Cintas has several channels for uniform clothing wearers to communicate their needs' Consistent and

1
Requirement 12 Communication Systems

• Cintas has several channels for uniform clothing
  wearers to communicate their needs. Consistent
  and timely communication with timely and proper
  follow-up is the key to a solid, well run program
  that eliminates the need for management
  involvement or wasted productive time.
• The components of the Cintas communication system
  are
• Tell sales service representative during one of
  his weekly visits
• Call office and speak with customer service
  representative
• Place service request tag on soiled garment prior
  to pick-up
• Send in monthly postage paid card
• Monthly account management visits
• Like any system, the success of Cintas
  communication network is based upon execution and
  training. These are vital components to a
  safe/effective running uniform program.
• Customer Service
• Empowered Route Service People
• Account Managers
• Customer Service Representatives
• Call Management
• Central Computer Based
• Frequency Types of Requests
• Both Phone Written
• Individual Request Performance

2
Communication SystemsCustomer Satisfaction
3
Communication SystemsCustomer Satisfaction

• Cintas scored 1 as the Industry Leader in
  Providing Excellent Customer Service
• Customer Request System tracks all incoming
  calls for quick resolution
• CSI measures levels of customer satisfaction for
  each Cintas location
• Mystery Shopper Program

4
Communication SystemsService Sales Reps.
5
Communication SystemsCustomer Request System

• All incoming customer calls are documented
• On the first call, an immediate plan of action
  is agreed upon with customer
• Customer satisfaction is guaranteed

6
Wearer Education

• Ensures Wearer Acceptance
• Promotes Safer Work Environment
• Examples

Internet Tools
CD/DVDs
7
Program Management Resources

• Custom Web Site Capabilities
• Locally Served
• Documented Policies and Procedures
• Program Flexibility

8
COM
Custom Site Programs
9
On-line Programs
Eliminates Errors Instant communication to
Cintas Quicker turn time on orders Employees do
not have to remember items, they can choose by
picture. Specific pricing for MD Anderson High
level of security Personalizes the experience
Testronics logos, items, and prices Reduce
administrative time, tracking time (saves
customer money) Management Reports
Benefits to the Customer
10
On-line Programs
Purchase Programs
Knit Shirts
FRC Products
11
On-line Programs
Rental Program

• Choose Garment
• Color
• Size
• Sleeve length
• Program
• Customized to Your Program

Rental Coverall

• Parts Department
• Shirt/Pants
• Jackets
• Shirts Only
• Pants Only
• Cotton Cover-All
• FRC Cover-ALL
• Ask Cintas

12
On-line Programs

Size Change Information
13
On-line Programs
Reports
On-line reports designed by MD Anderson
FAQs Reports Contractors Report Usage and
Invoice Ask Cintas