Behave like a small company
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US500 billion
GE Market Capitalization
US13 billion
1981
2000
Jack Welch
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"We want to change the competitive landscape by
being not just better than our competitors, but
by taking service quality to a whole new
level.Jack Welch

• Results achieved over the first 3 years
  (1999-2001)

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InspiringCulture
Inspiring Vision
Relentless Innovation
Inspirational Leadership
Inspirational Environment
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Articulate Your Vision

• "Leaders inspire people with clear visions of
  how things can be done better." The best leaders
  do not provide a step-by-step instruction manual
  for workers. The best leaders are those who come
  up with a new idea, and articulate a vision that
  inspires others to act.

• Create and project a clear vision
• Articulate a few clear stretch goals for your
  company
• Make sure you have the very best people to carry
  your vision out.

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Corporate VisionProviding Purpose, Direction and
Motivation

• Vision is a short and inspiring statement of what
  your organization intends to become and to
  achieve at some point in the future.

• Corporate Vision May Contain Commitment to
• Creating an outstanding value for customers and
  other stakeholders
• Developing a great service
• Developing a great company

Examples of Corporate Vision
GE We bring good things to life.
Ford To become the world's leading consumer company for automotive products and services.
Microsoft To enable people and businesses throughout the world to realize their full potential.
YOU Creating Cheerleader Customers one claim, job etc. at a time
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Lessons from Michael Dell Mobilize Your People
Around a Single Goal (Vision)

• A company of self-reliant "owners" sounds great
  in theory, but it can be chaos if the goals
  aren't clear to all. All of our experimenting and
  questioning and learning is done in pursuit of
  one goal finding the next frontier of value that
  we can create for our customers. "
• Michael Dell, Founder of Dell Computer
  Corporation

• Dells consistent strategy and well-articulated
  objectives
• Look at learning as a necessity, not a luxury.
• Study the obvious for non-obvious solutions.
• Make failure acceptable as long as it creates
  learning opportunities.
• Constantly question even the good stuff.
• Communicate the goals of the organization to
  everyone.
• Focus the organization on the customer, not the
  hierarchy.
• Treat all employees as owners, even if they
  technically aren't yet.

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Flatten the Organization Get Rid Of Bureaucracy
The way to harness the power of your people is
"to turn them loose, and get the management
layers off their backs, the bureaucratic shackles
off their feet and the functional barriers out of
their way."

• Bureaucracy is the enemy. It fears change, is
  terrified by speed and hates simplicity
• Drop unnecessary work
• Delayer, create a flat responsive organization
• Cross-pollinate to make faster and better
  decisions
• Encourage employees to identify problems and come
  up with solutions
• Make your workplace more informal

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Energize Empower Others

• Genuine leadership comes from the quality of
  your vision and your ability to spark others to
  extraordinary performance. Getting employees
  excited about their work is the key to being a
  great business leader. "We now know where
  productivity - real and limitless productivity -
  comes from. It comes from challenged, empowered,
  excited, rewarded teams of people."

• Live action all day
• Allow employees more freedom
• Give employees more responsibility
• Never lead by intimidation
• Let people know how their efforts are helping
  your organization
• Send handwritten thank-you notes

Coaches who can outline plays on a black board
are a dime a dozen. The ones who win get inside
their player and motivate.
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See Change As an Opportunity
Change is a big part of the reality in business.
"Willingness to change is a strength, even if it
means plunging part of the company into total
confusion for a while... Keeping an eye out for
change is both exhilarating and fun."

• It's nonsense to fear change
• Adapt your management style
• Spark others to deal with change
• Deal with change in a proactive manner
• Defy tradition
• Think short-term and long-term change
• Reinvent your business constantly

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Involve Everyone
Business is all about capturing intellect from
every person. The way to engender enthusiasm it
to allow employees far more freedom and far more
responsibility.

• Start with yourself
• Encourage people to take initiative
• Establish a meritocracy in your company
• Use the brains of every worker
• Create an atmosphere where workers feel free to
  speak out

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Four MAIC (MAKE) Steps!

• Measure
• Analyze
• Improve
• Control

• Five Corporate Measures
• Customer Satisfaction
• Cost of Poor Quality
• Sub Quality
• Internal Performance
• Performance Improvement Suggestions

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Creating the Spirit of a Start-Up Firm in a Large
EnterpriseGet Togethers

• The Get Together in essence turned the company
  upside down, so that the workers told the us, the
  bosses, what to do. That forever changed the way
  people behaved at the company.
• Improvement Incentive Program - I.I.P.

