Knowledge Matters

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Knowledge Matters
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Agenda

• Why Does Knowledge Matter Warwick
• University
• Demonstration of Participate - The Matchett
• Group
• Demonstration of Panoptican Hamsard Group
• The Power of Knowledge
• Break out sessions
• Q A

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What is Knowledge Management?

• Knowledge management is a discipline that
  promotes an integrated approach to the creation,
  capture, organization, access, and use of an
  enterprise's information assets. These assets
  include structured databases, textual information
  such as policy and procedure documents, and most
  importantly, the tacit knowledge and expertise
  resident in the heads of individual employees.
• The Gartner Group

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Or rather more succinctly
..our organisation is our knowledge Pre-event
respondent
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Why Knowledge Managementand Matchett?

• Recognise huge amount of knowledge/Information
• within the business
• No mechanism or culture to share this
• Change in company strategy identified
• weaknesses
• Internal and external review of Knowledge
• Strategy

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What we are doing.

• Created a Knowledge Management project team
• Will include Matchett and Warwick University
• Running Lunch and Learn sessions
• Purchased licences for Participate Knowledge
• Management System
• Looking for opportunities to share information

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Matchett
STRATEGY
INFRASTRUCTURE
DELIVERY
TECHNOLOGY
business-focused learning consultants, advisors
and strategists
best-of-breed systems, with implementation and
integration expertise
enable client organisations, provide individual
services or full managed service
wide choice of training solutions, backed
by ongoing support
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Knowledge Matters..
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Learning from others - external

• Linkedin.com
• Professional for a
• Web for a
• Professional associations
• Face to face communication
• Guest speakers
• Round table events
• Published best practice
• Benchmarking
• Key learning
• Headlines
• Job share / shadow
• Sabbaticals
• Partnership projects

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Learning from others internal

• Induction set the culture
• Ongoing
• Walk in others shoes
• Mentoring
• Lunches face to face
• Story telling
• Competitions / games / prizes
• Cross functional projects / share
• Avoid hoarding
• All in together
• Accessible and available to all
• Retain experiences of ex-employees
• Consider rights ownership

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Incentives and reasons to share

• Motivate by offering tangible incentives
• Financial bonus (linked with size of difference
  made?)
• Link to corporate and personal performance
• E.g. SMART targets PDRs etc
• Communicating and promoting usage and benefits
• Star performer

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Overcoming barriers to implementation

• Encourage sharing of
• Social / soft benefits
• Seeding success stories
• Lead by example
• Quick wins
• Educate
• Make inclusive and empower people
• Praise any idea
• All ideas considered
• Allow teams to choose are to work on
• Enabling not prescriptive
• Praise and publish successes
• Money an non-financial benefits e.g. time off
• Regular and timely feedback
• See tangible fruits of labour

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Senior buy-in

• Gain their attention
• Create / express urgency
• Highlight and link with current problems / issues
• Consider competitive activity
• Raise risk of not doing
• Show ROI
• Highlight monies saved specific examples
• Monies made
• Consider individual personalities
• Whats in it for them?
• Escalation get intermediate management buy-in
• Understand how they function
• Establish credibility with decision maker through
  other business successes
• Use validation from external experts