Document Solution Service Center

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Document Solution Service Center
Copy, Print Mail

• An Integrated Approach to Document Processing

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Agenda

• Sourcing Objective
• Action Steps
• Overview of Business Model
• Introduction of Service Provider
• Vendor Services
• DSSC Website
• IKON TRAC
• Reports
• Questions

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Sourcing Objective

• Convert the current Rapid Copy service concept to
  a modernized, creative, interactive, on-line
  document management infrastructure that leverages
  current and future technological capabilities.
• Provide a network of copy and print services
  statewide
• Combine copy, print and postal services on
  Capitol Hill at a cost savings.
• Two solicitations were developed to achieve
  service objectives for Capitol Hill and
  Statewide.

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Business Requirements

• Information was gathered from
• Customer focus groups
• Customer surveys
• Spend Analysis
• Market analysis
• Benchmarking among other states

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The Business Landscape
LOB

• The recent Rapid Copy business model offered
• Copy and Print Services at
• Legislative Office Building
• 2 Peachtree
• Floyd Building
• Postal Services at
• Legislative Office Building
• Floyd Building

Atlanta Metro
Atlanta Metro
Providing a Valuable Service to the Capitol Area
Floyd Building
2 Peachtree
Atlanta Metro
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New Document Solution Service Centers (DSSC)
An Integrated Approach to Document Processing

• At 2 Peachtree location
• Postal Kiosk (credit card acceptance)
• Photo Kiosk
• Commercial Mail Boxes
• Reduced rates for agency print/copy services
• Commercial rates for personal print/copy services

• At Floyd location
• USPS Automated Postal Center (APC) (credit card
  acceptance)
• Photo Kiosk
• USPS Post Office Boxes
• Money Orders available at LOB Post Office
• Reduced rates for agency print/copy services
• Commercial rates for personal print/copy services

• At LOB location
• USPS Post Office
• USPS Post Office Boxes
• Money Orders
• Reduced rates for agency print/copy services
• Commercial rates for personal print/copy services
  

Additional Services provided by IKON includes
electronic file conversion, variable printing,
offset printing, enhanced electronic document
submission, on-line bill preview, document
design, and real time job tracking.
Services will be available after November 30,
2007.
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New Service Model

• Statewide Document Solution Service Centers
  (DSSC)
• Copy, Print and Postal Services at
• Legislative Office Building
• 2 Peachtree
• Floyd Building
• Copy Print Intake Service
• Centers Statewide

Statewide Coverage
On Line Submission
Region 2
Region 3
Region 4
Region 7
Region 5
Region 6
On Line Submission
On Line Submission
Region 10
On Line Submission
Region 11
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IKON Today Georgia

• Revenues of approximately 150 million
• 900 plus Employees
• IKON Management Services Georgia
• 19,000,000 business in 2006
• 99 Client Retention Rate 2006
• 61 Facilities Management Clients
• 12 new clients in 2006, 10 in 2007
• 300 Team Members

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IKON Service to Government Accounts
IKON Office Solutions provides managed services
to a number of Federal, State and local
governments. The knowledge and processes and
learned from these accounts increase IKONs
ability to provide unmatched customer service to
all IKON government accounts. Here are a few of
the organizations IKON services City of
Charlotte, NC FAA NW Region, WA City of Rock
Hill, SC Federal Reserve Bank Mecklenburg
County, NC Dade County, FL City of Winston
Salem, NC City of Nashville, TN State of
Missouri, House or Reps Nueces County, TX
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IKONs Vision
Document Creation and Distribution
Process Improvements and Improved Accountability
Coordination of On-Site copy and print Work
Mail and Copy Pick-up and Delivery Service
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IKONs Document Solution Service Center
Improvements

• IKON Offers to
• Improved flexibility and simplicity for end
  users
• Intuitive Electronic Job Submission w/ job cost
• estimator
• Enhanced billing system back to departments with
• additional budget tracking
• Faster turnaround times
• More cost effective pricing model
• Dedicated marketing to end users
• Ability to utilize offsite production facilities
  to offer
• total solution to end users (Legal Document
  Services,
• Special Finishing, Press work, etc)
• Better Reporting Tools
• Commitment to higher customer service levels

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IKONs Document Solution Service Centers
Services

• Accessibility
• Store Fronts
• Strategically located for ease of use
• 2 Peachtree St
• Sloppy Floyd Towers
• Legislative Office Building
• State Wide Drop Intake Service Centers
• Virtual
• Web submission tool
• Job History Que
• List of Services offered
• Bill jobs back to departments
• On Line Reporting

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IKONs Document Solution Service Centers
Services

• Facilities
• Floyd Twin Towers
• 2 Peachtree
• Legislative Office Building
• Print on Demand Full Spectrum of Products
• 995 images per minute of black and white
  printing
• 250 images per minute of full color printing
• Wide Format Banners up to 20ft long and 4ft
  wide
• Envelopes, Letterhead, Calendars, Note pads
• Finishing Press Work
• Staple 6 color plus Coater
• Saddle Stitch
  5 Color Plus Coater
• Coil
  2 Color Perfecting
• GBC
  Digital On Demand
• Tape
  Catalogs
• Magazines
• Multiple Shift Capabilities
  

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Additional Services

• Wide Format Printing Color/Black and White
• Business Cards
• Letterhead/ Preprinted Envelopes
• Legal Document Services
• Bates Labeling
• Document Imaging
• OCR Coding
• E-Discovery
• Variable Data Printing ?
• Invoice Printing ?
• Envelope Printing, Folding, Insertion ?
• On Site Scanning, Document Archival and
  Retrieval?
• What else would you like?

