The Graduate Center Information Technology

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The Graduate CenterInformation Technology

• New Employee Orientation

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IT Organizational Units

• Administrative Services Department
• The IT Administrative Services department manages
  and provides leadership and support of a broad
  range of projects and services.
• This unit supports the technical services and
  communications of The Graduate Centers academic
  and administrative constituencies that require a
  high-degree of inter-campus, inter-department and
  intra-department coordination.

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IT Organizational Units

• Applications Development Department
• The goal of the IT Applications Development
  department is to maintain and support the
  administrative functions of The Graduate Center
  by providing a set of integrated information
  systems and easily accessible databases of
  institutional data including student and
  financial information to the user community.

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IT Organizational Units

• Audio-Visual Services Department
• The IT Audio Visual Department provides audio and
  video-based resources and services for classes
  and events across The Graduate Center
• Equipment resources include data projectors, DVD
  and VCR players, document cameras, digital
  cameras, TVs, portable PA and music systems, and
  related items

     
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IT Organizational Units

• Enterprise Systems and Networks Dept.
• The IT Enterprise Networks Systems department
  is responsible for keeping the telephone and
  computer infrastructures working. 
• Our job is to have all the equipment that
  supports our computer applications, network
  connectivity, internet access, and telephone
  systems working smoothly and available.  If we do
  our job well you wont know we exist.

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IT Organizational Units

• User Services Department
• The IT User Services Department provides hardware
  and software support for computers and printers
  throughout The Graduate Center.
• Technicians provide phone support and desk-side
  assistance to resolve all issues related to
  supporting computing hardware and network
  connectivity.
• Trained staff help users resolve common issues
  and manage incoming phone calls to the Help Desk.

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The Help Desk

• Call or visit the Help Desk for technical support
• The Help Desk is located in room C196.06 (inside
  the Library)
• The telephone number is 212-817-7300
• The e-mail address is helpdesk_at_gc.cuny.edu
• The Help Desk is open
• Monday-Friday, 900 am to 900 pm
• Saturday, 1000 am to 600 pm

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User Responsibilities

• The use of CUNY computer resources, including for
  electronic transactions and communications, like
  the use of other university-provided resources
  and activities, is subject to the requirements of
  legal and ethical behavior, as described in the
  CUNY Acceptable Use of Computer Resources Policy.

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Network Account Information

• A network account enables users to log on to any
  PC at the Graduate Center access is available
  both wired and wireless
• User names consist of the first initial of your
  first name plus your last name, for example
  jdoe_at_gc.cuny.edu
• All users receive a GC e-mail account
• All users receive a U\ drive for personal
  storage space on the network

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Proofpoint Anti-Spam Software

• Analyzes e-mail entering the GC and quarantines
  messages that appear to be harmful to the network
• Users receive email notification of quarantined
  messages
• Protects data, PC the network

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Microsoft Outlook Web Access

• Provides users with access to GC e-mail from any
  internet-connected computer
• Allows users access to e-mail services, calendar
  items, tasks, contacts and other outlook features

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Citrix

• The Citrix service provides students and staff
  with internet-based access to many Graduate
  Center software applications, Library resources
  and network drive data through a web browser.

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Blackboard

• Blackboard is a web-based courseware management
  system through which students may participate in
  interactive online instruction .
• Instructors can supplement their courses with
  online materials such as documents, presentations
  and audio and video files.
• Blackboard is part of the CUNY-wide initiative to
  bring services to members of the CUNY community
  through the CUNY Portal.

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Best Practices

• Save, Save, Save, Save
• Attend IT workshops
• Always contact the Help Desk for technical
  assistance
• Take advantage of the many resources available at
  the IT website http//web.gc.cuny.edu/information
  technology/