Its the way that you do it

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Its the way that you do it!

• Future Strategies
• Consulting Ltd

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Objectives Today

• Explore ways of identifying training
  development needs
• Explore Pyramid Training Development
• Identify target audience and pitch

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Expected Outcomes

• To provide user-friendly methods that influence
  training interventions
• To identify training needs for any level within
  your organisation

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Session Agenda

• Introduction
• Company History
• Training Topics
• Awarding Bodies Partners
• Customer Base
• How do we do it?
• Training Needs Analysis
• Building The Pyramids
• Where do we go from here?

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Company History

• Launched in the year 2000
• John Jones Tracy Snell Directors
• Ten employees
• Now we have around 50 employees
• Over 19,400 learners
• Excellent retention rate
• Average around 96
• 75 repeat business
• Accredited training

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Awarding Bodies Partners

• City Guilds
• NCFE
• Edexcel
• Colleges
• Derwentside
• Gateshead
• Hartlepool
• New College Durham
• Bishop Auckland

• LSCs
• Business Links
• EQ8
• Director Development Fund
• Care Alliances
• European Funding
• (All subject to change)

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Training Topics Broad Brush

• Customer Care
• Equality Diversity
• Employee Relations
• Health Safety
• Hospitality
• Leadership
• Management
• Manufacturing Distribution
• Soft Skills
• Sales Marketing
• Team Building
• Training Skills

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Training Topics - Detail

• Each Broad Brush topic has many options e.g.
• Leadership Skills
• Assertiveness
• Managing People
• Managing Conflict
• Performance Management
• Etc
• Etc
• Etc
• See full list in training pack

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Training Topics Care Broad Brush

• Learning Disabilities
• Mental Health Awareness
• Support Services
• Customer Care
• Person Centred Planning
• Protection of Vulnerable Adults POVA
• Equality Diversity
• Health Safety

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Training Topics - Detail

• Each Broad Brush Topic has many options e.g.
• Protection of Vulnerable Adults
• Challenging Behaviour
• Coping Strategies
• Positive Communication
• Understanding Abuse
• Understanding Dementia
• Etc
• Etc
• Etc
• See full list in training pack

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Customer Base

• Southern Cross/Highfield Care
• Milbury Care
• Anchor Care
• CIC
• Trinity Mirror
• Manufacturing
• Atmel
• TK Tallent
• Unipres (UK) Ltd
• Continental Conveyor
• Sevcon
• Remploy

• Local Government
• Gateshead
• Durham
• Sunderland
• Sedgefield
• Hartlepool
• Durham
• Derwentside
• and others!
• NHS Trusts
• Hospitality
• Lumley Castle
• Ramside Hall
• Leisure
• Springs Health Clubs

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Customer Base

• Professional Sport
• Newcastle United
• Sunderland
• Public Sector
• CPS
• Probation Service
• Retail
• Barker Stonehouse
• SCS
• Co-op

• Food Processing
• Dairy Farmers of Britain
• Security
• On Guard Elite
• Chemicals
• Elementis
• Dupont
• Huntsman
• Etcetcetc

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Your Training Needs

• What we need to know?
• About your organisation
• The structure
• Your core business
• Your employees
• Impending changes
• Problem areas
• Your goals
• Competence levels

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Your Training Needs

• What we need to know?
• About your organisation
• Shift patterns
• Current training regime
• Etc
• Etc
• Etc

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Your Training Needs

• What do we do next?
• At what level is training required?
• How many people?
• When?
• Over what period?
• How do we plan this????

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Pyramids

• Q. Were they built in a day?
• Q. How were they built?
• Q. Did they last?

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Pyramids

• Q. Were they Built in a day?
• A. Yes!
• Q. How were they built?
• A. From the bottom up!
• Q. Did they last?
• A. Yes?

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DIRECTORS
Example Customer Care
Achieve Corporate Aims
R A G
Assess Staff Attitudes
Measure Business Impact
SENIOR MANAGERS
R A G
R A G
Reflective Cust. Care Strategy
Retain and Evaluate
MANAGERS
Is Change Needed?
R A G
R A G
R A G
TEAM LEADERS
Monitor Customer Feedback
Evaluation Feedback
Monitor Staff Actions
Monitor Trends
R A G
R A G
R A G
R A G
TEAM
Customer Care
Clear Aims
Procedures Methodology
Staff Training
Assess Competency
R A G
R A G
R A G
R A G
R A G
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DIRECTORS
Example Customer Care with Traffic Lights
Achieve Corporate Aims
RED
Assess Staff Attitudes
Measure Business Impact
SENIOR MANAGERS
RED
AMBER
Reflective Cust. Care Strategy
Retain and Evaluate
MANAGERS
Is Change Needed?
RED
RED
AMBER
TEAM LEADERS
Monitor Customer Feedback
Evaluation Feedback
Monitor Staff Actions
Monitor Trends
RED
RED
RED
GREEN
TEAM
Customer Care
Clear Aims
Procedures Methodology
Staff Training
Assess Competency
AMBER
AMBER
AMBER
GREEN
RED
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DIRECTORS
Example Equality Diversity
Vision Leadership
R A G
SENIOR MANAGERS
Policy Development
Consultation Communication
R A G
R A G
MANAGERS
Auditing Process?
Measurement
Legislation
R A G
R A G
R A G
TEAM LEADERS
Training Education
Perception
Retention
Resources
R A G
R A G
R A G
R A G
TEAM
Customer Care
Internal Profile
Culture Communication
Recruitment
Awareness
R A G
R A G
R A G
R A G
R A G
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Your turn to work!!

• Task
• Five to ten minutes to put together some pyramid
  blocks pertinent to your organisation.
• Consider
• Topics
• Levels
• Numbers
• Timescale
• Benefits

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DIRECTORS
HOW DID THEY BUILD THE PYRAMIDS?
R A G
SENIOR MANAGERS
R A G
R A G
MANAGERS
R A G
R A G
R A G
TEAM LEADERS
R A G
R A G
R A G
R A G
TEAM
R A G
R A G
R A G
R A G
R A G
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Benefits and Outcomes

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