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IKONs Document Solution Service Center Web
Based Copy/Print Job Submission Tracking

• Desktop (landing page)
• Directory (Employee directory, location, phone
  numbers)
• Copy
• TRAC also offers a robust Help feature that is
  included

• Trend

• Reporting

• Analysis

• Communication

• Available Services
• User Guides
• Pricing
• Request Training

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IKON TRAC Web Based Copy/Print Job Submission
Tracking
The IKON TRAC Solution is one of the most
complete enterprise management solutions
available today. It helps manage resources and
optimize operating efficiencies.
TRAC ensures service levels will be tracked and
measured in the following areas

• Shipping
• Receiving
• Copy

• It is a flexible and scalable modular system,
  which provides easy access anytime from multiple
  locations, which is easily customizable to your
  changing needs
• Can seamlessly integrate into your existing
  environment
• Data offered in up to the moment real time
• Real time measurement of key performance
  indicators with a variety of reports at any time

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IKONs Document Solution Service Center Web
Based Copy/Print Job Submission Tracking
WWW.IKON-DSSC.COM
List of Available Services
This section is reserved for broadcasting vital
or critical information.
Launches TRAC system
This section is reserved for contact information
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IKONs Document Solution Service Center Web
Based Copy/Print Job Submission Tracking
WWW.IKON-DSSC.COM
Lists Available Services
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IKONs Document Solution Service Center Web
Based Copy/Print Job Submission Tracking
WWW.IKON-DSSC.COM
Lists Pricing for Available Services. If you
dont see the price here, Call Us!
Pricing Tab
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IKONs Document Solution Service Center Web
Based Copy/Print Job Submission Tracking
WWW.IKON-DSSC.COM
Request an IKON representative to visit your
location to review what IKONs DSSC can do for
you and your Department
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IKONs Document Solution Service Center Web
Based Copy/Print Job Submission Tracking
WWW.IKON-DSSC.COM
Hyperlink that Launches TRAC!
Instructions on how to submit a Document Job to
the DSSC!
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IKONs Document Solution Service Center Web
Based Copy/Print Job Submission Tracking
THE TRAC SOLUTION HOMEPAGE
This section is reserved for broadcasting vital
or critical information.
Additional Contact information is specific to
your company and location.
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IKONs Document Solution Service Center Web
Based Copy/Print Job Submission Tracking
THE TRAC SOLUTION HOMEPAGE
Log in using your Username and Unique Password
Dont have a Username and Password? Use
Hyperlink to register for access to the site. In
most instances, you will have access to the site
within a few hours
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IKONs Document Solution Service Center Web
Based Copy/Print Job Submission Tracking
THE TRAC User Registration
To register for access to the site, Fill out the
requested information including a password that
is unique to you.
Bill Back Information used to invoice you, your
organization, department or agency. No work can
be produced without this information
MOST IMPORTANT We need your contact information,
department or agency as well as your location.
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IKONs Document Solution Service Center Web
Based Copy/Print Job Submission Tracking
THE TRAC DESKTOP
The Help option is a standard feature.
The Site Map is basically an outline of the
contents available to you so if a user needs to
access something they can click on the link and
go right to the function. This view also allows
access to the various modules from the Tabs
across the top.
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IKONs Document Solution Service Center Web
Based Copy/Print Job Submission Tracking
HELP TRAINING
Using the Help option will give you access to
services and contact information as well as
training features.
Select an Online Tutorial for help.
The blue ? can be found on several TRAC
screens. Click this to access quick hints.
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IKONs Document Solution Service Center Web
Based Copy/Print Job Submission Tracking
COPY MODULE
Access the Job Ticket for electronic job
submission.
Administrator can view all jobs end user can see
just their jobs. View jobs based on access
rights.
Job History allows end-users quick access to
recent jobs for re-submission.
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IKONs Document Solution Service Center Web
Based Copy/Print Job Submission Tracking
COPY MODULE
Use the Job Preview to ensure accuracy in your
job request.
Allows for managing job costs within budgets.
Browse and attach files to a job request.
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IKONs Document Solution Service Center Web
Based Copy/Print Job Submission Tracking
COPY MODULE
Enter your preferred search criteria.
Quickly view or edit your job details.
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IKONs Document Solution Service Center Web
Based Copy/Print Job Submission Tracking
COPY MODULE
Administrate the job through the Prod View link.
Expand entries to view detailed information
The Site Manager can update and control the
workflow of a document
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IKONs Document Solution Service Center Web
Based Copy/Print Job Submission Tracking
COPY MODULE
Allows you to obtain metrics reports real-time.
Metrics can be easily tailored to your needs.
Run standard and custom reports. Run chargeback
reports with overlay.
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Service Level Monitoring Reporting
Service Level Agreement
Actual Performance
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Service Level Monitoring Reporting
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Service Level Monitoring Reporting
Service Level Agreement
Actual Performance
Detail allows for drill-down of individual
items for root cause analysis
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Service Level Monitoring Reporting
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Questions Answers
Q
A

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Next Steps .