• Get Togethers Four Major Goals
• Build trust
• Empower employees
• Eliminate unnecessary work
• Create a new paradigm

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Listen, Execute what you Promise!

• In most organizations, change efforts come and go
  and rarely make a difference.
• Fail to Execute!

Generate Action Plans
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Simplify

• Keeping things simple is one of the keys to
  business. Have the courage to be simple.
  Simplicity is practically an art form, with many
  definitions. "Simple messages travel faster,
  simpler designs reach the market faster and the
  elimination of clutter allows faster decision
  making."

• Don't make business harder than it is
• Think simply to create a clear vision
• Make your messages simple
• Build self-confidence
• Simplify your workplace and communications
• Make meeting simpler

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Face Reality

• Face reality, then act decisively. Most mistakes
  that leaders make arise from not being willing to
  face reality and then acting on it. Facing
  reality often means saying and doing things that
  are not popular, but only by coming to grips with
  reality will things get better.

• Accept the truth
• Own up the reality, don't bury your head in the
  sand
• See things as they are, not as you wish them to
  be
• Look at things with a fresh eye every day
• Look at your situation as an outsider
• Play scenarios

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Get Good Ideas From Everywhere

• New ideas are the lifeblood of business. "The
  operative assumption today is that someone,
  somewhere, has a better idea and the operative
  compulsion is to find out who has that better
  idea, learn it, and put it into action - fast."

• Ideas can be from any source
• Cross-pollinate
• Develop a pervasive and insatiable thirst for
  good ideas
• Study competitors
• Plagiarize it's legitimate

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Follow Up

• Follow up on everything. Follow-up is one key
  measure of success for a business. Your follow-up
  business strategy will pave the way for your
  success.

• Demonstrate relentless consistency in everything
• When you call a meeting, see if its goals are
  achieved
• Harp on a few key themes and repeat them over and
  over
• Expand your communication to reach a critical
  mass
• Be consistent consistently!

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Cultivate Leaders

• Building a leader pipeline is essential to the
  health of your company and it therefore is a
  strategic duty of the senior leader.
• Cultivate leaders who have
• The Four E's of Leadership
• Energy,
• Energize,
• Edge, and
• Execution
• Leaders who share values of your company and
  deliver on commitments.

• Build self-confidence
• Look for team players
• Look for coaches
• Help them build their cross-functional expertise
• Measure performance of the leader pipeline

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Be Number 1 or Number 2

• "When you're number four or five in a market,
  when number one sneezes, you get pneumonia. When
  you're number one, you control your destiny.

• Evolve a game plan, a business strategy "number
  one, number two
• Send shivers throughout your organization
• Exact the highest standards and make sure that
  everyone in your company meets those standards
• Look for the quantum leap
• Get rid of fat

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Live Quality

• We want to change the competitive landscape by
  being not just better than our competitors, but
  by taking quality to a whole new level. We want
  to make our quality so special, so valuable to
  our customers, so important to their success that
  our products services become the only real
  value choice.
• Create Cheerleader Customers

• Take great pride in your work
• Make quality your way of life
• Quality is your job
• Make quality the job of every employee
• Seek out quality training
• Involve customers
• Exchange best practices

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Jeffrey Gitomer

• 1. Less automation. Have two options If you
  want an automated menu, press one. If you want a
  live person to help you, press two. NO ONE WILL
  PRESS ONE.2. Faster response times. Serve
  everyone in a minute or less.3. More people to
  serve customer needs. This may cost you in the
  short run, but will earn you millions in the long
  run.4. Better personal development training.
  Teach positive attitude before job skills.5.
  More realistic answers to real world
  questions.5.5 Specific training about the things
  your customer wants or needs the most.
• I saved my best recommendation for last. I
  recommend you call the experts that made your
  business a successful enterprise. You may know
  them as your customers. And I assure you they
  hold the key to loyalty, and have all the answers
  you need.

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Constantly Focus On Innovation

• Invest in continuous education and training
• Search for the best ideas
• Practice systems thinking and holistic approaches
• Invest in information technology and information
  management
• Spend an hour per week learning what competitors
  are doing

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Live Speed

• "If you're not fast you can't win... Speed is
  everything. It is the indispensable ingredient of
  competitiveness."

• Cultivate the culture of speed
• Eliminate layers
• Remove all roadblocks
• Don't "sit" on decisions
• Create an open organization
• Communicate faster
• Make speed a habit
• Pounce every day

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• THANK
• YOU!