Rail Industry Update

1
Rail Industry Update April 25, 2007
2
SDDC Symposium

• Eddie Chesser
• CSX Transportation Director, E-Business

Orlando, FL April 25, 2007
3
CSX is the largest railroad in the east

• Serves all major markets in the eastern United
  States, and more ports than any other railroad
• Operates 144 terminals
• Covers 23,400 route miles in 23 states, the
  District of Columbia, and two Canadian provinces
• Operates a fleet of over 4,000 locomotives and
  105,000 freight cars
• Employs 32,000 dedicated individuals

4
Rail industry continues to progress in the areas
of E-Commerce Customer facing initiatives

• Enhanced websites
• Interactive Voice Response (IVR)
• Utilization of AEI, OS and GPS technology
• Integration of ERP and CRM systems

5
Our goal has been to convert manual processes to
electronic transactions in the areas of

• Shipping Instructions (Bill of Lading)
• Car Ordering
• Plant Inventory Management
• Freight Billing Payments
• Track Trace (Shipment Visibility)
• Web enabled Problem Resolution tools

6
Electronic Transactions provide a win-win for
both our Customers and Rail Transportation
providers

• Improved data quality
• Eliminating dual entry of information
• Timely information to our customers
• Car Order fulfillment
• Accurate Shipping Instructions and Freight
  billing

7
Where are we headed?

• Continued elimination of manual processes
• Fax
• Phone
• Data integration and utilization of new
  technologies remains our focus
• Web
• EDI
• Interactive Voice Response (IVR)
• PDA and cell data communication
• GPS/AEI/OS technology
• Continue our joint effort with SDDC and LMI to
  obtain an industry Electronic Bill of Lading

8
Incorporation of new technologies to enhance
in-transit shipment visibility

• Utilization of AEI readers and Operating Station
  (OS) points
• Equipping our locomotive and car fleets with GPS
• Integration of GPS information into our core
  transportation systems, will provide near
  real-time car location visibility

9
Industry Update

• Homeland Security
• Customs
• C-TPAT
• Trade Act of 2002 Mandatory Electronic
  Reporting to CBP
• Bio-Terrorism Act FDA Requirements Prior Notice
• Rail Industry Wide Alert Levels 1- 4
• Industry embargo system in place at Alert Level 4
  for Toxic Inhalants (TIH)
• Password Resets
• Party to Waybill Security
• System modifications to protect sensitive data

10
We are here to help with your rail transportation
business needs

• Visit our website to learn more about
  E-Business tools and benefits
• www.shipcsx.com
• Contact our Customer Service Center or
  E-Business professionals at
• 1-877-ShipCSX (877-744-7279)