The new name for

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Flexible Learning 02 Edinburgh 30 October
2002 Integrated Learner Support Clare E.
Delmar Cass Business School
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Executive Development at Cass

• Business School entering new era
• EDP emphasis on core strengths and new processes
• Big opportunities challenges in marketplace

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Our clients objectives are simple and
straightforward

• Develop leaders
• Build awareness
• Break bad habits
• Instill confidence
• Expand/enhance networks

• Deepen knowledge
• Master techniques
• Build teams
• Enhance service delivery
• Introduce new tools techniques

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Large investment high expectations

• Maximise roi rok
• Deliver value
• Create a mind-altering experience

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Key elements of programme design

• Content
• Materials
• Formats
• Processes
• Tools technologies
• Instructors specialists
• Learners

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Designintegrationvalue

• Packaging
• Customisation
• Reinforcement
• Acceleration
• Attitude

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Online tools environments

• Learning component
• Platform for integration

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email

• Bilateral relationships
• Hub-and-spoke relationships
• Personal introductions
• Transmission of info
• Can inhibit team development

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websites

• Storage
• Display
• Access
• Can be effective intro to the web for the
  uninitiated
• Basis for network building
• Inhibit when they are designed badly and
  technically flawed

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Collaboration tools

• Collaboration among group members
• Communication
• Sharing information
• Undertaking tasks
• Building knowledge
• Influencing factors
• Time
• Space
• People
• Wide range of applications products

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Collaboration spectrum
email
shared drives/networks
tele/videoconferencing
project rooms
asynchronous
synchronous
combined
communication
storage
tasking
knowledge
teambuilding
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Project rooms

• Effective integration of content process,
  online offline
• Knowledge capture management
• Natural integration to workplace
• Importance of objectives/fitness for purpose
• Challenge of signal loss

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Multiple technologies
TEACHER

• Project focus
• Shared applications
• Controlled access to data
• 24/7 availability
• Peer-to-peer communication
• Multiparty collaboration
• Knowledge sharing
• Document management

Project room

• ORGANISATION
• Productivity gains
• Enhanced relationships
• Retention access to knowledge
• Team cohesion
• Audit trail
• Improved project delivery

L E A R N E R
Multiple parties locations
Multiple projects
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Integrated learning Exec Edsome examples

• Corporate learning communities
• International MBA
• Executive MBA

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Learning Communitiesglobal corporate

• High investment global leadership programme
• Challenge sustenance/continuity
• Response issue-driven communities
• Offline online support
• Virtual workspaces, facilitation, coaching

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Executive MBACass jv in China

• Objective deliver Cass MBA to dispersed
  executives in China southeast Asia
• Response hybrid programme
• Support elements
• Online learning materials
• Help line to academics in London
• Discussion forums/chat rooms

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Executive MBA professional services firm

• Objective retain staff enhance service
• Challenge prolonged absences and non-synced
  diaries
• Response flexible integrated format
• Modules
• Online content
• Tutors
• Project rooms

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Success factors

• Understanding the meaning of integrated what,
  for whom,how
• Establishing focusing on clear objectives and
  recognising that these will change
• Continual human engagement tutors,
  facilitation, coaching, dialogue
• Exploiting the motherhood aspects of learning
  programmes
• Introducing new processes technologies in
  context

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Some final thoughts

• Executive education has unique challenges
• Paradox of introducing online support tools
• Learning programmes and online tools win-win
  proposition

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Flexible Learning 02 Edinburgh 30 October
2002 Integrated Learner Support Clare E.
Delmar Cass Business School