Breaking Bad News to Students: Delivery is Key

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Breaking Bad News to Students Delivery is Key

• José F. Rodríguez, M.S.Ed.
• Florida International University
• College of Business Administration
• Miami, FL

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Jose.Rodriguez20_at_fiu.edu
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Overview

• Introduction to Communication Theory Focus on
  Nonverbal Communication
• The Nature of Bad News
• How to Deliver Bad News Focus on Vignettes and
  Group Interaction

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Communication Theory

• Root of communication is to share or make common
  to others

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Three Codes of Communication

• Verbal (Language)
• Vocal (Paralanguage)
• Visual (Body language)
• Nonverbal Communication

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The Nature of Bad News

• What is bad news in advising?
• Bad news is anything that changes the persons
  view of the future in a negative way (Miranda
  Brody, 1992)
• Separate academic from personal issues
• Advising and the Medical Model

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How to Deliver Bad News

• Tips from Medical Articles
• Assess Developmental Needs
• Coordinate Nonverbal behaviors
• Use Active Listening Skills
• Student Vignettes
• Pre-med student
• Business student
• Undeclared/pre-law student

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Review

• Key aspects of nonverbal communication
• Bad news is anything that changes the persons
  view of the future in a negative way (Miranda
  Brody, 1992)
• Focus on developmental needs, coordinate
  nonverbal behavior, use active listening skills

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Thank you for attending!!!